Troubleshooting - Shell SEV-32-01 Manual

TROUBLESHOOTING

Problem
The product does not switch on
The product does not charge
Current button indicator is not
illuminated
Display never shows
"CONNECT", "CHARGING" or
error icons
Display never shows
"CONNECT" when the product is
connected to the vehicle
Solution
Check if the product is properly connected to the outlet.
• Ensure the vehicle is turned off.
• Check if the product is properly connected to the
vehicle and the outlet.
• Cycle utility power to the product by moving the
circuit breaker switch to the "OFF" position and then
back to the "ON" position.
• If the problem persists, call for service.
• Cycle utility power to the product by moving the
circuit breaker switch to the "OFF" position and then
back to the "ON" position.
• If the problem persists, call for service.
• Disconnect the product's plug from the vehicle
receptacle and then connect again. Ensure that the
plug engages completely.
• Inspect the product's output cable and connector
terminals for damage. If damaged, discontinue
use immediately and call for service to have the
damaged equipment replaced.
• Inspect the product for damage. If damaged,
discontinue use immediately and report the problem
to your nearest dealership.
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