Etekcity EFS-A591S-KUS - Smart Fitness Scale Manual

Package Contents

1 x HR Smart Fitness Scale
1 x USB Type-C Charging Cable
1 x Quick Start Guide

Specifications

Model	EFS-A591S-KUS
Weight Capacity	400 lb/180 kg/28 st
Increments	0.1 lb/0.05 kg
Weight Units	lb/kg/st
Platform	Tempered Glass
Battery	500mAh Li-ion Battery
Input	5.0V 500mA (USB Type-C Charging)
Auto-Off	3 seconds (after displaying body indexes)
Dimensions	11.8 x 11.8 x 1.1 in/30 x 30 x 2.9 cm
Operating System	iOS® 12.0+ or Android™ 6.0+

Function Diagram

1. Weighing Platform
2. Display
3. Non-Conductive Areas
4. Restart Button
5. USB Charging Socket
6. Anti-Skid Padding

Display Diagram

1. Bluetooth ® Icon
2. Wi-Fi ® Icon
3. Zero-Current Mode
4. Baby Mode
5. Battery Indicator
6. Weight Unit
7. User Profile
8. Weight Measurement

VeSync App Setup

Note: The VeSync app is continually being improved and may change over time. If there are any differences, follow the in-app instructions.

1. To download the VeSync app, scan the QR code or search "VeSync" in the Apple App Store^® or Google Play Store.
   

Note:

• This scale uses the VeSync app, not the VeSyncFit app.
• For Android™ users, you may need to select Allow to use VeSync.

2. Open the VeSync app. If you already have an account, tap Log In. To create a new account, tap Sign Up.
   Note: You must create your own VeSync account to use third-party services and products. These will not work with a guest account. With a VeSync account, you can also allow your family and friends to use your smart fitness scale.
3. Make sure to enable Bluetooth^® permission of the APP and turn on Bluetooth. For Android users, please allow the app to access nearby devices in your phone settings.
   Note: If your Android phone system is lower than Android™ 12.0+, please authorize the location (GPS) permission of the VESYNC app in your phone settings.
4. Tap + in the VeSync app.
5. Select your smart scale from the device list.
   Note:
   • You can tap on the product categories to jump to different sections of the device list.
   • Make sure to choose the right device model (you can find it on the back of the scale), or it will lead to a connection failure.
6. Follow the in-app instructions to complete setup.
   Note:
   • You can change the scale's in-app name and icon at any time in the smart fitness scale settings.
   • When the scale display turns off, the scale's Bluetooth will disconnect and go into auto-off mode. However, when the scale is on and the app is opened to the device page, the scale will reconnect to Bluetooth.

Creating a User

Entering inaccurate information will make the scale's measurements less accurate.
If you are a new user, you will need to enter physical information before weighing yourself for the first time so the scale can calculate your body metrics. Follow the in-app instructions to create a user profile.
Note: If you don't identify with the available gender options (or are unsure) pick the option that you think best physically matches you. This choice is used for physical measurements, such as body fat percentages.
The scale only displays up to 10 user avatars at a time. To select which users you want displayed, you can manage user profiles in Device settings in the app.

Multiple Users

Multiple Users with Separate VeSync Accounts

Users can create or log in to their own VeSync accounts and pair the smart scale to their separate accounts.
Note:

• Only 5 VeSync accounts can pair with the smart scale at a time. If the maximum number of accounts is reached, an in-app alert will ask the user to disconnect one of the user accounts to continue the pairing process with the current user's account.
• Option 1 will allow for more data privacy, as each user's data will not be visible to other user, and each user can connect the VeSync app to other third-party apps to sync his data.

Multiple Users with a Shared VeSync Account

Users who create or log in to a VeSync account can create multiple user profiles within their account. All users can log in to the same account (on their own smartphones) without requiring the other users to log out.
Note: For the second option, each user's data can be viewed since both profiles are on the same phone.

Changing your User Avatar

1. Tap "Device settings" in the VeSync app
2. Then tap "Members"
3. Select the profile image you want to change
4. Change avatar in "Edit Member"

Weighing Children

• Children under 3 years old cannot measure body metrics other than weight.
• Minors will need a guardian's consent to create a VeSync account.

