Xerox Document Centre 255 LP Reference Manual
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Summary of Contents for Xerox Document Centre 255 LP
- Page 1 Xerox Document Centre 255 LP Reference Guide 265 LP December 1,1998 701P99731 Document Centre LP...
- Page 3 Document Centre 255/265 LP Reference Guide December 1, 1998 701P99731 Xerox Document Centre Model _______________ Serial Number ____________________________ If you have a problem or need supplies: In The USA Calling for Service and ordering Replaceable Units 1-800-821-2797 (USA) Ordering Supplies...
- Page 4 Choice EcoLogo requirements for minimized impact to the environment. While the information in this Guide is correct at the time of first publication, Xerox reserves the right at any time to change the information without notice. Changes are made periodically to this document. Changes and technical updates will be added in...
- Page 5 Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Canadian EME This Class B digital apparatus complies with Canadian ICES-003.
- Page 6 In the event of equipment malfunction, all repairs should be performed by Xerox or authorized agent. It is the responsibility of users requiring service to report the need for service to Xerox or to an authorized agent. Service can be obtained at: Xerox Customer Support 1301 Ridgeview Drive, Bldg.
- Page 7 Canadian Industry Requirements Notice: The Canadian Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
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Page 9: Table Of Contents
Paper Orientation ................2-4 Interchangeable Terms ..............2-4 Typefaces ....................2-5 3. Product Overview ..................3-1 Hardware Component Diagram ..............3-2 Paper Trays (Trays 1 - 4) ................3-3 Paper Tray Management System ............3-3 Xerox Document Centre Reference Guide... - Page 10 Tools Screen 1 - Screen Defaults and Tools Password ......... 6-5 Tools Screen 1 - Feature Defaults and Network Connectivity ....... 6-6 Tools Screen 2 - Supplies, Configuration, Tests, Power Saver ..... 6-7 Commonly Changed Tools Settings ............... 6-8 System Settings Screen 1 ................6-10 Xerox Document Centre Reference Guide...
- Page 11 Power Saver Administration ................ 6-33 Low Power Mode Indications ..............6-33 Power Saver Timer Values ..............6-34 Configuration and Setup ................6-35 50/60 Hz ..................6-35 Active Telephone Line Configuration ..........6-35 Xerox Customer Call Center ............6-35 Xerox Document Centre Reference Guide...
- Page 12 Customer Job Life (Images) ............8-11 Image Residue on the Photoreceptor (Imaging) Belt ...... 8-12 Greenwich Mean Time Offset ..............8-13 Xerox on the Web ..................8-14 9. Paper & Stock ....................9-1 Paper and Stock Performance Information ............ 9-2 Paper Handling Guidelines ...............
- Page 13 Cleaning the Machine ................10-10 11. Problem Solving ..................11-1 General Operating Guidelines ..............11-2 Calling the Welcome Center ................ 11-3 Diagnostic Tools ..................11-4 Troubleshooting Tips ..............11-6 12. Glossary ...................... 12-1 Index ........................1 Xerox Document Centre Reference Guide...
- Page 14 Xerox Document Centre Reference Guide...
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Page 15: Safety Notes
1. Safety Notes Your Xerox product and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination and approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the machine and refer to them as needed to ensure the continued safe operation of your machine. -
Page 16: Symbology
8. Do not push objects into slots or openings on the machine. Electrical shock or fire may result. 9. Do not obstruct ventilation openings. These openings prevent overheating of the Document Centre. Page 1 - 2 Xerox Document Centre Reference Guide... -
Page 17: Emergency Power Off
If any of the following conditions occur, turn off the Document Centre immediately and disconnect the power cable from the electrical outlet. Contact an authorized Xerox Service Representative to correct the problem: The Document Centre emits unusual odors, or makes unusual noises. -
Page 18: Ozone Information
If you need additional information about ozone, please request the Xerox publication Ozone (part number 600E74140) by calling 1-800-828-6571 in the United States and Canada. Page 1 - 4... -
Page 19: Laser Safety
Class 1 Laser Product. It does not emit hazardous light, as the beam is totally enclosed during all phases of customer operation and maintenance. Xerox Document Centre Reference Guide Page 1 - 5... -
Page 20: Operational Safety
Operational Safety Xerox equipment and supplies have been designed and tested to meet strict safety requirements. These include safety agency examination, approval and compliance with established environmental standards. To ensure the continued safe operation of your Document Centre, follow these safety guidelines at all times:... - Page 21 Never override or “cheat” any of the electrical or mechanical interlock devices. Never operate the equipment if you notice unusual noises or odors. Disconnect the power cord from the power outlet and call the Xerox Welcome Center. Xerox Document Centre Reference Guide Page 1 - 7...
