MakerBot Replicator 2X Troubleshooting And Maintenance
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MakerBot Replicator 2X Troubleshooting And Maintenance

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  • Page 1 ® TROUBLESHOOTING AND MAINTENANCE...

  • Page 3: Table Of Contents

    TABLE OF CONTENTS TROUBLESHOOTING Objects Do Not Stick to the Build Plate Objects are Difficult to Remove from the Build Plate Extrusion Stops Replicator 2X Shakes Filament Not Loading Filament Stuck Disassembling an Extruder LCD Error Messages Misaligned Nozzles MakerBot MakerWare Error Messages MakerBot Support Dos and Don’ts...

  • Page 4: Troubleshooting

    Troubleshooting...

  • Page 5: Objects Do Not Stick To The Build Plate

    INTRODUCTION This Troubleshooting and Maintenance Guide is designed as a companion to your MakerBot Replicator 2X User Guide. In the first section you will find troubleshooting solutions to common problems you may come across when using your Makerbot Replicator 2X. In the second section we explain several methods for keeping your MakerBot Replicator 2X well maintained.

  • Page 6: Extrusion Stops

    • Is the nozzle clogged? Go to the LCD menu on your MakerBot Replicator 2X and navigate to Utilities > Change Filament > Load right or Load left. Run the Load script.

  • Page 7: Replicator 2X Shakes

    PRINTING ISSUES CONTINUED REPLICATOR 2X SHAKES Replicator MakerBot 2X and navigate to Your Replicator 2X will shake during printing Info and Settings > General Settings > if you print at high speeds with acceleration Accelerate. You can turn acceleration off and turned off.

  • Page 8: Filament Not Loading

    PRINTING ISSUES CONTINUED FILAMENT NOT LOADING If you are having problems loading filament into one of the extruders, perform the following steps: 1. Go to the LCD panel and select Utilities > Filament Options > Unload. This option heats the extruders. 2.

  • Page 9: Filament Stuck

    PRINTING ISSUES CONTINUED FILAMENT STUCK 4. Try pulling the filament out of the Filament can swell inside the extruder and extruder again. get stuck. If you cannot unload filament from one of the extruders, do the following: If you are unable to unload filament because it has broken off inside the extruder, you 1.

  • Page 10: Disassembling An Extruder

    6. The extruder is now broken down into its main assemblies. [Fig 1.3] To remove any filament stuck in the thermal barrier tube, turn on the Replicator 2X, run the Unload script to heat the extruder and use a pair of pliers to pull the filament free.

  • Page 11: Lcd Error Messages

    If your MakerBot Replicator 2X encounters problems during operation, the LCD menu will display an error message. The following table describes each possible error message. NOTE: If you see an error message in an unexpected context, please contact MakerBot Support by emailing support@makerbot.com.
  • Page 12 MakerBot Replicator 2X. Your MakerBot Replicator 2X cannot read SD cards larger than 2GB. Try a smaller card. Your MakerBot Replicator 2X ran into a one- time problem while reading the SD card. The problem should not reoccur.
  • Page 13 These are the messages you could receive if your SD card is not formatted correctly or if there is something wrong with the card. Your MakerBot Replicator 2X can read SD cards: • formatted for FAT16 SDSC card • no larger than 2GB.

  • Page 14: Misaligned Nozzles

    LCD menu and navigate to Utilities > Calibrate Nozzles. Fig. 1.4 3. The MakerBot Replicator 2X will heat the build plate and extruders and then print a test print for aligning the nozzles. First, one extruder prints a series of...
  • Page 15 M button to select a line the number. This is the best line for the Y axis. number. The MakerBot Replicator 2X will store this information about the locations of 6. Look at the set of lines to the right (the...

  • Page 16: Makerbot Makerware Error Messages

    MAKERBOT MAKERWARE ERROR MESSAGES MakerWare displays error messages to help you avoid potential problems and diagnose existing problems. INSTALLATION The following error message could appear during installation of MakerBot MakerWare: Error Message Description The installation failed. This message appears when installation is not successful.
  • Page 17 This error message appears when: See MakerWare log for more information. • A print is cancelled before completion. • The MakerBot Replicator 2X is disconnected from the computer where MakerWare is running during a print via USB. Check the USB connection between the MakerBot Replicator 2X and the computer.
  • Page 18 MAKERBOT MAKERWARE ERROR MESSAGES CONTINUED OPENING A FILE The following messages could appear when you add an object to the plate: Error Message Description The file could not be loaded. It may be an This message appears when you load a file unsupported file format.
  • Page 19 The following error messages could appear when you select the MakerBots > Onboard Preferences menu entry: Error Message Description Error displaying onboard preferences. This message appears when you attempt to view your Replicator 2X Onboard menu while your bot is printing. TROUBLESHOOTING...

  • Page 20: Makerbot Support

    MAKERBOT SUPPORT HOW TO USE MAKERBOT SUPPORT If you are contacting us via email, be as At MakerBot, we take pride in offering expert, thorough as possible. responsive, friendly customer support to all To get the most helpful support response, of our customers around the world.

