Brother MFC-J491DW Reference Manual
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Brother MFC-J491DW Reference Manual

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Reference Guide
Brief explanations for routine operations
MFC-J491DW
MFC-J497DW
Brother recommends keeping this guide next to your Brother machine for quick reference.
Online User's Guide
For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals

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Summary of Contents for Brother MFC-J491DW

  • Page 1 Reference Guide Brief explanations for routine operations MFC-J491DW MFC-J497DW Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide For more advanced instructions, information, and product specifications, see the Online User's Guide at support.brother.com/manuals...

  • Page 2: For The Latest Driver Updates

    Visit support.brother.com/manuals. For the Latest Driver Updates Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

  • Page 3: Questions Or Problems? Take A Look At Our Faqs, Solutions, And Videos Online

    Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online. Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com. • Provides several ways to search • Displays related questions for more information...

  • Page 4: General Information

    General Information Control Panel Overview 1. 1.8" Liquid Crystal Display (LCD) Settings Displays messages to help you set up and Press to access the main menu. use the machine. 2. Mode buttons Press to select a setting. d or c Press to switch the machine to Fax mode.
  • Page 5 d or c Color Start • Press to move the cursor left or right • Press to start sending faxes in full on the LCD. color. • Press to either confirm or cancel a • Press to start making copies in full procedure which is in progress.

  • Page 6: Lcd Overview

    LCD Overview 4. Date and Time Displays the date and time set on the This screen shows the machine’s status when machine. the machine is idle. When displayed, this 5. Faxes in Memory indicates that your machine is ready for the next command.

  • Page 7: Paper Handling

    Paper Handling Load Paper Load the paper in the paper tray as follows. Fan the stack of paper well. Tray #1 How to Load Paper Letter/A4 Printing surface: Face down Legal Adjust the paper Executive guides. A5/A6 Photo 2L Index card Envelopes Photo Printing surface: Face down...
  • Page 8 Automatic Document Feeder (ADF) Scanner Glass Place your document face down in the ADF. Place the document face down in the upper left corner of the scanner glass.

  • Page 9: Print From Your Computer

    Before attempting any printing operation, confirm the following: Print on Both Sides of the Paper • Make sure you have installed the Brother Automatically software and drivers. • Make sure the USB cable is connected correctly, or that you are connected to the network using your wireless access point/router.

  • Page 10: Copy A Document

    Copy Copy a Document Other Copy Options You can use various copy features by changing copy settings. Make sure you have loaded the correct size paper in the paper tray. Enlarge or Reduce Copied Images Load your document. Press (COPY). The LCD displays: Press Start Quality...

  • Page 11: Before Scanning

    If the LCD prompts you to enter a PIN, use the control panel to enter the four- • Make sure you have installed the Brother digit PIN for the computer, and then press software and drivers. • Make sure the USB cable is connected...

  • Page 12: Before Faxing

    Press Redial/Pause. To improve compatibility with • Outgoing call (Select a number from most VoIP services, Brother the Outgoing Call history.) recommends changing the compatibility setting to Press a or b to select the following: [Basic(for VoIP)].

  • Page 13: Choose The Correct Receive Mode

    (Voice Mail, Order]. Press OK. Distinctive Ring and so on) you will be using on the same line as the Brother machine. ii. Select the number you want. Press OK. Will you be using a Distinctive Ring iii.
  • Page 14 Voice messages are stored on the external TAD and fax messages are printed. Select [External TAD] as your Receive Mode. Will you be using your Brother machine on a dedicated fax line? Your machine automatically answers every call as a fax. Select [Fax Only] as your Receive Mode.

  • Page 15: Routine Maintenance

    Genuine • If all lines are clear and visible, press Brother Brand replacement ink cartridge for d to select [No]. each problem color. Try cleaning the print head again. If the print has not improved, The Print Quality check finishes.

  • Page 16: Check The Print Alignment From Your Brother Machine

    Check the Print this. Alignment from Your Brother Machine If your printed text becomes blurred or images become faded after transporting the machine, After the print alignment is adjusted adjust the print alignment.

  • Page 17: Troubleshooting

    Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on.

  • Page 18: Error And Maintenance Messages

    See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Use a new Genuine Brother Ink Cartridge. If the error is not cleared, call Brother Customer Service. Data Remaining Press Stop/Exit. The machine will cancel the job and clear it from the...
  • Page 19 After cooling the room, allow the machine to cool down to room temperature. Try again when the machine has cooled down. Ink Absorber Full The ink absorber box must be replaced. Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced.
  • Page 20 Error Message Action Jam C Rear Remove the jammed paper. For more detailed information, see the Online User's Guide: Printer Jam or Paper Jam. Make sure the paper guides are set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.

  • Page 21: Paper Size Mismatch

    Error Message Action Paper Size 1. Check that the paper size you selected on the machine's display Mismatch matches the size of the paper in the tray. For more detailed information, see the Online User's Guide: Change the Paper Size and Paper Type. 2.

  • Page 22: Related Information

    Error Message Action Unable to Scan XX • Transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. For more detailed information, see the Online User's Guide: Transfer Your Faxes or Fax Journal Report.

  • Page 23: Enter Text On Your Brother Machine

    Appendix Enter Text on Your Brother Machine • The characters that are available may differ depending on your country. When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do not have printed letters because they are used for special characters.

  • Page 24: Supply Specifications

    For more information about replacement supplies, visit us at www.brother.com/pageyield What is Innobella is a range of genuine supplies offered by Brother. The name Innobella? "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative" technology providing you with "beautiful"...
  • Page 25 Visit us on the World Wide Web www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. Made from 100% recycled paper (excludes cover) 　...

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