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Page 22: Safety Extra Low Voltage Approval
Safety Extra Low Voltage Approval These Xerox Digital Copiers/Printers are in compliance with various governmental agencies and national safety regulations. All system ports meet the requirements for Safety Extra Low Voltage (SELV) circuits for connection to customer-owned devices and networks. Additions of customer-owned or third-party accessories that are attached to these printers/copiers must meet or exceed the requirements listed above. -
Page 23: Start Here
System Tools This tag indicates the chapter is about System Tools Where is information about network connectivity and troubleshooting? Please consult the Network Installation and Troubleshooting Guide for detailed information. Xerox Document Centre Reference Guide Page 2 - 1... -
Page 24: Chapter Description
Sixth Sense Describes the use and procedures of the Sixth Sense remote diagnostic tool. Reference Lists the machine specifications, initial factory defaults, and space requirements. Page 2 - 2 Xerox Document Centre Reference Guide... - Page 25 Welcome Center, guidelines for managing supplies. It also contains troubleshooting tips for hardware problems, and image quality and other output problems. Glossary Contains a definition of terms used throughout the guide. Xerox Document Centre Reference Guide Page 2 - 3...
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Page 26: Terms And Typeface
Interchangeable Terms The following terms are used interchangeably throughout this guide. Duplex is synonymous with 2-sided copy. Paper is synonymous with stock or media. Machine is synonymous with 255/265 Document Centre Page 2 - 4 Xerox Document Centre Reference Guide... -
Page 27: Typefaces
WARNING statements alert you to conditions that may affect your safety or that of other personnel. For example: WARNING Do not touch the rolls of the fuser when you change the Fuser Module. The rolls are hot. Xerox Document Centre Reference Guide Page 2 - 5... - Page 28 Notes Page 2 - 6 Xerox Document Centre Reference Guide...
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Page 29: Product Overview
This chapter will orient you to the Document Centre and to its capabilities. This overview, which is intended to help you to understand basic machine operations and components, provides a comprehensive discussion of the following: Standard and optional components Component locations Component capabilities Xerox Document Centre Reference Guide Page 3 - 1... -
Page 30: Hardware Component Diagram
300108A-LKS Use the Tray 6 and its 3100 sheet Paper Trays 1 to 4 capacity of 8.5 x 11-inch paper as your hold many types of main paper source. stock. Page 3 - 2 Xerox Document Centre Reference Guide... -
Page 31: Paper Trays (Trays 1 - 4)
Trays must be permanently set up by a service representative to handle 12 x 18 inch paper. If you wish to dedicate a tray permanently to handle this size paper, please contact the Xerox Welcome Center. Refer to Chapter 9, Paper and Stock for a listing of acceptable stock and paper sizes, orientations, and weights. - Page 32 To avoid undesired output results, every effort should be made to ensure that the programmed stock settings match the actual tray contents and all the stock in a tray is identical. Page 3 - 4 Xerox Document Centre Reference Guide...
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Page 33: Bypass Tray (Tray 5)
Bypass Tray. Use this to confirm or change the paper size, type, or color. If an incorrect size is confirmed, jams may occur or unexpected image shift on the copies could result. Xerox Document Centre Reference Guide Page 3 - 5... -
Page 34: High Capacity Feeder (Tray 6)
After reloading paper, close the cover and the tray will automatically rise. The High Capacity Feeder can also accommodate 8.5 x 11 inch punched or colored LEF paper between 16 to 32 lb. High Capacity Feeder (Tray 6) 300108A-LKS Page 3 - 6 Xerox Document Centre Reference Guide... -
Page 35: User Interface
Status, for more detailed information. Machine Status: Provides information pertaining to machine faults, how to contact Xerox, and supplies. Refer to Chapter 5, Machine Status, for more detailed information. 3. The Power Saver Indicator Light, when lit, indicates that the Power Saver feature is active. - Page 36 Access is restricted and requires a password to login. Language: Provides access to the languages that can be displayed on the Touch Screen. Interrupt: This selection is not available in LP machines. Page 3 - 8 Xerox Document Centre Reference Guide...
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Page 37: Touch Screen
Important messages are displayed in the System Message area. The Toolbar region contains buttons that provide access to the additional functions for certain features when required. The Programming area provides access to the programming selections. Xerox Document Centre Reference Guide Page 3 - 9... -
Page 38: Finisher
Then, the Stacker Tray will lower, allowing you to unload it. Press the Finisher Pause button again to continue. Page 3 - 10 Xerox Document Centre Reference Guide... -
Page 39: Information Sources
The CentreWare Help System is available by clicking on the help button on the Print Driver. Used by the Machine Administrator The Reference Guide provides detailed information about all features and settings as well as maintenance. Xerox Document Centre Reference Guide Page 3 - 11... - Page 40 Page 3 - 12 Xerox Document Centre Reference Guide...
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Page 41: Job Status
Press the Job Status button to view and manage the job queue. The job queue can hold between 100 and 1500 images, depending on the image size and the complexity. Xerox Document Centre Reference Guide Page 4 - 1... - Page 42 Waiting for the printer indicates the job is waiting to use printer resources. Pending indicates the print job has not yet been formatted. Formatting indicates the machine is converting the job into printable format. Page 4 - 2 Xerox Document Centre Reference Guide...
