Fanvil LINKVIL W712 User Manual
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Fanvil LINKVIL W712 User Manual

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User Manual
W712
Software Version: 2.12.0
Release Date 2023/2/3

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Summary of Contents for Fanvil LINKVIL W712

  • Page 1 User Manual W712 Software Version: 2.12.0 Release Date 2023/2/3...
  • Page 2 Directory Directory 1 Picture 2 Table 3 Safety Instruction 3.1 Safety Instruction 3.2 Precautions 3.3 FCC 4 Overview 5 Desktop Installation 5.1 Use POE or external Power Adapter 5.2 Replacement battery 5.2.1 LED status 6 Introduction to the User 6.1 Interface description 6.2 Installation instructions 6.2.1 Installation 6.2.2 Device IP address...
  • Page 3 9.3 System >> Account 9.4 System >> Configurations 9.5 System >> Upgrade 9.6 System >> Auto Provision 9.7 System >> Tools 9.8 System >> Reboot 9.9.1 Network Settings 9.9.2 VPN 9.10 Network >> Wi-Fi Settings 9.11 Network >> Service Port 9.12 Network >>...
  • Page 4 10.1 Get Device System Information 10.2 Reboot Device 10.3 Reset Device to Factory Default 10.4 Network Packets Capture 10.5 Get Log Information 10.7 Common Trouble Cases...
  • Page 5 1 Picture Picture - Interface display Picture -Install antenna Picture - Install network cable Picture - Install power adapter Picture - IP address Picture - WEB Login Picture - Web SIP registration Picture - Channel configuration Picture - Digital channel parameters Picture - Analog channel parameters Picture...
  • Page 6 Picture - Time Plan (4) Picture - Time Plan (5) Picture - Time Plan (6) Picture - Web Filter settings Picture - Web Filter Table Picture - Certificate of settings Picture - Device certificate setting Picture - Network firewall Settings Picture - Firewall Input rule table Picture...
  • Page 7 2 Table Table - Button and LED status Table - Interface Description Table - MCAST Parameters on Web Table - SIP hotspot Parameters Table - Firmware upgrade Table - Auto Provision Table - Service port Table - Line configuration on the web page Table - Set the line global configuration on the web page Table...
  • Page 8 Safety Instruction 3.1 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device.  Please use the external power supply that is included in the package. Other power supply may cause damage to the device and affect the behavior or induce noise.
  • Page 9 3.3 FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference. (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 10 Stil, the document might not be up to date with the newly release software, so please kindly download updated user manual from Fanvil website , or contact with Fanvil support if you have any question using W611W.

  • Page 11: Desktop Installation

    Desktop Installation 5.1 Use POE or external Power Adapter W712 supports two power supply modes, power supply from external power adapter or over Ethernet (POE) complied switch. POE power supply saves the space and cost of providing the device additional power outlet. With a POE switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
  • Page 12 Introduction to the User 6.1 Interface description Picture 1 - Interface display Table 2 - Interface Description Number Name Description External antenna interface Transmit and receive signals Grounding screw interface Grounding protection device to prevent leakage 12V/1.5A input, pay attention to internal positive and Power interface external negative USB interface...
  • Page 13 product (12V/2A) 2. Product inspection After the power is turned on, check whether the product runs normally by observing the status of all indicators on the front panel. Please refer to "Basic Functional Operation". 3. Accessories installation When this device is not enabled, first of all, it is necessary to install the supporting narrow belt antennas, power adapter, and connected to WAN network cable.

  • Page 14: Device Ip Address

    Picture 4 - Install power adapter Device IP address 6.2.2 Open the web page and enter http://download.fanvil.com/tool/iDoordeviceNetworkScanner.exe to download and install the IP scanning tool. Open the IP scanning tool, click the refresh button, search for the device and find the corresponding IP address.
  • Page 15 Picture 6 - WEB Login The username and password should be correct to log in to the web page. The default username and password are "admin". For the specific details of the operation of the web page, please refer to 9 Web Configurations 6.4 SIP Configurations...

  • Page 16: Channel Configuration

    Picture 7 - Web SIP registration 6.5 Channel configuration Setting requires configuration channel information to provide intercom services. If you want to talk to the intercom, set the transmitting and receiving frequency to the same as the intercom. Click Edit to edit the unique parameters of the digital channel/analog channel.
  • Page 17 Picture 8 - Channel configuration Picture 9 - Digital channel parameters...

  • Page 18: Call Configuration

    Picture 10 - Analog channel parameters 6.6 Call configuration If you want to use the intercom to call the phone directly for calling, you need to configure the number of intercom. Configure SIP number or multicast. Picture 11 - Channel configuration...

  • Page 19: Maintenance Instruction

    6.7 Maintenance instruction To ensure stable operation of the device, it is recommended to perform a scheduled restart of the device as follows: 1. Enter Phone Settings Time Plan 2. Select the type as scheduled restart, the recurrence period as monthly, and select a certain day and effective time to add.

