Troubleshooting - ETEKCITY Apex EFS-A591S-KUS Manual

Troubleshooting

The scale doesn't turn on.
• The scale may need to be charged. Plug it in and charge for 3 hours.
When I stand on the scale or control it through the app, the scale doesn't
respond.
• The scale may need to be reset. Use a safety pin or paper clip to press
the reset button next to the charging port.
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• The batteries are low and may need to be charged.
The smart scale doesn't connect to the VeSync app.
• Make sure your phone's operating system is running on iOS
Android 5.0+.
• Close and relaunch the VeSync app. Make sure you're using the latest
version.
• Make sure your phone has Bluetooth turned on. For Android users,
make sure your Location is turned on as well.
• Make sure your scale and phone are within 30 ft / 10 mm of each
other.
• Make sure the scale is not currently connected to any other phone or
app.
17
10.0+ or
®