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Page 43: Managing The Job Queue
Select the Job Details button to view the job information. Required Resources The Required Resources button shows the size, type, and color of the stock required to print the job and whether everything required is loaded in the machine. Xerox Document Centre Reference Guide Page 4 - 3... -
Page 44: Other Queues
All Completed Jobs - All jobs that are printed or have been deleted by the machine To change the queue listing shown, select a different queue. NOTE It may take several seconds to respond to your selection. Page 4 - 4 Xerox Document Centre Reference Guide... -
Page 45: Machine Status
Determine the status of the paper trays and how they are configured Identify any faults listed Determine the billing information Determine the projected end of life of Feed Roll Cartridges and other consumable items Xerox Document Centre Reference Guide Page 5 - 1... -
Page 46: Machine Information Tab
Machine Information Tab This screen provides access to the information listed below: Machine Details Paper Tray Status Billing Counters Page 5 - 2 Xerox Document Centre Reference Guide... -
Page 47: Machine Details
System Configuration number for your machine Current System Software Version NOTE In case of problems with the machine, always refer to this information and have it available when you call the Welcome Center. Xerox Document Centre Reference Guide Page 5 - 3... -
Page 48: Paper Tray Status
Empty indicates that the paper tray is not loaded with stock. Check this screen before making any adjustments to a tray. If the status is faulted, disabled, or not ready, check with the Machine Administrator. Page 5 - 4 Xerox Document Centre Reference Guide... -
Page 49: Billing Counters
This screen is used for billing purposes. It shows the number and types of images your machine has produced. This information is subsequently used to generate your bill. NOTE Additional counters may appear, depending on your billing plan and configuration. Xerox Document Centre Reference Guide Page 5 - 5... -
Page 50: The Faults Tab
20 error codes that have been reported on the machine. The list is presented in descending sequence, from newest error code to oldest. NOTE Use this information when reporting a problem to the Welcome Center. Page 5 - 6 Xerox Document Centre Reference Guide... -
Page 51: The Supplies Tab
NOTE Recently replaced or little used trays may indicate end of life greater than 365 days. As the Trays and Feed Rolls are used, this number will automatically adjust. Xerox Document Centre Reference Guide Page 5 - 7... - Page 52 Page 5 - 8 Xerox Document Centre Reference Guide...
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Page 53: Tools
This chapter provides information about each Tools screen and function. Use this section in conjunction with the reference listing of factory default settings in order to customize the machine to best accommodate your work environment. Xerox Document Centre Reference Guide Page 6 - 1... -
Page 54: Changing The Tools Password
If you are not successful, contact the Welcome Center. NOTE The default PIN for User Account 1 is 1111. It is reserved for Account 1 and cannot be assigned as a PIN for any other account. Page 6 - 2 Xerox Document Centre Reference Guide... -
Page 55: System Management Tools Overview
Refer to page 6-2 to learn how to change the Tools password. The following tables describe the Tools screens and list reference points within this document for additional information. Xerox Document Centre Reference Guide Page 6 - 3... -
Page 56: Tools Screen 1 - System Settings
Screen 1: Tray Management, Audio Tones, Display Brightness, Time and Date, Timers, Configuration Report Screen 1 (page 6-10) Screen 2: Relative Humidity Adjustment, Measurements, Output Options, Banner Sheets Screen 2 (page 6-11) Page 6 - 4 Xerox Document Centre Reference Guide... -
Page 57: Tools Screen 1 - Screen Defaults And Tools Password
Job Status Default change the language of the Touch Screen Language Default display. Refer to page 6-28 Machine Administrator Password You change the Tools password using this selection. Refer to page 6-2 Xerox Document Centre Reference Guide Page 6 - 5... -
Page 58: Tools Screen 1 - Feature Defaults And Network Connectivity
This selection accesses the options for the Management service plan, the timing of automatic replacement and reorder warning notices, the replacement method, and the Feed Roll Refer to page 6-31 Cartridge replacement time frame. Page 6 - 6 Xerox Document Centre Reference Guide... -
Page 59: Tools Screen 2 - Supplies, Configuration, Tests, Power Saver
Refer to page 6-33 Software Reset This is the button to access where you reset some machine systems without powering off the Reset System Software or Network machine. Controller Refer to page 6-36 Xerox Document Centre Reference Guide Page 6 - 7... -
Page 60: Commonly Changed Tools Settings
Refer to page 6-19 Display Brightness This selection allows you to adjust the User Interface Touch Screen brightness to best fit the lighting conditions surrounding your Document Centre. Refer to page 6-20 Page 6 - 8 Xerox Document Centre Reference Guide... - Page 61 Refer to page 6-2 Supplies This is the location where you perform the following functions: Management Programming the machine with the Xerox Service Plan Setting replacement guidelines for Replaceable Unit warning and reorder messages Resetting the Feed Roll counters Typically, once established, this information is not often changed.
