Troubleshooting Guide - Victrola PLAZA Manual

Symptom
Unit will not power on.
•
No sound output from
•
speakers.
Noise/Distortion in sound
•
output.
Unit fails to respond.
•
Cannot listen to any
•
station, or signal appears
weak.
The sound is distorted.
•
Decline in turntable audio
•
performance.
No sound output with
•
external audio device
plugged into AUX in jack.
No sound.
•
Sound is garbled.
•
Unable to pair with a
•
Bluetooth device.

Troubleshooting Guide

Possible Cause
Unit is unplugged.
•
The volume level is set too low.
•
The input selector does not
•
match the playback source.
The unit is too close to a TV set
•
or another interfering device.
It might result from external
•
factors such as ESD
(Electro-static discharge).
The station is not tuned-in
•
properly.
A TV set is being used nearby
•
and is interfering with the radio
reception.
The antenna is not oriented
•
properly.
The turntable stylus is worn out.
•
The unit is not on AUX mode.
•
The unit is not switched to
•
Bluetooth mode.
Your device's and/or the unit's
•
volume is not turned up.
Your device is too far from the
•
unit or there is some obstacle
between your device and the
unit.
Your device's and/or the unit's
•
volume is not adjusted
properly.
Your device doesn't have
•
Bluetooth connectivity.
The Bluetooth pairing is not
•
successful.
12
Solution
Connect the unit to the
•
AC power supply.
Adjust the volume.
•
Select the correct input
•
source.
Turn off the TV or other
•
appliance, and relocate
the unit.
Disconnect the power
•
cord and external audio
device. Re-plug the
power cord after one
minute.
Properly tune-in the
•
desired station.
Turn-off the interfering
•
TV set.
Re-orient the antenna
•
until reception
improves.
Replace the stylus.
•
Ensure the unit is
•
switched to AUX mode.
Ensure the unit is
•
switched to BT mode.
Move your Bluetooth
•
device closer to unit.
Turn up the volume on
•
your portable device
and/or the unit.
Turn off your Bluetooth
•
device and unit then
power them both back
on.
Turn down the volume
•
on your device/phone
and the unit.
Confirm that your
•
device is Bluetooth
compatible.
Pair the unit and
•
device again.