Using the Smart Scale

Note:

• Placing the scale on soft surfaces such as shaggy carpet may cause inaccurate measurements or tipping. If necessary, this scale can be used on low-pile carpet with a fiber length of 0.4 inches / 10 mm or less.
• If the scale cannot be turned on or the battery is low, it needs to be charged. Charging the scale may take up to 3 hours.

1. For the best results, place the scale on a hard, flat surface.
2. Step on the scale, then step off. Wait for the screen to display "0.0" before using.
   Note: You can customize the scale's display by selecting Customize Screens in the Device Settings menu.
3. Place dry, bare feet on the scale's conductive areas. Continue standing on the scale, then step off the scale when the display shows "BYE". If your smart scale is connected to the VeSync app, additional metrics that are not selected for display on the scale will show in the app.

PreciSync^™ Technology

The smart fitness scale uses PreciSync™ auto-recognition technology to select an existing user profile based on weight, an ideal feature for a household with multiple users. To use this function, you must first connect the scale to your VeSync account and sync user information with the scale.
Note:

• PreciSync works with or without a Bluetooth connection.
• PreciSync will automatically turn on when there is more than one user profile connected to the scale in the VeSync app.

How PreciSync™ Works

• The scale will compare the user's current weight with all user profiles synced to the scale.
• If only one user profile is within 6.5 lb of the current weight, it will be automatically stored under that user's profile.
• If multiple user profiles are within 6.5 lb of the current weight, the display will prompt the user to tap their right foot to select a user profile.
• If no user is within 6.5 lb of the current weight, the weight will be automatically stored as a Guest Profile without prompting the user to select a profile.

Weighing Modes

• Zero-Current Mode: Turns off the scale's electrical current and only provides measurements for weight and BMI. This mode can be helpful for users who are pregnant or who have implanted medical devices, such as pacemakers.
• Baby Mode: To weigh your baby or pet, tap and follow the in-app instructions for weighing. Baby Mode will not measure other body metrics and will only measure weight and BMI.

Note: If you have athletic build, you may turn on the Athlete mode:
Open the VeSync app > click the scale picture > tap the gear box in the upper right corner > Members > select the member that needs the Athlete mode > Scroll down and turn it on.

Switching Units

1. To change the unit of measurement (kg, lb, or st), lightly tap on the scale and open the VeSync app. Select the scale(you should see "Connected" in the app), then tap the Settings icon ( ). You can adjust the units on this page.
   
2. The default unit is pounds (lb). After changing units, the scale will show the new unit of measurement.

Maintenance

Clearing the Smart Scale

If the scale has been moved or flipped upside down, it must be cleared to ensure accurate results.

1. Place the scale on a hard, flat surface.
   Note: Placing the scale on soft surfaces such as shaggy carpet may cause inaccurate measurements or tipping. If necessary, this scale can be used on low-pile carpet with a fiber length of 0.4 inches / 10 mm or less.
2. Step on the scale until digits appear on the display, then step off.
   
3. Wait until the scale displays "0.0".
   

Cleaning the Smart Scale

• Use a slightly damp cloth to clean the surface of the scale, followed by a soft, dry cloth to wipe away any remaining moisture.
• Do not use chemical or abrasive cleaning agents to clean the scale.

Charging the Batteries

The display will show " " (Low Battery) when the batteries need to be charged.

1. Insert the USB charging cable into the USB charging socket.
2. Plug the USB charging cable into a DC 5V adapter and plug into an outlet. You can also plug the cable into a powered USB outlet.
3. The bars of the will continuously fill as the scale charges. When completely charged, the will be filled.

Note: Charging the smart scale with the original USB cable will provide the best results.

Troubleshooting

The scale doesn't turn on.

• Restart the scale by using a safety pin or paper clip to press the "Restart" button near the charging port.
• Charge the scale with the provided charging cable for 3 hours.

The smart scale can't be added to the VeSync app.

1. Please confirm the following things before pairing:
   • Allow VeSync to access Bluetooth^® in your phone settings.
   • The scale is not currently connected to any other phone or app.
   • The scale should only be connected to your phone via the VeSync App. Please do not connect it in your phone's Bluetooth^® settings.
   • Turn off VPN (please ignore it if you are not using it).
   • For Android users, please allow the app to access nearby devices in your phone settings.

Note: If your phone system is lower than Android™ 12.0+, please authorize the location (GPS) permission of the VeSync app.

