Table of Contents
Advertisement
Quick Links
Advertisement
Table of Contents
Related Manuals for Panasonic KX-TVP120C
Summary of Contents for Panasonic KX-TVP120C
- Page 1 Voice Processing System Subscriber's Guide KX-TVP120C KX-TVP220C KX-TVP320C Model Thank you for purchasing the Panasonic KX-TVP120C/KX-TVP220C/KX-TVP320C Voice Processing System. Please read this manual carefully before using this product and save this manual for future use.
- Page 2 Thank you for purchasing the Panasonic KX-TVP120/ KX-TVP220/KX-TVP320 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
- Page 3 VPS can let her know that there are no new messages without answering her call. (See 4.18 Setting Telephone Numbers for Toll Saver.) Getting Started Numbers to Know You must have the following information before you begin: • The extension number(s) of the VPS. •...
- Page 4 Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customizing your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features for your mailbox.
-
Page 5: Table Of Contents
Table of Contents Mailbox Setup .................. 7 Logging in to Your Mailbox..................8 Subscriber Tutorial ....................9 Changing and Erasing Personal Greetings ............11 Changing and Clearing Your Password...............12 Changing and Erasing Your Name ...............13 Service Access Commands ..................14 Receiving Messages ..............15 Receiving Messages ....................16 Replying to Messages ...................17 Message Transfer....................19... - Page 6 Subscriber’s Guide...
-
Page 7: Mailbox Setup
Section 1 Mailbox Setup Subscriber’s Guide... -
Page 8: Logging In To Your Mailbox
1.1 Logging in to Your Mailbox Logging in to Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) IF YOU HAVE SET YOUR PASSWORD... -
Page 9: Subscriber Tutorial
Log into your Enter the default password mailbox. and press #. Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service. In this service, you can set your password, record your name and record your Personal Greetings before you use this system... - Page 10 1.2 Subscriber Tutorial RECORD OWNER’S NAME Please record your name. It is used in the following way... Press 2 Listen to the Help message State the name to accept. to record Owner’s Name. at the tone. RECORD GREETINGS (NO ANSWER/BUSY SIGNAL/AFTER HOURS) When any caller leaves a message for your mailbox, your Personal Greeting is...
-
Page 11: Changing And Erasing Personal Greetings
1.3 Changing and Erasing Personal Greetings Changing and Erasing Personal Greetings After reaching your mailbox, callers will hear your Personal Greeting message(s). You can record 3 kinds of Personal Greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. The VPS plays the appropriate message for each call. Personal Greeting messages for Voice Mail Service are always followed by a tone and a chance to leave a message. -
Page 12: Changing And Clearing Your Password
1.4 Changing and Clearing Your Password Changing and Clearing Your Password The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorized access. A password should be no longer than 10 digits (using the keys 0-9). -
Page 13: Changing And Erasing Your Name
1.5 Changing and Erasing Your Name Changing and Erasing Your Name The recording of your name informs callers that they have reached the correct mailbox (for example, when transferring a message to a subscriber, they will hear the subscriber’s name). In addition, if a caller does not know the mailbox number, she may specify the mailbox by entering the first 3 or 4 letters of the owner’s name. -
Page 14: Service Access Commands
1.6 Service Access Commands Service Access Commands Before routinely using the VPS, you should familiarize yourself with the Service Access Commands shown in the Appendix. The most important ones are the following: #2 — pressing this during system prompts activates Custom Service. It prompts you to access up to 100 Custom Service menus. -
Page 15: Receiving Messages
Section 2 Receiving Messages Subscriber’s Guide... -
Page 16: Receiving Messages
2.1 Receiving Messages Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. To repeat the message Subscriber’s Main Menu To replay the previous message Log into your Press 1. -
Page 17: Replying To Messages
(Caller ID Callback). The Caller ID Callback feature is available only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary) and the System Manager has enabled this feature. - Page 18 2.2 Replying to Messages • If paused, the recording must be restarted within 20 s or the VPS will stop recording automatically. • You will not hear " for AM, for PM" when the System Administrator has set the time stamp of User Prompts as "24-h". •...
