Lightspeed Activate System User Manual page 36

TROUBLESHOOTING
Note: Many problems are directly related to low battery power. Please run through the
"Battery Check" items first. For remaining troubleshooting, use known good, fully-charged
batteries.
PROBLEM: low battery condition.
SOLUTION: check the batteries and ensure proper charging.
• Confirm batteries are properly charged each night. Full charging can take up to 10
hours.
• When placing a component in a charger, ensure the red charging light turns on. The
green charging light will turn on when a full charge is reached.
• Regardless of battery life, the red light will turn on for 20-30 minutes to check status.
When battery is full, the light will turn green at some time after that.
• Fully charged batteries will operate properly throughout a full school day for a period
of at least 1-2 years. If the batteries are older, they may need to be replaced.
PROBLEM: No audio from a Pod when selected.
SOLUTION: follow these steps to isolate and eliminate the problem.
• When the Pod # button is selected, ensure it turns orange.
- If it does not turn orange, this indicates the Pod or other component is either not
• Ensure Pod is on and ready for use as indicated by a solid blue power light.
- Power the unit on by pressing the power button on the side of the Pod.
- Try turning the Pod off, then on again and wait up to 30 seconds for it to properly
• Ensure the Pod volume is set to a nominal level. If it is turned all the way down, there
will be no audio.
• Ensure the Flexmike is on and ready for use as indicated by a steady blue status light
(#1 or #2).
- If the microphone status light is blinking, that indicates the Flexmike is not linked
- Ensure there is a corresponding green 1 or 2 ready light on the Access amplifier
- If the microphone status light is red, that indicates the Flexmike is muted. Press
• Ensure the proper teacher microphone is being used.
- If there are 2 microphones with the Activate system, each Flexmike must be paired
- Check microphone status indicator light (1 or 2) is on. Ensure you are using the
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on or not properly registered.
link.
up to the Access amplifier. Ensure the amplifier is plugged in to power.
the mute button in the app or Flexmike to unmute. If using a remote control, press
the mute button on the remote.
together with each teacher's specific mobile device.
correct Teacher 1 or Teacher 2 Flexmike.