Brother MFC-J491DW Online User's Manual page 459

Error Message
Wrong Ink Cartridge
Wrong Ink Color
Related Information
• Troubleshooting
• Transfer Your Faxes or Fax Journal Report
• Error Messages When Using the Brother Web Connect Feature
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Size Setting
• Telephone Line Interference/VoIP
• Load Documents in the Automatic Document Feeder (ADF)
• Document Jams
• Turn off Distinctive Ring
• Caller ID
• Load Paper
• Load Paper in the Manual Feed Slot
• Printer Jam or Paper Jam
• Clean the Paper Pick-up Rollers
• Turn Off Memory Receive
• Print a Fax Stored in the Machine's Memory
• Change the Paper Size and Paper Type
• Print Settings (Windows
• Print Options (Mac)
• Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front)
• Paper is Jammed in the Front of the Machine (Jam B Front)
• Paper is Jammed in the Back of the Machine (Jam C Rear)
• Paper Handling and Printing Problems
Cause
The ink cartridge model number is not
compatible with your machine.
An ink cartridge has been installed in the
wrong position.
®
)
Action
Verify whether the cartridge model
number will work with your machine.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
452