Page 1 MS510, MS517, MS610, MS617 User's Guide Important: Click here before using this guide. April 2017 www.lexmark.com Machine type(s): 4514 Model(s): 630, 635, 646...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Overview......................7 Using this guide..............................7 Finding information about the printer......................7 Selecting a location for the printer.............9 Additional printer setup................11 Installing internal options..........................11 Installing hardware options..........................26 Setting up the printer software........................27 Networking................................28 Using MS510dn, MS517dn, MS610dn, and MS617dn......33 Learning about the printer..........................
Page 3 Contents Reports menu..............................122 Network/Ports menu............................123 Security menu..............................134 Settings menu..............................138 Help menu................................. 159 Saving money and the environment............160 Saving paper and toner..........................160 Recycling................................160 Maintaining the printer................162 Cleaning the printer............................162 Ordering parts and supplies......................... 162 Estimated number of remaining pages......................164 Storing supplies..............................165 Replacing supplies............................
Page 4 Contents Notices....................... 229 Index......................240...
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring. • If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer off the trays.
Page 7: Overview
Setting up and using the printer software • Conﬁguring the printer on a network • Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com.
Page 8 • The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 9: Selecting A Location For The Printer
Selecting a location for the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: •...
Page 10 Selecting a location for the printer Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Left side 65 mm (2.56 in.) Rear 100 mm (3.94 in.) 305 mm (12 in.)
Page 11: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 12 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For the MS510dn, MS517dn, MS610dn, and MS617dn printer models, see “Accessing the controller board”...
Page 13 Additional printer setup Push the card ﬁrmly into place. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 14 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. An optional memory card can be purchased separately and attached to the controller board. Access the controller board.
Page 15 “Adding available options in the print driver” on page Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). This option is supported only in MS610de printer model. Note: This task requires a ﬂat‑head screwdriver.
Page 16 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Open the controller board access door. Lightly press the stop on the left side of the access door, and then slide the access door to remove it. Unpack the ISP kit.
Page 17 Additional printer setup ISP solution Screw to attach the ISP to the bracket ISP exterior cover Screws to attach the ISP metal bracket to the printer cage Plastic bracket Long ISP cable Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket.
Page 18 Additional printer setup Secure the ISP solution to the plastic bracket using the long screw. Tighten the two screws on the end of the ISP solution.
Page 19 Additional printer setup Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. Attach the ISP exterior cover at an angle by inserting the left hinges ﬁrst.
Page 20 Additional printer setup Lower the rest of the cover, and then slide the cover to the right. Run the ISP cable through the controller board shield.
Page 21 Additional printer setup Open the shield using the green handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
Page 22 Additional printer setup Close the shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 23 Additional printer setup Using a ﬂathead screwdriver, loosen the screws. Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets.
Page 24 Additional printer setup Tighten the two screws. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue. Close the controller board shield, and then close the access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 25 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any controller board electronic components or connectors. Access the controller board. For MS610de printer model, see “Accessing the controller board” on page Note: This task requires a ﬂathead screwdriver.
Page 26: Installing Hardware Options
Additional printer setup Installing hardware options Installing optional trays CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 27: Setting Up The Printer Software
Setting up the printer software Installing the printer software Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system.
Page 28: Networking
Additional printer setup Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
Page 29 Additional printer setup • Security Method—There are three basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 30 Additional printer setup Depending on your printer model, navigate to either of the following: • > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > • > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup Select a wireless connection setup.
Page 31 Additional printer setup Open a Web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are accessing a proxy server, then temporarily disable it to load the Web page correctly. Access the WPS settings.
Page 32 Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 33: Using Ms510Dn, Ms517Dn, Ms610Dn, And Ms617Dn
Using MS510dn, MS517dn, MS610dn, and MS617dn Using MS510dn, MS517dn, MS610dn, and MS617dn Learning about the printer Printer conﬁgurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. MS510dn and MS517dn Control panel Paper stop Standard bin...
