Using The On-Line Support Link - Xerox Document Centre 255 LP Reference Manual

Using the On-Line Support Link

The on-line support link enables a Service Technician to identify
most of the problems that will be encountered.
If a service call is required, information that is gathered through the
on-line support link will provide the technician with a better
understanding of the problem and will help to identify the necessary
parts to fix the machine the first time. This ultimately reduces the
time that is required for an on-site service call.
If you experience a connection problem while using the On Line
Support Link, take the appropriate corrective measures. If the
problem persists, contact the Xerox Welcome Center.
Fault Possible causes
l
Fault 21-304
l
(No dial tone at
modem)
l
Xerox Document Centre Reference Guide
Bad telephone line
Bad telephone cord
Incorrect installation
(connector is
disconnected)
System Tools
Solution
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Test the telephone line, using
a telephone set.
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Verify that the telephone
cord is correctly connected at
both ends.
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