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Page 62: System Settings Screen 1
Enable or disable automatic printing of a configuration report when the machine connects to a network. You can also print On/off a report at any time by pressing the print now selection. Print now Page 6 - 10 Xerox Document Centre Reference Guide... -
Page 63: System Settings Screen 2
Banner Sheets Enable or disable print job separator or Banner Sheets. Output Options Defines machine behavior with thin stapled sets or when out of staples. Thin Stapled Sets Out of Staples Options Xerox Document Centre Reference Guide Page 6 - 11... -
Page 64: Paper Management System
In a Fully Adjustable tray the size, orientation, color, and type of the tray contents must be programmed by the user. Each time the tray is closed, the user must confirm the tray contents. Page 6 - 12 Xerox Document Centre Reference Guide... -
Page 65: Tray Management
8.5 x 11 inch and that tray should have Auto Selection enabled. Xerox Document Centre Reference Guide Page 6 - 13... -
Page 66: Tray Settings
A Dedicated tray requires that the same paper always be used in this tray. You, the Machine Administrator, assign the paper size, the LEF/SEF orientation, the type, and the color that must be used. Page 6 - 14 Xerox Document Centre Reference Guide... - Page 67 This selection enables the Auto Tray Switching feature which makes the tray and its pre-programmed contents available when a tray is selected in the Print Driver. Disabling this option makes a tray unavailable for Auto Tray Switching. Xerox Document Centre Reference Guide Page 6 - 15...
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Page 68: Stock Settings
To select a tray, touch the tray row on the Touch Screen. Press Change Stock Size or Change Description to make a change. Follow the instructions on the new screen. Page 6 - 16 Xerox Document Centre Reference Guide... -
Page 69: Default Stock
This selection allows the programming of the default stock. Typically, this is the most common stock that will be used in the machine. It is also used by the machine to determine from which tray to print banner sheets. Xerox Document Centre Reference Guide Page 6 - 17... -
Page 70: Paper Substitution
Some image loss may occur because the physical dimensions of the paper sizes are different. This feature is especially useful when printing electronic documents originating in areas that use a different standard paper size from your region. Page 6 - 18 Xerox Document Centre Reference Guide... -
Page 71: Audio Tones
The volume settings are either Off, Low, Medium, or High. Press the Test button to listen to the volume level of each tone. Commonly Changed Setting Xerox Document Centre Reference Guide Page 6 - 19... -
Page 72: Display Brightness
The brightness settings are adjusted in increments of one and take effect after the scroll button is released. To lighten the Touch Screen display, increase the brightness value. To darken the display, decrease it. Commonly Changed Setting Page 6 - 20 Xerox Document Centre Reference Guide... -
Page 73: Set Date And Time
London, England. If you don’t knbwo the difference in hours between your location and London, England, use the chart in the Reference Section on page 8 - 13. Xerox Document Centre Reference Guide Page 6 - 21... -
Page 74: Timers
NOTE Each of these timers can be disabled so they never activate. Commonly Changed Setting Page 6 - 22 Xerox Document Centre Reference Guide... -
Page 75: Configuration Report
Typically the copy functions will be ready prior to the printing functions and readiness of the machine is indicated by a message on the Touch Screen. Xerox Document Centre Reference Guide Page 6 - 23... -
Page 76: Banner Sheets
They can be enabled or disabled in the Print Driver. This feature allows you to prevent banner sheets from being printed regardless of the selection in the Print Driver. Page 6 - 24 Xerox Document Centre Reference Guide... -
Page 77: Measurements
Metric sizes such as A4 will be displayed regardless of the units of measure selected. You also select either a comma or a period as a numeric separator that will be used for displaying values above 999. Xerox Document Centre Reference Guide Page 6 - 25... -
Page 78: Relative Humidity Adjustment
This setting normally does not require adjustment. NOTE If you feel as though an adjustment is warranted, contact the Welcome Center. Changing without consulting the Welcome Center may not improve your situation. Page 6 - 26 Xerox Document Centre Reference Guide... -
Page 79: Output Options
Fault/Hold job - If this option is selected, the job will be held until a staple cartridge is replaced. Any jobs requiring stapling that have not started will not print. Any jobs in the process of printing requiring stapling will be faulted. Xerox Document Centre Reference Guide Page 6 - 27... -
Page 80: Screen Defaults
All Incomplete Jobs or All Completed Jobs. The Language Default will select the Touch Screen default language display if multiple languages are installed on your machine. This button will not function if only one language is available. Page 6 - 28 Xerox Document Centre Reference Guide... -
Page 81: Online/Offline
To access the connectivity settings see the following page. To take the machine offline, simply press the Offline button and wait a few moments. The machine will notify you when it is disconnected from the network. Xerox Document Centre Reference Guide Page 6 - 29... -
Page 82: Connectivity And Network Setup
Use this option to make network settings. Your System Administrator will need to access these screens to place the machine on the network. NOTE Any changes to these settings will cause the machine to reboot. Page 6 - 30 Xerox Document Centre Reference Guide... -
Page 83: Supplies Management
Replaceable Unit supplies. Service Plan This selection allows you to program or to change the service plan you have entered into with Xerox. To change the service plan contact the Welcome Center. Replacement Method This setting defines who is responsible for replacing the Xerographic, Fuser or Dry Ink Cartridge, you or Xerox. -
Page 84: Resetting The Feed Roll Cartridge Counters