  • Page 21: Dos And Don'ts

    Hitting likely to hurt you as it is to help. them with tools or gripping them • Don’t turn your MakerBot Replicator 2X with pliers might break off parts of off immediately after finishing a print.

  • Page 22: Tools You May Find Useful

    USEFUL TOOLS Sandpaper and files. Files are good for Your MakerBot Replicator 2X package includes everything you need to start printing, removing small imperfections in a print, or but here are a few other things that might removing traces of support structures, and come in handy as you begin to experiment.

  • Page 23: Diagnosing Print Quality Issues

    This is why the MakerBot Replicator 2X is fully enclosed. The enclosure keeps the heat from the extruders within the build area and keeps prints at a more constant temperature.
  • Page 24 MakerBot Replicator 2X and it to. Sometimes 1.75 mm plastic filament is change the second “feedDiameter” setting if actually closer to 1.65 mm or 1.85 mm.
  • Page 25 “feedstockMultiplier” setting reaches a value of 1.0 without the problem being resolved, you might have a different issue. Please contact MakerBot Support. If you are underextruding [Fig. 1.7], decrease the “feedstockMultiplier” setting by 0.05, save the config file, and Export your file again.
  • Page 26 To print quickly but avoid rippling, reduce your print speed only on outer shells. To do this, you must create a custom profile. Instructions on creating custom profiles are available at makerbot.com/support/ makerware/documentation/slicer. File Name: light house Fig. 1.8 Design by: tc_fea...
  • Page 27 X-axis motor. If so, the cable will need motor shaft. to be replaced. Get in touch with support@ makerbot.com for more information. 3. Use the 1.5 mm hex wrench from the accessory box to tighten the set screw against the motor shaft.

  • Page 28: Maintenance

    Maintenance...

  • Page 29: Leveling The Build Plate

    LEVELING THE BUILD PLATE LEVELING THE BUILD PLATE One of the best things you can do to keep your MakerBot Replicator 2X in top shape is to level your build plate frequently. It never hurts to re-level, but forgetting to do so can hurt your success rate.
  • Page 30 LEVELING BUILD PLATE CONTINUED You should level your build plate regularly, • If you’re having trouble leveling your build especially if you notice that your extruder plate, make sure your nozzles are clean. nozzle is scratching the build plate, or that Small amounts of plastic stuck to the nozzles the first layer of an object doesn’t adhere to can make it feel like the nozzle is closer to the...

  • Page 31: Replacing Kapton Tape

    Fig. 2.3 2. Locate the extra sheets of Kapton tape that were included with your MakerBot Replicator 2X. [Fig. 2.2] If you have used all of the included sheets of Kapton tape, rolls of Kapton tape are available at http://store.makerbot.com/.

  • Page 32: Lubricating The Z-Axis Rod And Idler Pulley

    To lubricate the threaded rod and the idler pulley: 1. Find the tube of PTFE-based grease included in the package with your the MakerBot Replicator 2X. If you have used up this tube of grease, PTFE-based grease is available from many online retailers.
  • Page 33 LUBRICATING Z-AXIS ROD AND IDLER PULLEY CONTINUED 4. Grasp both sides of the build platform and move it to the top of the MakerBot Replicator 2X. 5. Use a clean, lint-free rag [or your finger] to spread the PTFE-based grease onto the bottom section of the threaded rod.

  • Page 34: Realigning The Gantry

    To determine whether your gantry is aligned correctly, push the extruders all the way to the front of the MakerBot Replicator 2X. Hold the right side of the gantry against the front of the MakerBot Replicator 2X. Then try pushing the left side forwards.

  • Page 35: Tightening The X- And Y-Axis Pulleys

    TIGHTENING THE X-AXIS PULLEY AND THE Y-AXIS PULLEY Loose X and Y-axis pulleys in your MakerBot Replicator 2X can result in belts slipping during printing. If you notice shifts on the X or Y-axis during a print, it might be time to tighten your pulleys. To do this: 1.

  • Page 36: Filament Care

    ABS plastic to For more details on ABS plastic filament, absorb moisture and swell. To reduce the see the chapter on filament in the MakerBot absorption of moisture, keep the filament in Replicator 2X User Manual.
  • Page 37 If you ever need help resolving an issue with your MakerBot Replicator 2X, send an email to the address above to open a ticket with the MakerBot Support Team. To help us understand your problem from the start, it is very helpful to include pictures or a video as attachments on your email.
  • Page 38 WARRANTY, RETURNS, AND REPLACEMENT POLICY MakerBot products do not carry a long-term warranty. Returns are possible only on unaffected items, within 14 days of receipt. After such time, all sales are considered final. “Unaffected” means a device has never been assembled, powered up, programmed, or otherwise changed.
  • Page 39 NOTES TERMS OF SERVICE...
  • Page 40 MakerBot One MetroTech Center, 21st Floor, Brooklyn, NY support@makerbot.com makerbot.com...

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