2. Try the following steps to pair your scale and your phone:
   • Enable Bluetooth^® on your Phone.
   • Light up the scale and keep it on.
   • Open the Vesync App, and click "Add Device" or "+" on the top right corner of the home page. Choose "Health" to select your device model, and then follow the APP guides.

Note: Make sure to choose the right device model (you can find it on the back of the scale), or it will lead to a connection failure.

If the smart scale still cannot connect via Bluetooth, please try the following:

• Restart Bluetooth or restart your smartphone
• Use a safety pin or paper clip to press the "Restart" button near the charging socket.

If the issue still exists, please contact our helpful Customer Support team.

The smart scale doesn't connect to Wi-Fi.

• Step on the scale to turn it on, go to "Device Settings" and tap "WiFi- Connection". Keep the scale on while connecting.
• Make sure your smartphone is connected to Wi-Fi.
  Note: The scale only supports 2.4GHz networks. If you have a 5GHz network, chances are you may have a 2.4GHz one as well (i.e., a dualband router).
• Your scale might be too far from your router. Try moving the scale within 164 ft / 50 m of your router.
• Make sure you've typed in your password correctly, checking for capitalization and spacing.
• If you enter your Wi-Fi SSID manually, make sure all the letters and punctuation marks are correct.
• Make sure you have turned off MAC address filtering and do not have active firewalls on the router. Check whether the router DHCP is normally enabled.
• Make sure the DHCP in your router settings allows the devices with special characters to be connected.
• Make sure you don't have too many devices connected to your router (10 or fewer is best).
• Restart the router and try connecting the scale to the WiFi network again.

If you still need help, please contact our helpful Customer Support team.

The scale readings seem unstable or inaccurate.

• Make sure the scale is on a hard, flat surface.
• The scale may need to be restarted. Use a safety pin or paper clip to press the "Restart" button near the charging socket.
• The scale may need to be cleared. Follow instructions to clear the scale.

My scale will only measure my weight, not my other biometrics.

• If you're wearing shoes or socks, the scale cannot measure biometrics such as body fat. Step on the scale with bare feet.
  
• Make sure to place your feet on the scale's conductive areas.
  
• Make sure Bluetooth is turned on.
• Check if Zero-Current Mode is on. If it is, the scale will only provide measurements for weight and BMI, not other biometrics.
• If your feet are too dry or too wet, the biometrics may not be detected. Since skin can become very dry during winter, please also try to apply some lotion or have a foot soak when it cannot measure other measurement values.

If your problem is not listed, please contact Customer Support.

Safety Information

Please read and follow all instructions and safety guidelines in this manual.

Medical

• This scale should not be used to diagnose or treat any medical condition.
• Scale data should not be used as a substitute for medical advice from a healthcare professional.
• This scale uses a harmless electrical current to measure body fat. Consult a healthcare professional before using the smart scale if you use electronic medical equipment such as a pacemaker.

General Use

• Check the scale before using. Do not use the scale if it is damaged in any way.
• Do not strike or bang on the scale.
• Do not use the scale if there is a crack on the glass. While tempered glass is stronger and fractures more safely than ordinary glass, it may shatter unexpectedly after developing a slight crack. If you see a crack, contact Customer Support.
• The glass platform is slippery when wet. Always make sure the platform and your feet are dry before stepping on for measurement.
• Place the scale on a hard, flat surface to avoid tipping.
• To weigh safely and accurately, stand with your feet shoulder width apart while on the scale.
• Do not stand on the edge of the scale or jump on the scale.
• Avoid standing on the scale for a long period of time, or when not measuring yourself.
• Do not overload the scale. Maximum weight capacity is 400 lb/180 kg/28 st.
• Keep the scale in a cool area with low humidity.
• Keep the scale away from heat sources, such as ovens or heaters. Avoid temperature fluctuations.
• Store the scale in a horizontal position, not a vertical position.
• This scale is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Handle with care. Not for commercial use. Household use only.

Customer Support

If you have any questions or concerns about your new product, please contact our helpful Customer Support Team.

Etekcity Corporation
1202 N. Miller St., Suite A
Anaheim, CA 92806
USA
Email: support@etekcity.com
Toll-Free: (855) 686-3835
Support Hours
Mon–Fri, 9:00 am–5:00 pm PST/PDT
*Please have your invoice and order ID ready before contacting Customer Support.