A pop-up screen will appear. 6. Confirm the Cartridge replacement on the pop-up screen. This will reset the counter. 7. Select Close. 8. Select Exit Tools. 9. Return the old Feed Roll Cartridge to Xerox. Page 6 - 32 Xerox Document Centre Reference Guide... -
Page 85: Power Saver Administration
The only indication the machine is in Low Power Mode is a blank Touch Screen and the Power Saver Indicator light is illuminated. Touch Screen is blank Green light is illuminated Xerox Document Centre Reference Guide Page 6 - 33... -
Page 86: Power Saver Timer Values
This table reflects the factory default settings of the Normal to Sleep power saver timer. Table 2: Factory Default Power Saver Timer Values Standby to Sleep 255 and 265 LP Factory Default 60 mins Timer Range 15-120 mins Page 6 - 34 Xerox Document Centre Reference Guide... -
Page 87: Configuration And Setup
Use this button to program the machine with the correct finisher code. Follow the instructions on the screen. If you add a finisher different than the one initially installed, you must change this number. Xerox Document Centre Reference Guide Page 6 - 35... -
Page 88: Software Reset
With a warm reboot, power is not lost to the fuser and Xerographic module thereby reducing the time needed for the machine to return to full functionality. Print Jobs are not lost as a result of the resets. Page 6 - 36 Xerox Document Centre Reference Guide... -
Page 89: Machine Tests
Video Path Diagnostics Routine Echo Test Network Connectivity Test NOTE Run these tests if a problem occurs and the Welcome Center recommends that you use these tests to help diagnose a problem. Xerox Document Centre Reference Guide Page 6 - 37... -
Page 90: Image Quality Tests And Patterns
Tests and System. These tests are designed to be interpreted by an authorized Patterns Xerox Representative or by you with assistance from the Welcome Center. Image Quality Tests The machine has a variety of tests that are designed to determine problems or faults with the Xerographic System. -
Page 91: Xerographic System Test
This test determines if all the components of Test the Xerographic System are functioning correctly. This test can take from 4 to 20 minutes depending upon the conditions of the Xerographic System. Xerox Document Centre Reference Guide Page 6 - 39... -
Page 92: User Interface Tests
These tests are designed to test the performance of the User Interface functions. Information and instructions for each of these diagnostic tests are provided on the User Interface after the individual test button is selected. Page 6 - 40 Xerox Document Centre Reference Guide... - Page 93 Use this test to validate the checksum value Checksum of the software against a known value. This Verification is helpful in determining if the software is incorrect or has become corrupted. (Screen 2) Xerox Document Centre Reference Guide Page 6 - 41...
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Page 94: Video Path Diagnostics Test
Test image to the Xerographic module. To activate this test, press the Video Path Diagnostics button and follow the instructions displayed on the User Interface. Page 6 - 42 Xerox Document Centre Reference Guide... -
Page 95: Echo Tests
Tools Screen 1 More Tools Screen 2 Machine Tests Machine Tests Echo Tests Use this option to perform an echo test which tests the electronic pathway from the machine to the network. Xerox Document Centre Reference Guide Page 6 - 43... -
Page 96: Network Connectivity Test
How to get here Tools Screen 1 More Tools Screen 2 Machine Tests Machine Tests More Use this option to test the network connectivity of the machine. Machine Tests 2 Network Connectivity Test Page 6 - 44 Xerox Document Centre Reference Guide... -
Page 97: Sixth Sense
The Sixth Sense On Line Support Link is a telephone line connection between the machine and Xerox. This enables an authorized Xerox service technician to access the machine remotely via telephone in order to enable real time problem analysis and resolution. -
Page 98: Activating The Sixth Sense On Line Support Link
3. Power on the machine. The machine will recognize the addition of this feature and prompt you to confirm the new settings. Simply follow the instructions on the Touch Screen to complete the programming. Page 7 - 2 Xerox Document Centre Reference Guide... -
Page 99: Entering Or Changing The Machine Telephone Number
Press the Active Telephone Line Configuration button. You will see another screen that displays the current machine telephone number and a button. Press the button for the next screen, where you will program the new telephone number. Xerox Document Centre Reference Guide Page 7 - 3... -
Page 100: Using Extensions With A Phoneshare Device
Extension Identifier 5. Save the settings and exit Tools. The changes are now effective. Notify Xerox of the telephone number in order to enable a Technician to use the Sixth Sense on-line support link if necessary. -
Page 101: Using The On-Line Support Link
If you experience a connection problem while using the On Line Support Link, take the appropriate corrective measures. If the problem persists, contact the Xerox Welcome Center. Fault Possible causes Solution... - Page 102 Notes Page 7 - 6 Xerox Document Centre Reference Guide...
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Page 103: Reference
Setting Tray 6 to hold either A4 or 8.5 x 11-inch paper Document Security Xerox on the Web This symbol indicates commonly changed default settings areas you may want to look at first to help customize your Document Centre to your environment. Xerox Document Centre Reference Guide Page 8 - 1... -
Page 104: User Interface, Power Saver, And Configuration Defaults
Relative High Models with Adjust this setting to reduce the Humidity a Finisher, paper curl in your output copies Normal Adjustment Models with a Offsetting Catch Tray, High Page 8- 2 Xerox Document Centre Reference Guide... - Page 105 Explanation and Notes Default Machine Configuration 50/60 Hz 50 or 60 Hz 60 Hz This is configured by Xerox prior to delivery to match your power source. Do not change it. Supplies Management Service Plan A, B, C Determined at installation by your service plan.
