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Epson 836XL - Expression - Flatbed Scanner Product Support Bulletin

Scanning application force quits on mac os 10.4 release of twain pro driver 2.10a;.
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EPSON
Date:
April 2, 2007
PSB #:
PSB.2007.04.001
Reference:
TI 06-0491 Rev.B
Product(s):
Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject:
Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite
Copy Utility
Photo Impression
Photoshop Elements
Photoshop
Photoshop CS2
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later
Product Support Bulletin
When pressing the Scan button, the Scan
Assistant force quits
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Force quits during start-up
Page
1 of 2
PSB.2007.04.001
Originator:
VS
Authorization:
Total Pages:
2

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   Summary of Contents for Epson 836XL - Expression - Flatbed Scanner

  • Page 1

    Force quits during start-up This issue can also occur under the following conditions: 1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can 2) Upgrading your scanner and using the Epson Scan driver from the new scanner to...

  • Page 2

    ! Use the driver specifically written for your scanner model to uninstall the Epson Scan driver. ! If you have more than one Epson scanner model on your computer, use the driver specifically written for each scanner to uninstall its respective device driver.

  • Page 3

    1) Log in to your computer as an Administrator or as a user with Administrator rights. 2) Use Twain Pro Uninstaller (available as a download from the Epson web site) to remove currently installed Twain Pro drivers. Read the instructions included with the Uninstaller before running the utility.

  • Page 4

    You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.

  • Page 5

    Twain Driver Installation: 1. Start your computer in 9.2.1. 2. Install the Twain driver. 3. Connect and power on the scanner. 4. Restart your computer in OS 10.1 5. Start Classic Launch your scanning application Page 2 of 2...

  • Page 6

    Model Name Driver Version Stylus Pro 9000 Rev. 6.3aE Stylus Pro 7000 Rev. 6.3aE Stylus Color 900 Rev. 6.3aE Epson Stylus Driver Updater *1 Rev. 1.0aE / 1.1aE Scanner: Model Name Driver Version Expression 1640XL Rev. 1.7aE Expression 836XL Rev. 1.7aE Expression 1600 Rev.

  • Page 7

    Please follow the procedure below in order to delete the FireWire files from the system: 1. Insert the Mac OS bootable CD in your CD ROM drive 2. Reboot the system while holding down the C key on the Keyboard 3.

  • Page 8

    Subject: Compatibility Chart for Macintosh OS X Classic This bulletin provides information on compatibility for EPSON Scanners, Digital Cameras, and Stylus Scan Series devices running in Macintosh OS X Classic mode. Mac OS X provides the Classic environment mode for Mac OS 9 compatible applications and device drivers.

  • Page 9

    Digital Camera Notes: EPSON Photo! 3 must be installed in a true Mac OS 9.1 environment. It cannot be installed in Mac OS X Classic mode. After installation, restart the computer in OS X, start Classic, then launch Photo! 3.

  • Page 10

    MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is available on Epson's WEB site. The file name is TPM152A.SEA.hqx. 4. To scan with the FULL version LaserSoft Plug-in driver, use version 3.8.0 for the Expression 836XL scanner.

  • Page 11

    MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN Pro driver, version 1.52A must be used. This driver is available on Epson's WEB site. The file name is TPM152A.SEA.hqx. To scan with the LaserSoft TWAIN driver, use version 3.9.0 Lite (Expression 800 ONLY), which can be found on the...

  • Page 12

    MAC O/S 8.5.1 MAC O/S ROM 1.2. 3. To acquire images with the Epson TWAIN driver, version 3.10A must be used. This driver is available on Epson's WEB site. The file name is EPTWN310.SEA.hqx. To scan with the LaserSoft TWAIN driver, use version 3.9.0, which can be found on the Installation CD pack.

  • Page 13

    A4. EPSON TWAIN PRO has encountered a resolution for the specified page size that is not supported by Adobe Capture 2.01 application. To correct this problem for all available listed page sizes, set the OCR scan...

  • Page 14

    A6. The 16-bit TWAIN PRO driver can be used with Adobe Exchange, but it only offers limited 16-bit features. The EPSON TWAIN PRO 32-bit driver is not compatible with Adobe Exchange. Do not use this driver at any time. If accessed, it will result in freezing the computer system. If this occurs use CLOSE PROGRAM –...

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