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8.3. Exclusions
8.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of
the product. This may include, but is not limited to:
• Rusting of steel components,
• UV deterioration of textile components.
As outdoor products that are actively used, trampolines and
their accessories will experience wear and tear over time.
8.3.2. Damage through weather conditions
Damage to the product that results from weather events –
such as rain or wind – are not covered under the warranty.
Vuly suggests that you contact your home and contents
insurer if your trampoline is damaged by such events.
8.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by following
carefully the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation provided by
a third-party assembly service. It is the customer's responsibility
to check all boxes and confirm that all components are included
in the correct condition before installing.
8.3.4. Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the
product caused by poor care or maintenance. It is essential
that customers regularly check, and follow the advice of,
the Care and Maintenance section of their Vuly Manual to
ensure that their product lasts as long as possible.
8.3.5. Damage through inappropriate use
This warranty will be void if the product is used for any other
activity besides those for which it was intended. Vuly products
constitute recreational trampolines and accessories for such
trampolines. They are not intended for use as professional,
gymnastics trampolines, springboards, etc.
Any evidence that inappropriate actions have led to
product failure will not be covered by the warranty. Similarly,
replacement parts or repairs needed to mend such damage
will not be covered under the warranty.
8.3.6. Personal Injury
This warranty (on steel components, specifically) will be
reduced by 50% where the Vuly product is assembled within
1.6 km of a salt water environment or where it is subject to
ocean spray.
8.3.7. Personal Injury
The warranty does not cover personal injury or losses due
to any of the above: wear and tear, weather conditions,
inappropriate installation, insufficient care or maintenance
or inappropriate use, nor does it cover damage due to
negligence or accidents.
8.4. Warranty Claims
If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is
faulty or defective, as it may be dangerous. Any damage
that the user causes as a result of using faulty or defective
products will lead to voiding of the warranty.
8.4.1. Making a Warranty Claim
To fulfil a warranty claim, a customer must submit an online
Warranty Claim at VulyPlay.com/Support.
Submitting the online Warranty Claim form requires the
customer to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault or defect.
If the customer does not provide all details that the form
requires, their Warranty Claim will not be assessed.
Vuly may take up to 7 days to process Warranty Claims upon
a completed submission. It may take a further 7 days for
replacement parts to reach the customer.
8.4.2. Successful Warranty Claims
If Vuly accepts a customer's Warranty Claim, Vuly will replace
the faulty or defective parts, not offer refunds.
Successful Warranty Claims lodged within 60 days of the
delivery date:
Vuly will replace the damaged parts free of charge. Vuly
will also cover any costs associated with shipping the
replacement part.
Successful Warranty Claims lodged after 60 days of the
delivery date:
Vuly will replace the damaged parts free of charge. The
customer must cover any costs associated with shipping the
replacement part.
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