  • Page 20: Basic Function

    Basic Function 7.1 Forward the call side call to the intercom side When there is a phone call, the device is automatically answered by default and does not need to configure the user. When the user is configured on the webpage, the channel related parameters are consistent with the intercom.
  • Page 21 Picture 14 - Web setting transfer number 7.3 Tone When the user uses the phone side to initiate a call actively, a beep can be heard when connecting the gateway to indicate that it is connected, and the user can start talking When the user continues to establish a call on the phone side, when the radios connects or releases PTT, it will send a beep to the phone end to indicate that the radios end has started or ended the call...
  • Page 22 Picture 15 - Setting voice prompt...
  • Page 23 Advance Function 8.1 Record After inserting a U disk or TF card, the device supports recording operations during call. At the same time, the web page displays the available capacity and the total capacity of the U disk or TF card. You must first start the recording on the phone web [Application] >>...
  • Page 24 Picture 17 - Multicast Settings Page Table 3 - MCAST Parameters on Web Parameters Description Name Listened multicast server name Host:port Listened multicast server’s multicast IP address and port. Multicast:  Go to web page of [Intercom Settings] >> [Transfer Number] Set the programming address ...
  • Page 25 When B or C initiates a call, the SIP number registered by device set A is the calling number. To set a SIP hotspot, register at least one SIP account. Picture 18 - Register SIP account Table 4 - SIP hotspot Parameters Parameters Description If your device is set to “SIP hotspot server”, Device Table will display as Client...
  • Page 26 Picture 19 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The device set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot.
  • Page 27  For example, extension 1 dials extension 0.
  • Page 28 Web Configurations 9.1 Web Page Authentication The user can log into the web page of the device to manage the user's device information and operate the device. Users must provide the correct user name and password to log in. 9.2 System >> Information User can get the system information of the device in this page including, ...
  • Page 29 Select the module in the configuration file to clear. SIP: account configuration. AUTOPROVISION: automatically upgrades the configuration TR069:TR069 related configuration  Clear Data Tables Select the local data table to be cleared, all selected by default. Reset device  The device data will be cleared, including configuration and database tables. 9.5 System >>...
  • Page 30 message after Update Interval. Upgrade Server Address1 Set available upgrade server address. Upgrade Server Address2 Set back up available upgrade server address. Set Update Interval. Enable Auto Upgrade and configure the Update Update Interval Interval. If the server has a new firmware, the device will prompt for upgrade at the interval.
  • Page 31 Webpage: Login and go to [System] >> [Auto provision]. Picture 22 - Page auto provision Settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the device will be upgraded according to the method obtained first.
  • Page 32 General Configuration File If the common configuration file is encrypted, user should add the encryption Encryption Key key here Download Fail Check If there download is failed, device will retry with the configured times. Times Update Contact Interval device will update the devicebook with the configured interval time. If it is 0, the feature is disabled.
  • Page 33 Provision Mode. 1. Disabled. Update Mode 2. Update after reboot. 3. Update after interval. TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character)