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Page 106: System Settings Defaults
This tray is designed be easily (Bypass Tray) Adjustable loaded with non-standard stock. Tray 6 Dedicated Dedicated This tray is designed to (High Capacity increase the availability of Feeder) either 8.5 x 11 inch or A4 paper. Page 8- 4 Xerox Document Centre Reference Guide... - Page 107 User Interface. Medium High Measurements Units Inches or mm Inches Sets the appropriate measurement units. Numeric Comma or Period Comma Sets the standard numeric separator separator. Xerox Document Centre Reference Guide Page 8 - 5...
- Page 108 Auto Resume Disable or Enable Enabled Controls the amount of time that elapses between when a 0.25 to 2 min 0.5 mins job is paused and when it will resume printing automatically. Page 8- 6 Xerox Document Centre Reference Guide...
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Page 109: Relocating Your Document Centre
Relocating your Document Centre Moves to a new location on the same floor or a different floor via elevator can be handled without assistance from Xerox. Contact Xerox to arrange moves to a different building. Use the following procedure to relocate a Document Centre: Power-off the machine and disconnect the telephone cord, power cord and any network connections. - Page 110 Bypass Tray or 15 in. 18 in. 102 in. 69 in. Finisher HCF/Bypass* (381 mm) (457 mm) (2591mm) (1753 mm) *HCF/Bypass = combination High Capacity Feeder with Bypass Tray **OCT = Offsetting Catch Tray. Page 8- 8 Xerox Document Centre Reference Guide...
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Page 111: Power Consumption
If you wish to use the machine and it is in the Low Power Mode, simply touch any User Interface button or the Touch Screen. The Document Centre will be ready to print as soon as the Fuser has warmed up. Xerox Document Centre Reference Guide Page 8 - 9... -
Page 112: Setting Tray 6 To Hold Either A4 Or 8.5 X 11 Inch Paper
8.5 x 11 in. position. Third, slide the latch up to lock the guide. Repeat the procedure for the front guide. When either adjustment has been made, you must program the tray for the correct size of paper. Page 8- 10 Xerox Document Centre Reference Guide... -
Page 113: Document Centre Document Security Note
Both tools are designed for the same purpose, to assist with the service of the machine. The Sixth Sense feature allows Xerox Service Personnel to diagnose problems the customer is having with the machine to either fix the machine during a session or prepare for a service call. -
Page 114: Image Residue On The Photoreceptor (Imaging) Belt
(electrostatic) image remains on the photoreceptor. If you have other questions, or need further clarification please call your local Customer Support Center. Page 8- 12 Xerox Document Centre Reference Guide... -
Page 115: Greenwich Mean Time Offset
Cairo, Damascus, Holargos, Israel Kuwait, Moscow, Qatar, Riyadh Abu Dhabi, Muscat Islamabad, Karachi Almaty, Dhaka Bangkok, Jakarta Beijing, Hong Kong, Singapore Osaka, Tokyo Brisbane, Guam, Melbourne, Sydney Magadan, Solomon Is. Auckland, Fiji, Wellington Xerox Document Centre Reference Guide Page 8 - 13... -
Page 116: Xerox On The Web
Xerox on the Web http://www.xerox.com Xerox Corporation main page http://www.centreware.com/ Download the latest CentreWare drivers Page 8- 14 Xerox Document Centre Reference Guide... -
Page 117: Paper & Stock
This chapter contains information about the paper stock you can use in the machine and how you can expect it to perform. Stapling guidelines, the correct loading of special stocks is also discussed as well as paper storage requirements. Xerox Document Centre Reference Guide Page 9 - 1... -
Page 118: Paper And Stock Performance Information
All paper sizes can be duplexed except those that are smaller than the size depicted below. This side must be between 6.7 to 18 inches to be printed on both sides (duplexed) Duplex size Feed Direction requirements Page 9 - 2 Xerox Document Centre Reference Guide... -
Page 119: Paper Tray Media Capability
8.5 x 11 inch or A4 Trays 1-4 8 to 17 in. or 203 to 432 mm Call the Welcome Center to set Trays 1 to 4 to process 12 x 18 inch stock permanently. Xerox Document Centre Reference Guide Page 9 - 3... -
Page 120: General Stapling Guidelines
8 inches long in the cross-feed direction will go to the Top Tray rather than the Stacker Tray. Certain Jam or purged sheets will also go to the Top Tray. Page 9 - 4 Xerox Document Centre Reference Guide... - Page 121 7.25 x 10.5 in. 184 x 267 mm 8 x 10 in. 203 x 254 mm Letter 9 x 11 in. 229 x 279 mm cover 12 x 18 in. 305 x 457 mm Xerox Document Centre Reference Guide Page 9 - 5...
- Page 122 After any of these trays is set up to handle this size, it cannot run other sizes. Tray 5, however, can be used without any special set up intervention. Page 9 - 6 Xerox Document Centre Reference Guide...
