Brother MFC-J491DW Online User's Manual page 466

Authentication Error
Error Messages
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
Authentication Error 03
Display name has already
been registered. Enter
another display name.
Server Error
Error Messages
Server Error 01
Authentication failed. Do
the following: 1. Go to
http://bwc.brother.com to
get a new temporary ID. 2.
Press OK and enter your new
temporary ID in the next
screen.
Server Error 03
Failed to upload.
Unsupported file or corrupt
data. Confirm data of file.
Server Error 13
Service temporarily
unavailable. Try again
later.
Shortcut Error
Error Messages
Shortcut Error 02
Account is invalid. Please
register account and
shortcut again after
deleting this shortcut.
Related Information
• Error and Maintenance Messages
Cause
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
The temporary ID that was entered is
incorrect.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
The name you entered as the display
name has already been registered to
another service user.
Cause
The machine's authentication
information (needed to access the
service) has expired or is invalid.
The file you are trying to upload may
have one of the following problems:
• The file exceeds the service's limit
on number of pixels, file size, etc.
• The file type is not supported.
• The file is corrupted.
There is a problem with the service
and it cannot be used now.
Cause
The shortcut cannot be used because
the account was deleted after the
shortcut was registered.
Action
Enter the correct PIN.
Enter the correct temporary ID.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Enter a different display name.
Action
Apply for Brother Web Connect
access again to receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
The file cannot be used:
• Check the service's size or format
restrictions.
• Save the file as a different type.
• If possible, get a new, uncorrupted
version of the file.
Wait and try again. If you get the
message again, access the service
from a computer to confirm if it is
unavailable.
Action
Delete the shortcut, and then register
the account and shortcut again.
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