Page 34 Using MS510dn, MS517dn, MS610dn, and MS617dn MS610dn and MS617dn Printer control panel Paper stop Standard bin Front door release button Controller board access door 100‑sheet multipurpose feeder Standard 550‑sheet tray Optional 250‑ or 550‑sheet trays Using the printer control panel Use the Display View the printer status and messages.
Page 35 Using MS510dn, MS517dn, MS610dn, and MS617dn Use the Right arrow button Scroll to the right. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: • Pressing any hard button •...
Page 36 Using MS510dn, MS517dn, MS610dn, and MS617dn Attaching cables Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer •...
Page 37 Using MS510dn, MS517dn, MS610dn, and MS617dn Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 38: Loading Paper And Specialty Media
Using MS510dn, MS517dn, MS610dn, and MS617dn Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 171 “Storing paper” on page 109. Setting the paper size and type From the printer control panel, navigate to: >...
Page 39 Using MS510dn, MS517dn, MS610dn, and MS617dn To open the paper stop, pull it so that it ﬂips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 40 Using MS510dn, MS517dn, MS610dn, and MS617dn Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
Page 41 Using MS510dn, MS517dn, MS610dn, and MS617dn • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. •...
Page 42 Using MS510dn, MS517dn, MS610dn, and MS617dn Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. •...
Page 43 Using MS510dn, MS517dn, MS610dn, and MS617dn Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes.
Page 44 Using MS510dn, MS517dn, MS610dn, and MS617dn Pull the multipurpose feeder extender. Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Page 45 Using MS510dn, MS517dn, MS610dn, and MS617dn Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 46 Using MS510dn, MS517dn, MS610dn, and MS617dn • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer ﬁrst. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Page 47 Using MS510dn, MS517dn, MS610dn, and MS617dn • Load letterhead faceup with the top edge entering the printer ﬁrst. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer ﬁrst. • Load envelopes with the ﬂap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 48 Using MS510dn, MS517dn, MS610dn, and MS617dn Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
Page 49: Printing
Using MS510dn, MS517dn, MS610dn, and MS617dn Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑deﬁned custom names.
Page 50 Using MS510dn, MS517dn, MS610dn, and MS617dn Printing from a mobile device Notes: • Make sure that the printer and mobile device share the same wireless network. For more information on conﬁguring the wireless settings of your mobile device, see the documentation that came with the device.
Page 51 Using MS510dn, MS517dn, MS610dn, and MS617dn Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print.
Page 52 Using MS510dn, MS517dn, MS610dn, and MS617dn Warning—Potential Damage: Do not touch the printer or the ﬂash drive in the area shown while actively printing, reading, or writing from the memory device. Loss of data can occur. From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: •...
Page 53 Using MS510dn, MS517dn, MS610dn, and MS617dn Printing conﬁdential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: > Security > Conﬁdential Print Select a print job type. Conﬁdential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 54 Using MS510dn, MS517dn, MS610dn, and MS617dn From the printer home screen, select Held Jobs. Send the print job. Printing information pages Printing a font sample list From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts Press the up or down arrow button to select the font setting.
Page 55: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 56 Using MS510dn, MS517dn, MS610dn, and MS617dn Notiﬁcation Description The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an email about the status of the supply.
Page 57 Using MS510dn, MS517dn, MS610dn, and MS617dn To change the language, select a language from the drop-down menu, and then click Click here to submit language. Click Printer Settings. Type the IP addresses of the source and target printers in their appropriate ﬁelds. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
Page 58 Using MS510dn, MS517dn, MS610dn, and MS617dn Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration. From the printer control panel, navigate to: >...
Page 59 Using MS510dn, MS517dn, MS610dn, and MS617dn Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance speciﬁcations for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the ﬁrst page is printed.
Page 60 Using MS510dn, MS517dn, MS610dn, and MS617dn Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
Page 61 Using MS510dn, MS517dn, MS610dn, and MS617dn Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state. Note: This feature is available only in network printers or printers connected to print servers. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 62 Using MS510dn, MS517dn, MS610dn, and MS617dn From the printer control panel, navigate to: > Settings > Settings > > General Settings > > Factory Defaults > > Restore Now > Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.
