Makerbot Support - MakerBot Replicator 2X Troubleshooting And Maintenance

MAKERWARE ERROR MESSAGES
UPLOADING FIRMWARE
The following error messages could appear when you try to update the firmware on your
MakerBot Replicator 2X:
Error Message
Firmware upload requires an internet
connection.
Upload Failure.

MAKERBOT SUPPORT

HOW TO USE MAKERBOT SUPPORT
At MakerBot, we take pride in offering expert,
responsive, friendly customer support to all
of our customers around the world. When
you email or call us, there are a few things
you can do ahead of time to help us help you.
Have your serial number ready.
We use your serial number to look up your
order and get more complete information
on your MakerBot Replicator 2X. The serial
number is located on the underside of the
MakerBot Replicator 2X.
20
CONTINUED
Description
This message appears when a user selects
the menu entry MakerBots > Upload
Firmware and the computer running
MakerWare is not connected to the internet.
This message appears when a user
attempts to upload firmware while the
MakerBot Replicator 2X is printing.
If you are contacting us via email, be as
thorough as possible.
To get the most helpful support response,
provide as much information as possible
about your issue in your initial email. The more
information we have, the more accurately we
can identify your issue. Additional emails will
reach us, but might push your support request
down in the queue.
Send a photo.
Many issues are easier to diagnose with
photographs. These kinds of issues include:
• Situations where something is physically
damaged or out of place.
• Print quality issues.
• Situations where you believe you
understand the issue, but don't know the
names of the components involved.