Factory Default Reset; Diagnostic Report - Shure DDS 5900 User Manual

Factory Default Reset

From the Hardware
This will erase all participant, system and IP settings.
a) Go to the front panel of the CCU.
b) Scroll the main menu to Restore factory def.. Press the center button to enter menu.
c) Press the center button to select OK and confirm the reset.
d) Wait for the system to reboot. The computer will lose connection to the browser interface during this time.
From the Browser Interface
This will erase all participant and system settings.
e) Open the CCU browser interface
f) Go to System > Factory Defaults
g) Select the Reset button to reset the system.
h) Wait for the system to reboot. The computer will lose connection to the browser interface during this time.

Diagnostic Report

To assist in troubleshooting, a system-wide report is available from the moment the CCU powers on.
1. Go to >
Diagnostics Report
2. Select Generate to view the report in a new window.
3. Save the file as an HTML document and mail it to the Shure support group to diagnose the issue.
Generated System Report
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Troubleshooting