Page 63 You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 64: Using Ms610De
Using MS610de Using MS610de Learning about the printer Printer conﬁgurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. Basic and conﬁgured models Printer control panel Paper stop Standard bin Front door release button Controller board access door 100‑sheet multipurpose feeder...
Page 65 Using MS610de Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: •...
Page 66 Using MS610de Sleep button light Printer status The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes The printer is in Hibernate mode.
Page 67 Using MS610de Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Tips View a context‑sensitive help information. This may also appear on the home screen: Touch Search Held Jobs...
Page 68 Using MS610de Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 69 Using MS610de Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate parallel cable with the parallel port Note: The parallel port is available only when an Internal Solutions Port is installed. •...
Page 70 Using MS610de Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 71 Using MS610de Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Memory card connector Option card connector Printer hard disk connector Internal Solutions Port connector Close the controller board shield, and then close the controller board access door.
Page 72: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to http://support.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 73 Embedded Web Server, see “Accessing the Embedded Web Server” on page For more information on conﬁguring and using the home screen applications, do the following: Go to http://support.lexmark.com. Click Software Solutions, and then select either of the following: •...
Page 74 Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 75 Using MS610de Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer. From your computer, you can view the printer status, release held print jobs, create bookmarks, and do other print-related tasks.
Page 76: Loading Paper And Specialty Media
Using MS610de Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 171 “Storing paper” on page 109. Setting the paper size and type From the home screen navigate to: >...
Page 77 Using MS610de To open the paper stop, pull it so that it ﬂips forward. Note: When moving the printer to another location, make sure the paper stop is closed. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 78 Using MS610de Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
Page 79 Using MS610de • When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust. To protect the paper from dust, you can purchase a dust cover separately. For more information, contact customer support. • If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab toward the center of the tray to the A6‑size position.
Page 80 Using MS610de Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 81 Using MS610de Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and paper type to avoid paper jams and print quality problems. Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes.
Page 82 Using MS610de Pull the multipurpose feeder extender. Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Page 83 Using MS610de Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges.
Page 84 Using MS610de • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer ﬁrst. For more information on loading transparencies, see the packaging that the transparencies came in. Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place.
Page 85 Using MS610de • Load letterhead faceup with the top edge entering the printer ﬁrst. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer ﬁrst. • Load envelopes with the ﬂap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 86 Using MS610de Note: You can also change the paper size and type settings using the printer control panel. For more information, see “Setting the paper size and type” on page Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
Page 87: Printing
Using MS610de Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑deﬁned custom names. Click Submit. Using the printer control panel From the home screen, navigate to: >...
Page 88 Using MS610de • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Print Settings > Quality Menu > Toner Darkness. Adjust the setting, and then click Submit. Using the printer control panel From the home screen, navigate to: >...
Page 89 Print the document. Printing from a mobile device using Lexmark Print Lexmark Print allows you to send documents and images directly to a Lexmark device. Open the document, and then send or share the document to Lexmark Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 90 Using MS610de If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears. After • these print jobs are processed, you may need to view the held jobs list to print documents from the ﬂash drive.
Page 91 Using MS610de Printing conﬁdential and other held jobs Storing print jobs in the printer From the home screen, navigate to: > Security > Conﬁdential Print > select a print job type Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Page 92: Managing The Printer
Using MS610de Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a ﬂash memory or on the printer hard disk. From the home screen, navigate to: >...
Page 93 This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 94 Using MS610de Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Check the virtual display that appears at the top left corner of the screen.
Page 95 Using MS610de Modifying conﬁdential print settings Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 96 Using MS610de • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Security > Panel PIN Protect. From the Create User PIN or Create Admin PIN section, enter your PIN. Note: Your can enter up to 16 digits for your PIN.
Page 97 Using MS610de Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Device Status >...
Page 98 Using MS610de Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the ﬁrst page is printed. Use factory default settings.
Page 99 Using MS610de Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 100 Using MS610de Notes: • The IP address is located on the upper portion of the home screen. It appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Select Settings >...