- Page 123 Letterhead (d, e) Pre-printed forms Pre-drilled/pre-punched holes (standard locations) Coated paper Mylar reinforced: LEF (Mylar on long edge) Transparencies: Clear/plain Non-removable white stripe Removable stripe: Paper backed: Labels: LEF (d, k) Xerox Document Centre Reference Guide Page 9 - 7...
- Page 124 Refer to Table 5 for more information. Frequent use of carbonless papers might cause increased contamination in the machine. This could degrade the paper handling capability. Page 9 - 8 Xerox Document Centre Reference Guide...
- Page 125 Blank or preprinted covers are acceptable. Fusing quality and Fix level images on 65 lb cover stock, vellum Bristol papers and other textured surface stock will be poor. This stock is not recommended for images. Xerox Document Centre Reference Guide Page 9 - 9...
- Page 126 Less than 16 lb. or 61 gsm Between 16-20 lb. or 61-75 gsm Between 20-32 lb. or 75-120 gsm Between 32-110 (index) lb. or 120-203 gsm Greater than 110 (index) lb. or 203 gsm Page 9 - 10 Xerox Document Centre Reference Guide...
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Page 127: Loading Types Of Common Stock
Load reinforced edge on right Trays 1 - 4. Mylar edge Load reinforced edge on left Trays 5 - 6. Use Long Edge Feed only. Card stock Covers, signs Feed from the Bypass Tray for the best results. Xerox Document Centre Reference Guide Page 9 - 11... - Page 128 Load face-up in Trays 1- 4. Load face-down in Trays 5 - 6. Page 9 - 12 Xerox Document Centre Reference Guide...
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Page 129: Paper Loading, Storage And Handling
Paper stored in extremely humid environments (i.e., left in a machine over an extended period of time) may have to be replaced with fresh stock in order to ensure optimal feeding and image quality. Xerox Document Centre Reference Guide Page 9 - 13... - Page 130 Notes Page 9 - 14 Xerox Document Centre Reference Guide...
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Page 131: 10. Machine Maintenance
Replaceable Units in order to avoid extended periods of downtime. This chapter discusses some basic maintenance procedures including the following; Powering the machine on and off correctly Clearing Faults Changing the Replaceable Units Xerox Document Centre Reference Guide Page 10 - 1... -
Page 132: Power On Procedures
After powering on the machine, print jobs will not ptiny until the fuser is ready and the network connections are established. This may take up to 8 minutes. Power switch Page 10 - 2 Xerox Document Centre Reference Guide... -
Page 133: Power Off Procedures
Power switch switch The white button is disabled when the machine is in Low Power Mode. NOTE Using the white power switch is the preferred method of powering down the machine. Xerox Document Centre Reference Guide Page 10 - 3... - Page 134 ONLY method to cut power completely in an emergency. If any of the following conditions occur, disconnect the power cable from the power socket immediately and contact an authorized Xerox Service Representative to correct the problem. The Document Centre emits unusual odors, or makes unusual noises.
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Page 135: Machine Faults
If the jam occurred in the middle of your job, the machine will automatically recover and reprint the sheets that were jammed. NOTE When removing jammed media from the machine, use the green handles and knobs, as indicated on the Touch Screen. Xerox Document Centre Reference Guide Page 10 - 5... - Page 136 Do not move the handle this area when jams occur, due to left. Ensure the handle is fully locked before closing the to improper feeding Front Door or the handle may be blocked or damaged Page 10 - 6 Xerox Document Centre Reference Guide...
- Page 137 Area 7- High Capacity Feeder and Bypass Tray. Open to access Area 7a 300110A-LKS Area 5- Finisher Open to access Areas 5, 5a, and 5b Xerox Document Centre Reference Guide Page 10 - 7...
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Page 138: Replaceable Units And Supplies
To replace a Replaceable Unit, simply follow the detailed instructions contained within the replacement box and use the box and prepaid return label to return the old unit to Xerox. Expected life of Replaceable Units The expected life remaining for the Feed Roll Cartridges can be obtained by pressing the Supplies button on the Machine Information Tab in the Machine Status pathway. -
Page 139: Reordering Replaceable Units And Supplies
The table below lists the correct telephone number to call to order supplies or replaceable units. Ordering Supplies (800) 822-2200 (USA) (800) 668-0199 (Canada) Ordering Replaceable (800) 821-2797 (USA) Units (800) 668-0199 (Canada) Xerox Document Centre Reference Guide Page 10 - 9... -
Page 140: Cleaning The Machine
Cleaning the Machine User Interface and User Interface Touch Screen Clean the User Interface with a lint-free cloth dampened with common household cleaner or Xerox Lens and Mirror Cleaner and wipe. Page 10 - 10 Xerox Document Centre Reference Guide... -
Page 141: 11. Problem Solving
The following pages provide an overview of some of the problems that may occur with the Document Centre and contain a variety of tables that will assist you in solving hardware, software and programming problems. It provides information on how to contact the Welcome Center. Xerox Document Centre Reference Guide Page 11 - 1... -
Page 142: General Operating Guidelines
Centre at least two hours to adjust to its new environment, depending on the extent of the change. Always set the Edge Guides in the paper trays to the size of the media in the tray. Otherwise, you may experience jams. Page 11 - 2 Xerox Document Centre Reference Guide... -
Page 143: Calling The Welcome Center
Tips to see if you can solve the problem before contacting the Welcome Center. You might be able to resolve the situation quickly. If the difficulty persists, contact the Xerox Welcome Center. The Welcome Center telephone number is conveniently located on the Machine Information screen. -
Page 144: Diagnostic Tools
User Interface are functioning correctly. Touch Screen not The Touch Area Test allows the Machine Administrator to responding determine if the Touch Screen on the UI is functioning cor- rectly. Page 11 - 4 Xerox Document Centre Reference Guide... - Page 145 Appears to scan the Video Path Diagnostics. Use to isolate problems and to original but won’t print verify that the electronic path between the scanner and Xerographic module is functioning correctly. Xerox Document Centre Reference Guide Page 11 - 5...
