Troubleshooting - Sizewise SW Rest Secure System User Manual

CAUTION: Only authorized personnel should engage in the troubleshooting
process. Troubleshooting by unauthorized persons could result in personal injury
or equipment damage.
Display on handheld shows Load Cell Error or yellow light flashing on CPU box under the
bed:
 Check the CPU box to make sure that all load cell cables are plugged in. Check for
damaged load cell cables.
The unit will not power up:
 Make sure the CPU (located under bed) is plugged into the wall. Unplug handheld from
the footboard, wait 5 seconds and then plug it back in.
Weight history readings will not store:
 Make sure the clock time and weight history time is set correctly (24-hour clock format).
Scale showing incorrect weight:
 Make sure the zeroing process was done correctly (see the Set-Up Instructions Scale
System: Zeroing the Scale pageError! Bookmark not defined.).
Unit will not change from LBS to KGS in the scale settings menu:
 Unlock LBS/KGS (for instructions, see Operating Instructions section on Scale System:
Locking/Unlocking the Unit in Lbs./Kgs.).
Nurse call will not activate:
 Make sure cable from bed to wall interface is securely plugged. Check cable from CPU
box to bed frame.
RSS displays "RTC Error"
 Call Sizewise for service
RSS displays "CB Error"
 Call Sizewise for service
NOTE: If the troubleshooting process does not solve the problem please contact a Sizewise
representative for service.

Troubleshooting

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