Page 101 Using MS610de Securing the printer Using the security lock feature Attach a lock that is compatible with most laptop computers in the location shown to prevent access to the controller board. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory...
Page 102 Using MS610de Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Page 103 Using MS610de Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Conﬁguring Erase Temporary Data Files in the printer menus lets you remove residual conﬁdential material left by print jobs by securely overwriting ﬁles that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 104 In high-security environments, it may be necessary to take additional steps to make sure that conﬁdential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at...
Page 105: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can signiﬁcantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
Page 106 Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 107: Paper Guidelines
Paper and specialty media guide • Avoid getting ﬁngerprints on the transparencies to prevent print quality problems. • Before loading transparencies, ﬂex, fan, and straighten the stack to prevent sheets from sticking together. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 108 Paper and specialty media guide For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling.
Page 109 Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 110: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Supported paper sizes, types, and weights Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock & Label Guide. Paper size Standard tray Optional 250‑...
Page 111 Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.)
Page 112 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
Page 113: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Conﬁgure MP Network Setup Page Standard USB Substitute Size Proﬁles List Parallel Menu Paper Texture Print Fonts SMTP Setup...
Page 114: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Conﬁgure MP to "Cassette" for Manual Envelope Multipurpose Feeder to appear as a menu setting.
Page 115 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Conﬁgure MP to “Cassette” for Letter Multipurpose Feeder Size to appear as a menu.
Page 116 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oﬁcio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 117 Understanding the printer menus Conﬁgure MP menu Conﬁgure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette conﬁgures the First multipurpose feeder as the automatic paper source. •...
Page 118 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
Page 119 Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
Page 120 Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
Page 121 Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
Page 122: Reports Menu
Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
Page 123: Network/Ports Menu
Understanding the printer menus Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Proﬁles List Print a list of proﬁles stored in the printer.
Page 124 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PCL SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language speciﬁed in the Setup menu.
Page 125 Understanding the printer menus Standard Network Setup OR Show and set the printer network settings. Network [x] Setup Note: The Wireless menu appears only when the printer is connected to a Reports wireless network. Network Card TCP/IP IPv6 Wireless AppleTalk Reports menu To access the menu, navigate to any of the following: •...
Page 126 Understanding the printer menus TCP/IP menu To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > TCP/IP • Network/Ports > Network [x] > Network [x] Setup > TCP/IP Note: This menu is available only in network printers or printers connected to print servers. Set Hostname Set the host name.
Page 127 Understanding the printer menus Enable DDNS View or change the current DDNS setting. Note: Yes is the factory default setting. Enable mDNS View or change the current mDNS setting. Note: Yes is the factory default setting. DNS Server Address View or change the current DNS server address. Backup DNS Server Address View or change the backup DNS server addresses.
Page 128 Understanding the printer menus Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter. To access the menu, navigate to: Network/Ports > Network [x] > Network [x] Setup > Wireless Wi‑Fi Protected Setup Establish a wireless network and enable network security.
Page 129 Understanding the printer menus View Name Show the assigned AppleTalk name. Note: The AppleTalk name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server.
Page 130 Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. Any jobs already buffered on the printer hard disk are printed before normal processing resumes.
Page 131 Understanding the printer menus PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 132 Understanding the printer menus Job Buffering Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 133 Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu item is available only if the printer is attached to an external print server through the USB port. SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information.
Page 134: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail None and User‑Initiated E‑mail. Use Device SMTP Credentials •...
Page 135 Understanding the printer menus Conﬁdential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Conﬁdential Job Expiration Limit the amount of time a conﬁdential print job stays in the printer before it is deleted.
Page 136 Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, connect a ﬂash drive to the printer. • You can also download the audit log from the Embedded Web Server, and then save it on your computer.
Page 137 Understanding the printer menus Set Date and Time menu Current Date and Time Show the current date and time settings for the printer. Manually Set Date and Time Enter the date and time. [input date/time] Notes: • For touch‑screen printer models, date and time are set in YYYY-MM-DD HH:MM format.
Page 138: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text that appears on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 139 Understanding the printer menus Run Initial Setup Run the setup wizard. Specify a language and custom key information for the Keyboard keyboard on the display. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski...