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Page 146: Troubleshooting Tips
Tray. Ensure that the Edge Guides are adjusted to touch the sides of the paper. Check for obstructions at the paper entrance. Ensure that the Feed Roll Cartridge is engaged correctly. Page 11 - 6 Xerox Document Centre Reference Guide... - Page 147 If the edge guides were not set against the loaded in the tray paper stock in the tray when Start was selected, delete the job in the job queue and begin again. Xerox Document Centre Reference Guide Page 11 - 7...
- Page 148 Replace the staple cartridge. Other Problems A queued job will not Common Causes - The job must be promote completely formatted (i.e. converted in to printer language) before it can be promoted. Page 11 - 8 Xerox Document Centre Reference Guide...
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Page 149: 12. Glossary
Long Edge Feed As the paper is fed into the machine from either the Document (LEF) Feeder or any of the Paper Trays, the longest edge of the paper enters the machine first. Xerox Document Centre Reference Guide Page 12 - 1... - Page 150 A Trayless Duplex system significantly reduces the likelihood of jams. Xerographic Module A Replaceable Unit that contains the xerographic elements of the copier. Page 12 - 2 Xerox Document Centre Reference Guide...
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Page 151: Index
Index Bypass Tray 3-5 Paper Specifications 3-5 Active Telephone Line 7-3 Application Checksum verification 6-41 Card stock Audio Tones loading 9-11 Changing the Volume 6-19 Change Tray Settings 6-14 Testing 6-41 Clear All Button 3-8 Auditron Colored tags Changing the Tools password 6-2 Green and Gold 3-11 Auto Resume Timer 6-22 Communications Self-test 6-41... - Page 152 Deleting a job 4-3 Help Display Brightness Information Sources 3-11 on-line Help system 3-8 changing 6-20 High Capacity Feeder Display Pixel Test 6-41 Paper Specifications 3-6 Document Centre Hole-punched paper, loading 9-11 Components 3-2 How to Document Security 8-11 Access Dry Ink System Tools 6-3 Expected Life 10-8...
- Page 153 Maximum Memory 4-1 See paper Job Status Memory Default setting 6-28 Job Queue 4-1 Job Status button 4-1 Messages Active Messages 5-6 Fault 10-5 Touch Screen 3-9 Keypad 12-1 Warning notices Replace or Reorder 6-31 Moiré 12-2 Labels 9-12 Mylar Paper, Loading 9-11 Landscape 2-4 Language Changing the display 3-8, 6-28...
- Page 154 Paper Queue Automatic Size Substitution 6-18 See Job Queue Jams 10-5 Queue Management Loading Special Stock 9-11 Job Status 4-2 Storage and Handling 9-13 Throughput performance 9-2 Paper Feed Roll Cartridges 5-7 Relocation Paper Tray Settings ozone requirements 1-4 Setting the Default Stock 6-17 Space Requirements 8-7 Paper Trays Remote Diagnostics...
- Page 155 Tray Settings 6-14 Short Edge Feed (SEF) 2-4 Telephone Numbers Sixth Sense 7-1 entering machine number 7-3 connecting P4 jack 7-2 Time and Date Software Reset option 6-36 Setting 6-21 Stapler Timers General Guidelines 9-4 Auto Resume 6-22 ordering cartridges 10-9 Power Saver 6-33 Stapling limits 3-10 System Timeout 6-22...
- Page 156 Feature buttons 3-8 Layout 3-7 testing 6-41 Touch Screen 3-9 Video Memory Test 6-41 Video Path Diagnostics Test 6-42 Welcome Center 5-3 Calling 11-3 Xerographic Module Expected Life 10-8 ordering 10-8 Xerographic System Test 6-39 Xerox Calling for help 11-3...
- Page 158 Machine Administrator Quick Reference Look at these pages for information to help the Machine Administrator manage the Document Centre Access : System Management Tools ......page 6 - 3 Change the Tools password....page 6 - 2 the Commonly Changed settings ....page 6 - 8 Counters Billing Counters ........page 5 - 5 Feed Roll Counters, resetting....
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