-
Page 19: Message Transfer
2.3 Message Transfer Message Transfer This function allows you to transfer messages to other mailboxes. • If the message is assigned as private, it cannot be transferred to other mailboxes. OPTION 1: Enter the mailbox Subscriber's by NUMBER. Main Menu OPTION 2: Enter the mailbox Log into your mailbox. -
Page 20: Accessing Your Mailbox From An Outside Telephone
2.4 Accessing Your Mailbox from an Outside Telephone Accessing Your Mailbox from an Outside Telephone Follow this procedure to check your messages remotely. • It may be possible for you to choose another language for Subscriber Service prompts. If you are interested in this option, please contact your System Administrator. -
Page 21: Sending Messages
Section 3 Sending Messages Subscriber’s Guide... -
Page 22: Delivering Messages To Other Subscribers
3.1 Delivering Messages to Other Subscribers Delivering Messages to Other Subscribers Use this feature to send the same message to several other subscribers. OPTION 1: Enter the mailbox by NUMBER Subscriber's Main Menu OPTION 2: Enter the mailbox by NAME Log into your mailbox. - Page 23 3.1 Delivering Messages to Other Subscribers TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS TO SET DELIVERY TIME For example: Delivery Time...
-
Page 24: Checking Mailbox Distribution
3.2 Checking Mailbox Distribution Checking Mailbox Distribution This function allows you to check the status of messages, which you have recorded in your mailbox, for delivery to other mailboxes. • You can check the delivery status of up to 84 message transmissions. IF THE MESSAGE HAS NOT BEEN RECEIVED Subscriber's... -
Page 25: Setting Up An External Message Delivery List
3.3 Setting up an External Message Delivery List Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several outside parties and/or extensions with a single operation. Up to 2 lists can be maintained at the same time, and each list can contain up to 8 members. -
Page 26: Sending External Delivery Messages
3.4 Sending External Delivery Messages Sending External Delivery Messages Use this feature to record and send external delivery messages. • The System Administrator or the System Manager must authorize this feature before it can be used. • Moreover, External Message Delivery has various limits (retry times, message length, max. - Page 27 • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.
-
Page 28: Receiving External Delivery Messages
3.5 Receiving External Delivery Messages Receiving External Delivery Messages Use this feature to receive External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to Enter the Press #. Press On-hook. receive the password that the from the VPS. end the call. -
Page 29: Replying To External Delivery Messages
3.6 Replying to External Delivery Messages Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to receive Enter the password Press #. the message. that the sender assigned. from the VPS. -
Page 30: Checking And Setting External Message Delivery Status
3.7 Checking and Setting External Message Delivery Status Checking and Setting External Message Delivery Status After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only check the delivery status (to, if you wish, cancel delivery or change the delivery time and date) of messages that have not yet been delivered. -
Page 31: Special Features
Section 4 Special Features Subscriber’s Guide... -
Page 32: Call Transfer Status
Press 1. Follow the prompts On-hook. mailbox. according to your needs. • The Intercom Paging feature is available only if you are using a Panasonic KX-TD/ KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). Subscriber’s Guide... -
Page 33: Covering Extension
4.2 Covering Extension Covering Extension The caller goes to the covering extension in 3 ways: • One way is via the Automated Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call Handling Status). -
Page 34: Incomplete Call Handling Status
Follow the prompts according to your needs. Make your selection. On-hook. • The Intercom Paging feature is available only if you are using a Panasonic KX-TD/ KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). Subscriber’s Guide... -
Page 35: Message Reception Mode
4.4 Message Reception Mode Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox. This mode is effective for: (1) Incomplete Call Handling Service (when the subscriber's line is busy, or she cannot take the call, or when she has enabled Call Blocking), and (2) when the transfer destination of calls is set to a Logical Extension. -
Page 36: Personal Group Distribution Lists
4.5 Personal Group Distribution Lists Personal Group Distribution Lists Use the Personal Group Distribution List to send the same message to several mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members. -
Page 37: Deleting Group Distribution Members
4.6 Deleting Group Distribution Members Deleting Group Distribution Members Use this feature to delete group members from a Group Distribution List. You can delete the members individually or altogether. Subscriber’s Group No. Main Menu Log into your Press 5. Press 4. Enter the group Press 3 to delete mailbox. -
Page 38: Deleting Group Distribution List Names
4.7 Deleting Group Distribution List Names Deleting Group Distribution List Names Use this feature to delete a group distribution list name. Subscriber’s Group No. Main Menu Log into your mailbox. Press 5. Press 4. Enter the group distribution number (1-4). Press 1 to change Press 3 to erase On-hook. -
Page 39: Message Waiting Notification
4.8 Message Waiting Notification Message Waiting Notification The VPS is able to notify you when a new message has been recorded in your mailbox. There are 3 ways by which the VPS notifies you: (1) Message Waiting Lamp on your proprietary telephone, (2) a call to another telephone (e.g., your mobile phone), or (3) your beeper. - Page 40 • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# Please contact your System Administrator for more explanation.
