Start, then click Help and Support. Type network troubleshooting in the
Search box, then press E
Optical disc drives
The mouse works erratically
If the mouse pointer begins moving
erratically across the computer display or
becomes difficult to control precisely,
cleaning the mouse will likely improve its
Clean the mouse by wiping the bottom
with a clean, damp cloth. Make sure that
the optical sensor is clean and free of
You cannot connect to your company network
Every network is unique. Contact your
company computer department or network
administrator for help. For more information
about setting up a network in your home.
For more information about network troubleshooting, click
The computer does not recognize a disc or the
CD or DVD drive
Make sure that the disc label is facing up,
then try again.
Try a different disc. Occasionally discs are
flawed or become scratched and cannot
be read by the disc drive.
If you are trying to play a DVD, make sure
that you have a DVD drive.
Your computer may be experiencing
some temporary memory problems. Shut
down and restart your computer.
Some music CDs have copy protection
software. You may not be able to play
these CDs on your computer.
Clean the disc.
Restart your computer, then enter the
BIOS Setup utility by pressing and
holding F1 while your computer restarts.
Make sure that the IDE controllers are