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8.4.3. Walk-in Warranty Claims
If a customer wishes to make a Warranty Claim while on the
Vuly premises, they must first submit an online Warranty Claim
at VulyPlay.com/Support – providing all required details.
8.4.4. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion. Any refunds granted to the customer exclude
third-party fees, such as assembly services and credit card
surcharges.
8.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded
are subject to the warranties provided by the companies
that supply them. The customer must contact these external
companies to make a warranty claim; Vuly itself will not
assess claims made against non-Vuly products.
8.5. Australian Consumer Law
Our Goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the Goods repaired
or replaced if the Goods fail to be of acceptable quality and
the failure does not amount to a major failure.
9.0. Missing parts
If a customer believes that a Vuly product does not include
all necessary parts, they must immediately lodge a Missing
Parts Claim at VulyPlay.com/Support.
A customer must not attempt to use a product if any part is
incomplete, as it may be dangerous. Any damage that the
user causes as a result of using incomplete products will
lead to voiding of the warranty.
Vuly trampolines are delivered to Vuly warehouses
prepackaged; we are unable to check the boxes prior to
delivery to ensure that they contain all the required parts.
While the missing part rate during packing is very low, some
parts may also fall out in transit due to small, unintentional
tears in their boxes.
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