-
Page 41: Interview Mailbox
4.9 Interview Mailbox Interview Mailbox An Interview Mailbox plays prerecorded questions to callers and records their answers. You can record up to 10 questions and set the answer lengths from 4 s to 32 s. The answers are recorded and stored, in order, in your mailbox. You must set the answer length and record the questions. -
Page 42: Recording Personal Greetings For Caller Id
Caller ID numbers. To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). •... -
Page 43: Assigning Caller Id Numbers For Personal Greeting For Caller Id
4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID Use this feature to assign Caller ID numbers for prerecorded Personal Greetings. Each greeting supports up to 8 Caller ID numbers. •... - Page 44 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID TO ADD OR DELETE To add To delete Caller ID Greeting No. To review Enter a Caller ID Press 2 to accept. Press the desired button. Greeting number (1-4). TO ADD TO DELETE To delete all...
-
Page 45: Personal Caller Name Announcement
(Caller ID Screening), and (3) the VPS pages you by intercom (Intercom Paging). • This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). •... - Page 46 4.12 Personal Caller Name Announcement TO CHANGE TO CHANGE CALLER ID NUMBER To change Caller ID number To change Caller Name Caller ID No. To accept Enter a Caller ID number Press 2 Make your selection. up to 20 digits and wait. to change.
-
Page 47: Live Call Screening
• This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary), and if the System Administrator has provided your extension with this feature. -
Page 48: Recording A Two-Way Conversation
Normally, conversation recording time is limited. However, there is an "Unlimited Message Length" option. Call your System Administrator for assistance. • This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). •... -
Page 49: Setting Telephone Numbers For Call Forwarding To Co
Remote Call Forwarding to a CO line (see 4.16 Remote Call Forwarding Set). • This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). •... -
Page 50: Remote Call Forwarding Set
No Answer Calls, Forward to a CO Line, and Cancel Forwarding. • This feature is available to you only if you are using a Panasonic KX-TD/KX-TDA series telephone system with DPT Integration (see "DPT Integration" in the Glossary). To forward all calls Subscriber’s... - Page 51 4.16 Remote Call Forwarding Set • Your System Administrator or System Manager must authorize this feature before it can be used. • You must program Telephone number 1 and/or Telephone number 2 beforehand in Mailbox Management (See 4.15 Setting Telephone Numbers for Call Forwarding to CO);...
-
Page 52: Setting Telephone Numbers For Call Transfer To Co
• Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation. -
Page 53: Setting Telephone Numbers For Toll Saver
4.18 Setting Telephone Numbers for Toll Saver 4.18 Setting Telephone Numbers for Toll Saver This feature allows you to assign up to 2 Caller ID numbers and a DID number for Toll Saver (see "Toll Saver" in the Glossary). When you check your mailbox from the assigned Caller ID numbers or by dialing the assigned DID number, the VPS notifies you whether or not there is a new message in your mailbox by changing the delayed answer time. -
Page 54: Setting Personal Custom Service
4.19 Setting Personal Custom Service 4.19 Setting Personal Custom Service This feature allows you to set the following Custom Services in your Personal Greeting (Personal Custom Service): • Transfer to Mailbox • Transfer to Extension • Transfer to Outside • Custom Service (1 to 100) •... - Page 55 • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.
