Trouble Shooting; Get Device System Information; Reboot Device; Device Factory Reset - Fanvil PA2S User Manual

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10 Trouble Shooting

When the device is not working properly, users can try the following methods to restore the

device to normal operation or collect relevant information to send a problem report to the

technical support mailbox.

Users can obtain information through the [System] >> [Information] option on the device

webpage. The following information will be provided:

Device information (model, software and hardware version) and Internet Information etc.

The user can restart the device through the webpage, click [System] >> [Tools] >> [Reboot

Phone] and Click [Reboot] button, or directly unplug the power to restart the device.

Restoring the factory settings will delete all configuration, database and configuration files on

the device and the device will be restored to the factory default state.

To restore the factory settings, you need to log in to the webpage [System] >> [Configuration],

and click [Reset] button, the device will return to the factory default state.

Users can press the Reset button on the device and long press 6S to restore factory Settings.

In order to obtain the data packet of the device, the user needs to log in to the webpage of the

device, open the webpage [System] >> [Tools], and click the [Start] option in the "Network

Packets Capture". A message will pop up asking the user to save the captured file. At this time,

the user can perform related operations, such as starting/deactivating the line or making a call,

and clicking the [Stop] button on the webpage after completion. Network packets during the

device are saved in a file. Users can analyze the packet or send it to the Technical Support

mailbox.

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