Page 140 Understanding the printer menus Specify the display information in the upper corners of the Displayed Information home screen. Left side Select from the following options: Right side None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Conﬁguration Name Custom Text [x] Model Name Notes:...
Page 141 Understanding the printer menus Customize the display information for certain menus. Displayed Information (continued) Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 142 Understanding the printer menus Specify whether to display Bookmarks from the Held Jobs Show Bookmarks area. Note: Yes is the factory default setting. Specify the number of seconds between Embedded Web Web Page Refresh Rate Server refreshes. 30–300 Note: 120 is the factory default setting. Specify a contact name for the printer.
Page 143 Understanding the printer menus Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Note: 3 days is the factory default setting. Disabled 20 minutes 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month...
Page 144 Understanding the printer menus Timeouts Set the time the printer waits for user intervention before it holds jobs that require unavailable resources. Job Hold Timeout 5 sec–255 sec Notes: • 30 seconds is the factory default setting. • This menu item appears only when hard disk is installed. Error Recovery Set the printer to restart when an error occurs.
Page 145 Device Performance (Anonymous) Note: The default value depends on what you selected during the initial setup. Information Sent to Lexmark Set the time for sending anonymous information to Lexmark. Start Send Stop Send Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button.
Page 146 Understanding the printer menus Factory Defaults Restore the printer factory default settings. Do Not Restore Notes: Restore Now • Do Not Restore is the factory default setting. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in the RAM are deleted.
Page 147 Understanding the printer menus Duplex Binding Deﬁne binding for duplexed pages in relation to paper orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape).
Page 148 Understanding the printer menus Separator Sheet Source Specify the paper source for separator sheets. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Conﬁgure MP must be set to Cassette in order for Multipurpose Feeder to appear as a menu setting.
Page 149 Understanding the printer menus Download Target Set the storage location for downloads. Notes: Flash • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a ﬂash memory or on a printer hard disk places them in permanent storage.
Page 150 Understanding the printer menus Blank Pages Specify whether to insert blank pages in a print job. Do Not Print Note: Do Not Print is the factory default setting. Print Collate Stack the pages of a print job in sequence when printing multiple copies. (1,1,1) (2,2,2) Note: (1,2,3) (1,2,3) is the factory default setting.
Page 151 Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
Page 152 Understanding the printer menus Job Accounting Utilities Print and delete log ﬁles or export them to a ﬂash drive. Accounting Log Frequency Set how often a log ﬁle is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency Set how the printer responds when the frequency threshold expires.
Page 153 Understanding the printer menus Utilities menu Remove Held Jobs Delete conﬁdential and held jobs from the printer hard disk. Conﬁdential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on ﬂash drives, and other types of held jobs are not affected.
Page 154 Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to ﬁt the selected paper size. Note: No is the factory default setting.
Page 155 Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • “Resident” is the factory default setting. “Resident” shows the factory Flash default set of fonts downloaded in the RAM. •...
Page 156 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 157 Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
Page 158 Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 159: Help Menu
Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu Menu item Description Print All Guides Prints all the guides Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide...
Page 160: Saving Money And The Environment
Recycling Lexmark products To return Lexmark products for recycling: Go to www.lexmark.com/recycle. Select the product you want to recycle. Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center.
Page 161 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 162: Maintaining The Printer
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage...
Page 163 50F2U00 50F5U00 50F4U00 50F3U00 50F3U00 toner cartridge For more information on countries located in each region, go to www.lexmark.com/regions. MS510 and MS610 Regular toner cartridges Item Worldwide Ultra high yield toner cartridge 50F0UA0 For more information on countries located in each region, go to www.lexmark.com/regions.
Page 164: Estimated Number Of Remaining Pages
Extra high yield toner cartridge 51B0XA0 For more information on countries located in each region, go to www.lexmark.com/regions. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge.
Page 165: Storing Supplies
Maintaining the printer The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.
Page 166 Maintaining the printer Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 167 Maintaining the printer Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer.
