Solving Problems; Cannot Read The Authentication Card; Cannot Open Web Config; Cannot Activate Epson Print Admin Serverless - Epson WF-C879R Series Setup And Administration Manual

Setup & Administration Guide

Solving Problems

Cannot Read the Authentication Card

Check the following.
❏ Check if the authentication device is connected to the printer correctly.
Make sure you connect the authentication device to the service port of the printer.
❏ Check that the authentication device and the authentication card are certified.
Contact your dealer for information on supported authentication devices and cards.

Cannot Open Web Config

Check the following.
❏ Check that the IP address entered for the printer is correct.
You can check the IP address from the control panel, by running a network diagnosis, and from the status sheet.
See the manual supplied with the printer for more details.
❏ Perform network diagnosis to check that the printer is connected to the network.
See the manual supplied with the printer for more details.

Cannot Activate Epson Print Admin Serverless

Make sure you entered the correct license key in Web Config or Epson Device Admin.
The Message that Indicates the License Key Has
Expired Is Displayed
When the message that indicates the license key has expired is displayed during the validity period, check that the
printer's date and time settings are correct.
Ask your dealer for the validity period of the license.

Epson Device Admin Report Has No Content

When there is no content in the report for Usage Per User, Usage Per Department, and Job History in Epson
Device Admin, check the following.
❏ When you set the administrator password to the printer
Check that you set the password by selecting Options > Password manager.
You cannot collect job histories from the printer if the password is not set.
Solving Problems
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