MobileHelp Fall Button Complete User Manual page 9

Why is my help button not activating my Base Station?
Be sure to press the Help Button once firmly in the center to activate your Base Station.
A small red light below the Neck Pendant of Wrist Button will flash. If the Base Station
does not respond, check to ensure that the Help Button is in range of the Base Station.
If you still have issues with your system, please call Technical Support.
What if I move to a different home, or my personal information has changed?
Please contact Customer Service any time there are any change to your personal
information, including changes to your address and phone number. Just give us a call on
week before you move to determine whether the service will be available in your area.
What if I spend part of the year in another home?
We can transfer your service to your new location. Just give us a call one week before
you go to determine whether the service will be available at your other home.
16
Can I replace the Neck Pendant cord?
Yes, the Neck Pendant will work with just about any chain or cord, so you are able to use
any one of your personal chains or necklaces. However, the risk of choking may
increase if you do not use the lanyard provided.
Can I replace the Wrist Button band?
Yes, you may replace the Wrist Button band with a standard watch band of your choice.
Can I speak to my Help Button?
No, you can communicate with the monitoring center through your Base Station only.
Your Help Buttons do not have a speaker or microphone.
Does the Wrist Button Strap contain any latex?
No, the strap is silicon based with no latex content.
SRDR-00035 Rev. 1 SRDR-00035 Rev. 1
Complete User Guide Complete User Guide 17