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TR OU BL E SH OOTIN G GU ID E
TROUBLES HOOTI NG GUID E
•
GLASS "SOOT'S" UP AT A VERY FAST RATE
•
FLAME IS LAZY, DARK, AND HAS BLACK TIPS
•
AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes:
1.
Stove or vent pipe is dirty, which
restricts airflow through the burnpot.
2.
Vent pipe installed improperly.
3.
Air damper is set too far in (closed) for a higher setting.
4.
Burnpot holes are blocked.
5.
Air damper is broken.
6.
Blockage in air intake pipe.
7.
Circuit board malfunction.
8.
Combustion blower is not spinning fast enough.
9.
Bad Pellets
(Applies to GLASS "SOOT'S" UP
AT A VERY FAST RATE Only)
10.
The trim setting on the low feed rate is to low
(Applies to GLASS "SOOT'S" UP
AT A VERY FAST RATE Only)
Heat Level Setting
Total Cycle Time
SMOKE SMELL OR SOOT BUILD-UP
Because it is a wood-burning device, your stove may emit a faint wood-burning odor. If this increases beyond normal, or if you notice
any soot build-up on walls or furniture, check your exhaust system carefully for leaks. All joints should be properly sealed. Also clean
your stove, following instructions in "MAINTENANCE". If problem persists, contact your dealer.
DIGITAL CIRCUIT BOARD TIMING RATES
1 & 3
1
1 & 4
2
3
4
Possible Remedies:
Follow all cleaning procedure in the maintenance
section of the owner's manual.
Check to make sure the vent pipe has been installed
according to the criteria in the owner's manual.
Pull the damper knob farther out away from the side
of the stove and try to burn the unit again.
Remove the burnpot and thoroughly clean it.
Visually inspect the damper assembly. Make sure the
damper plate is attached to the damper rod. When the
damper rod is moved the plate should move with it.
Visually inspect the air intake pipe that leads
into the burnpot for foreign material.
Time the fuel feed light at each setting (after the
stove has completed the startup cycle). Make
sure the times match the auger timing chart. If the
auger motor runs constantly, the board is bad.
Test the RPM on the blower after the blades have been
cleaned. The RPM should be approximately 3000 RPM.
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of
pellets. You might also want to try a brand that is made from
a different type of wood (softwood vs. hardwood). Different
woods have different characteristics when being burned.
Use the "Reset Trim" button to increase the low feed rate
setting. If the 1 & 3 are on, the stove is currently on the
lowest setting. If only the 1 light is on, the stove is in the
default (medium) setting. If the 1 & 4 lights are on, the
stove is in the high trim setting for the low feed rate. If the
stove is being burned on one of the two lower settings,
advance to the next trim setting and try burning the stove.
Your Furnace
1.4 seconds
2 seconds
2.5 seconds
4 seconds
7 seconds
9 seconds
14.5 seconds
23
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