  • Page 34: Network Settings

    9.8 System >> Reboot device This page can restart the device. Picture 24 - Reboot Phone 9.9 Network >> Basic This page allows users to configure network connection types and parameters. Network Settings 9.9.1  IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. Users can set it on the webpage [Network] >>...
  • Page 35 Picture 25 - Network mode Settings IPv4  In IPv4 mode, there are 3 connection mode options: DHCP, PPPoE and Static IP. Picture 26 - DHCP network mode When using DHCP mode, device will get the IP address from DHCP server (router). ...
  • Page 36  Password: PPPoE password. Picture 28 - Static IP network mode When using Static IP mode, user must configure the IP address manually.  IP Address: device IP address.  Mask: sub mask of your LAN.  Gateway: The gateway IP address. device could access the other network via it. Primary DNS: Primary DNS address.
  • Page 37 Picture 29 - IPv6 Static IP network mode 9.9.2 Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server.
  • Page 38 9.10 Network >> Wi-Fi Settings The default network priority is Ethernet The current device supports coexistence of wifi and Ethernet, and users can log in to the web page with any network address for configuration For example, WiFi access IP is 172.16.3.138 and Ethernet access IP is 172.16.7.116 Page login 172.16.7.116, 172.16.3.138 Any network address login page for configuration Picture 30 - Network Priority After inserting WiFi Dongle, this page can open WiFi and add wifi information to view the wireless network list...
  • Page 39 9.11 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 32 - Service Port Settings Table 7 - Service port Parameter Description Reboot to take effect after settings. Optionally, the web page login is Web Server Type HTTP/HTTPS.
  • Page 40 Parameters Description Register Settings Display the current line status at page loading. To get the up to date line Line Status status, user has to refresh the page manually. Activate Whether the service of the line is activated Username Enter the username of the service account. Authentication User Enter the authentication user of the service account Display Name...
  • Page 41 Enable Strict Proxy the server, it will use the source IP address, not the address in via field. Use Quote in Display Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Name Enable GRUU Support Globally Routable User-Agent URI (GRUU)
  • Page 42 Caller ID Header Set the Caller ID Header Enable Feature Sync Feature Sync with server Enable SCA Enable/Disable SCA (Shared Call Appearance ) Server Expire Set the timeout to use the server. TLS Version Choose TLS Version. Enable Click To Talk With the use of special server, click to call out directly after enabling.
  • Page 43 transmission. 9.16 Line >> RTCP-XR RTCP-XR mode is based on RFC3611 (RTP Control Extended Report), which can measure and evaluate network packet loss, delay and voice quality by sending RTCP-XR packets. Table 10 - VQ RTCP-XR Settings Parameters Description VQ RTCP-XR Settings VQ RTCP-XR Session Report VQ report on whether session mode is enabled or not.
  • Page 44 automatically after Auto Hand down time at hands-free mode, and play dial tone Auto Onhook time at handset mode If enabled, user can assign default SIP line for dialing out rather than Enable Default Line SIP1. Enable Auto Switch Line Enable device to select an available SIP line as default automatically Default Ext Line Select the default line to use for outgoing calls...
  • Page 45 G.723.1 Bit Rate 5.3kb/s or 6.3kb/s is available. DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. AMR Payload Type Set AMR load type, range 96~127. Opus playload type Set Opus load type, range 96~127. ILBC Payload Type Set the ILBC Payload Type, the value must be 96~127.
  • Page 46 Primary Time Server Set primary time server address Set secondary time server address, when primary server is not Secondary Time Server reachable, the device will try to connect to secondary time server to get time synchronization. Time Zone Select the time zone Resync Period Time of re-synchronization with time server 12-Hour Clock...
  • Page 47 Picture 33 - Time Plan (1) Table 15 - Time Plan configure Value Description Time plan Type 1 Timed reboot Type Action performed at a time 2 Timed upgrade point/time period 3 Timed forward 4 Timed config Repetition 0 No repetition repeat type periodRepetition period 1 Daily...
  • Page 48 Picture 34 - Time Plan (2) Forwarding Number: Configure the forwarding number to forward to the number within the set time period. Line: Forward the specified line, when the line is set to a certain line, it will only take effect for this line. 1.
  • Page 49 Picture 35 - Time Plan (3) Repeat Period Select Weekly 9.22.2 Day of the week selection box, check it to take effect. The final effective time is the combination of the day of the week and the set time. Picture 36 - Time Plan (4) Time Plan List 9.22.3 All configurations submitted after the configuration is submitted are displayed in a list, and the order is...
  • Page 50 Click Delete to delete the checked configuration in the configuration list, and it will become invalid after deletion. Picture 38 - Time Plan (6) 9.23 Intercom Settings>> Channel Settings Users can configure an analog channel or digital channel for the gateway through this page. ...
  • Page 51 short power use power consumption than low power than low power  Recv/Send Sub Tone: You can set the receiving and sending Asian sounds as CTCSS/CDCSS. Channel Spacingl: Broadband (25kHz) or narrowband (12.5kHz) can be selected  9.24 Intercom Settings>> Call and VAD detection function Users can set some parameters on this page, including VAD -related parameters.
  • Page 52 main call number, the call number is called, and the time or length of time can be sorted. You can also screen the call records through the call record type (the SIP side actively call or intercom). Users can also add the SIP number in the call record to the blocked List. 9.27 Application >>...
  • Page 53 of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect. Enable web page filtering: configure enable/disable web page access filtering; Click the "apply" button to take effect. Note: if the device you are accessing is in the same network segment as the device, please do not configure the filter segment of the web page to be outside your own network segment, otherwise you will not be able to log in the web page.
  • Page 54 Picture 42 - Device certificate setting 9.31 Security >> Firewall Picture 43 - Network firewall Settings The user can set whether to enable the input through this page, output firewall and set the firewall input and output rules. Using these Settings can prevent some malicious network access, or restrict internal users...
  • Page 55 access to some resources of the external network, which can improve security. Firewall rule set is a simple firewall module. This feature supports two types of rules: input rules and output rules. Each rule is assigned an ordinal number, allowing up to 10 for each rule. Considering the complexity of firewall Settings, the following is an example to illustrate: Table 17 - Network Firewall Parameter...
  • Page 56 Picture 45 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 9.32 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem.

  • Page 57: Troubleshooting

    When the device is not in normal use, the user can try the following methods to restore normal operation of the device or collect relevant information and send a problem report to Fanvil technical support mailbox. 10.1 Get Device System Information Users can obtain information through the [System] >>...

  • Page 58: Common Trouble Cases

    10.5 Get Log Information Log information is helpful when encountering abnormal problems. In order to obtain the log information of the device, the user can log on to the device web page, open the web page [device log], click the "start" button, follow the steps of the problem until the problem appears, and then click the "end"...
  • Page 59 configuration again. If all configurations are correct, contact your service provider for support, or follow the instructions in "12.4 Network Data Capture" to obtain a registered network packet and send it to the Support Email to help analyze the issue.

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