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Connecting Over the Internet
There are some challenges with connecting to AvertX IP cameras over WAN (internet)
connections because the camera streams video over RTSP. RTSP is an excellent
protocol for media and is now used on many IP cameras (including AvertX) as the default
streaming option.
RTSP, however, is not suitable for transmission between two locations that are behind
different routers. In this case, the client (for example, the AvertX HVR or NVR server
software) connects to the camera, and then requests a stream. The camera uses that
connection to return a stream, but since the connection originated on the client side and
has now switched to the camera (remote) side, the router does not have any way to
determine where the traffic should be routed, so no video appears at the recorder. There
are three solutions to this.
1.
2.
3.
With proper planning and the correct equipment, RTSP cameras CAN stream over the
WAN to a recording device for minimal additional cost and labor.
Please contact AvertX support if you require any additional information on these topics.
VIEWER SOFTWARE
To access the setup menu, you need to install the viewer software on your PC or recorder.
The viewer software will install automatically the first time you connect to the camera. If
your internet browser doesn't install the viewer software, check the security settings or
ActiveX controls and plug-in settings. If your internet browser asks for permission to install
the ActiveX control, you must allow the ActiveX control to continue the installation.
The first time you connect to a camera, the browser will ask for permission to install the
ActiveX Control necessary to display the camera video. Right-click the information bar and
click Install ActiveX Control to allow the installation.
Note
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Connect modems on both sides directly to the recorder and camera. If there is no
router, no network address translation is needed.
Use routers with VPN support and set up a small VPN. Once this is done, the
traffic will be treated as though it were all on the local network.
(Best solution) – Use routers with connection tracking. This is quite easy;
VOIP also uses RTSP and faces the same challenges. If a router is marketed as
having "VOIP Support", it will have the necessary connection tracking capability
to allow any type of RTSP communication (not just VOIP).
IP camera audio is only available on the Indoor IP mini dome camera. The Talk
button will not be available on the Outdoor version of the camera.
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