Datamax E-Class Mark III Operator's Manual page 43
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Also See for E-Class Mark III:
- Programmer's manual (330 pages) ,
- Operator's manual (58 pages) ,
- Quick start manual (7 pages)
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Occasionally, sit uat ions arise t hat require t roubleshoot ing. Possible problem sit uat ions and pot ent ial solut ions
are list ed below. Cont act a qualified t echnician for problem s t hat persist or problem s not covered in t his
sect ion.
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The following sect ion list s t he sym pt om s and t he associat ed page num bers of t he t opics covered. While not
every sit uat ion is addressed, you m ay find som e t ips helpful. Aft er a correct ion act ion is t aken press t he FEED
But t on t o clear t he alarm .
Un a cce pt a ble pr in t qu a lit y:
Dirt y print head: Clean t he print head ( see Sect ion 4.2) .
The t em perat ure set t ing m ay be incorrect for t he m edia being used: Use t he soft ware program or
DPL com m ands adj ust t he Heat Set t ing and Print Speed.
A m ism at ched incorrect ribbon/ m edia com binat ion is being used: Check t he t ypes being used.
Fault y print head: Replace it ( see Sect ion 4.5) or call for service.
Th e pr in t e r doe s n ot pr in t or pr in t s se ve r a l la be ls a t on ce :
The labels are incorrect ly loaded: See t he loading inst ruct ions on t he inside cover of t he print er, or
in Sect ion 2.3.
The m edia is not calibrat ed: Calibrat e it ( see Sect ion 3.7) .
The m edia sensor or sensor circuit ry m ay be defect ive: Call for service.
Th e r ibbon doe s n ot a dva n ce ( t h e pa pe r a dva n ce s, bu t r ibbon doe s n ot ) :
The ribbon m ay be inst alled incorrect ly: Ensure t hat t he inked side of t he ribbon faces t he labels.
Wit h m ost ribbons t his can be verified by rubbing paper against t he ribbon; t he ink should sm udge
t he paper. Or, if using label st ock, t he st icky side of a label will pull off t he ink.
A m ism at ched ribbon/ paper com binat ion is result ing in an insufficient am ount of frict ion bet ween
paper and ribbon: Ensure t hat t he correct t ype of ribbon is being used wit h t he m edia.
Ch a pt e r 5 – Tr ou ble sh oot in g
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