- Page 56 4.19 Setting Personal Custom Service Subscriber’s Guide...
-
Page 57: A Appendix
Appendix A Appendix Subscriber’s Guide... -
Page 58: A1 Quick Reference
A1 Quick Reference Quick Reference Subscriber’s Guide... -
Page 59: Glossary
Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD500, the KX-TD816, the KX-TD1232, the KX-TD308 or the KX-TDA series. This information includes, among other things, extension number assignments for each VPS port. - Page 60 Caller ID Callback Enables a subscriber to call back a message sender with the Caller ID number attached to the message. Caller ID Call Routing (Available with DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the specified extension, mailbox (including System Group Distribution List) or Custom Service.
- Page 61 Delayed Ringing There are 2 kinds of delayed ringing applications: (1) The VPS is used as the no-answer destination for the Intercept Routing feature of your PBX. (2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS ports. To give the telephone users a chance to answer calls, the VPS lines should be programmed for delayed ringing.
- Page 62 Envelope Information Position Specifies the position of Envelope Information—the name of the person who recorded/ transferred a message, or Caller ID Number information. Before: The VPS announces Envelope Information before playing the recorded/transferred message. After: The VPS announces Envelope Information after playing the recorded message. None: The VPS does not announce Envelope Information.
- Page 63 Immediate Reply Allows the message receiver to reply to a message without specifying the extension number or the mailbox number of the sender. Inband Signaling The Follow-On ID (or Called Party ID) that integrates the VPS and the PBX. Uses intercom paths to light message wait light.
- Page 64 Live Call Screening (Available with DPT Integration only.) The proprietary telephone works like an answering machine. The subscriber can hear the caller through the speakerphone or the handset while the message is being recorded. LOAD One of the utility commands that is used to load new or saved data to the VPS from a personal computer.
- Page 65 Message Retrieval Order The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First In First Out (FIFO). Message Transfer Allows a subscriber to reroute a message to another mailbox unless the message was marked "private". Additional comments can be added to this message. Message Waiting Lamp Light on proprietary telephones that lights when there are messages in the mailbox.
- Page 66 Password A combination of numbers selected by the subscriber to protect access to her mailbox. If forgotten, the System Administrator or System Manager can clear it so that the subscriber can select a new password. Personal Custom Service Allows a subscriber to set the following Custom Services in her Personal Greeting (Personal Custom Service): (1) Transfer to Mailbox (2) Transfer to Extension...
- Page 67 Prompt Prerecorded VPS sentences that guide subscribers and non-subscribers through specific VPS functions. The VPS supports 3 prompts: (1) System prompts (prerecorded at the factory in English), (2) User 1 prompts*, and (3) User 2 prompts*. Prompts are numbered; the Message Manager can turn off and on the prompts individually. * freely recorded by the Message Manager Remote Call Forwarding Set (Available with DPT Integration only.) A subscriber and the Message Manager can program her...
- Page 68 Service Mode The System Administrator or the System Manager can change the call handling method programmed for each Time Group 1-8. Station (Personal) Programming Programming via the proprietary telephone. Subscriber A person who has an assigned mailbox. Subscriber Tutorial When a subscriber accesses her mailbox for the first time, she will be guided to set up these items simply by following Help messages: (1) Password (2) Owner’s Name...
- Page 69 System Report The System Administrator or System Manager can generate 8 System Reports to monitor the VPS operating status as required. System Security By default, the System/Message Managers cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password for access. The System/Message Managers always need to enter this password to access the VPS.
- Page 70 A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVP120, KX-TVP220, and KX-TVP320). Subscriber’s Guide...
- Page 71 Subscriber’s Guide...
- Page 72 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of PCC and its licensee.