Table of Contents
Advertisement
4.2
Covering Extension
The caller goes to the covering extension in 3 ways:
•
One way is via the Automated Attendant Service when the Incomplete Call Handling
Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call
Handling Status).
•
The second way is during a Personal Greeting announcement—if the caller presses
[0] while a Personal Greeting is being played, she is sent to the covering extension
or to an operator (if the covering extension is not specified).
•
The third way is while recording a message—if the caller presses [0] while leaving a
message, she is sent to the covering extension or to an operator (if the covering
extension is not specified).
•
To activate this feature, your System Administrator must assign a Covering Extension
to your mailbox.
Log into your mailbox.
WHEN YOU REASSIGN
THE COVERING EXTENSION
Press 1
to change.
•
The caller will not know to press [0] for transfer to your covering extension. Therefore,
the caller must be instructed. For example, you might record the Busy Greeting in this
way: "Hi, this is Cindy. Sorry, but I am busy with another call right now. If you press [0]
now, you will be transferred to my secretary. Otherwise, please leave a message after
you hear the tone".
Subscriber's
4
Main Menu
Press 4.
Extension No.
1
Enter the new
extension number.
Extension No.
2
Press 2.
Enter the extension
number.
2
Press 2
On-hook.
to accept.
4.2 Covering Extension
or
Subscriber's Guide
33
Advertisement
Table of Contents