Page 168 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 169: Moving The Printer
Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the front door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 170 Maintaining the printer Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 171: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 172: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 173: Paper Jam In The Front Door
Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Remove the toner cartridge.
Page 174 Clearing jams Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 175: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Close the front door. If necessary, press on the control panel. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 176: Paper Jam In The Standard Bin
Clearing jams Close the rear door. If necessary, press on the control panel. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. If necessary, press on the control panel.
Page 177: Paper Jam In The Duplex Unit
Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press...
Page 178: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. If necessary, press on the control panel. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper.
Page 179 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. If necessary, press on the control panel.
Page 180: Troubleshooting
Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character recognition) supplies or non-MICR supplies. Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or non‑MICR supplies.
Page 181 Troubleshooting • Cancel the print job. Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are speciﬁed in the Paper menu on the control panel.
Page 182 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Cancel the current print job.
Page 183 Troubleshooting Imaging unit nearly low [84.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide.
Page 184 Troubleshooting Insufficient memory for Flash Memory Defragment operation [37] Try one or more of the following: • From the printer control panel, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Delete fonts, macros, and other data from the printer memory. •...
Page 185 Troubleshooting Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control panel.
Page 186 Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 187 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 188 If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit. Note: If the message appears after reinstalling the supply, then replace the imaging unit. The imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 189 “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit [80.xy] The printer is scheduled for maintenance.
Page 190 Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
Page 191 • Turn off the printer, and then turn it back on. • Update the network ﬁrmware in the printer or the print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 192: Solving Printer Problems
Troubleshooting Remove the extra trays. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 193 Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep Go to step 3. button to wake the Check if the printer is in Sleep mode or Hibernate mode.
Page 194 Troubleshooting Action Step 7 Connect the printer Go to step 8. power cord directly Check if the printer is plugged into any surge protectors, to a properly uninterruptible power supplies, or extension cords. grounded electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.
Page 195 Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
Page 196 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 197 Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer Check if the tray is available in the printer driver. driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 198 Troubleshooting USB/parallel interface card does not operate correctly Action Step 1 Go to step 2. Check if you have a supported USB or Make sure the USB or parallel interface card is installed. parallel interface Install the USB or parallel interface card. For more information, card.
Page 199 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
Page 200: Solving Print Problems
Troubleshooting Solving print problems Printing problems Multiple‑language PDF ﬁles do not print Action Step 1 The problem is Go to step 2. solved. Check if the print options for the PDF output are set to embed all fonts. Generate a new PDF ﬁle, and then resend the print job. Do the ﬁles print? Step 2 The problem is...
Page 201 Troubleshooting Action Step 4 Go to step 5. Use a supported ﬂash drive. Check if the ﬂash drive is supported. For more information regarding tested and approved USB ﬂash memory devices, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 5 Contact your system...
Page 202 Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Conﬁdential and other held documents do not print...
Page 203 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 204 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Remove held jobs stored in the printer memory. Resend the print job. Did the job print? Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings >...
Page 205 Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 206 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. Resend the print job. Did the job print and collate correctly? Step 3 The problem is...
Page 207 Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer.
Page 208 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Do the paper size and type match the paper loaded in the tray?
Page 209 Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray. and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
Page 210 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 211 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size in the Paper menu • to match the paper loaded in the tray. Specify the paper size from the tray settings to match Does the paper size match the paper loaded in the tray?
Page 212 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the paper still curled? Print irregularities Leading edge ABCDE...
Page 213 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do print irregularities still appear? Step 6 Contact...
Page 214 Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 215 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 216 Troubleshooting Action Step 4 From the printer Go to step 5. control panel, Make sure that the paper has no texture or rough ﬁnishes. change the texture settings in the Paper Are you printing on textured or rough paper? Texture menu to match the paper you are printing on.
Page 217 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 218 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 219 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 220 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 221 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 222 Troubleshooting Horizontal voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3.
Page 223 Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Page 224 Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Do toner specks appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1...
Page 225 Troubleshooting Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper weight from the tray type, texture, and weight. settings to match the paper loaded in the Do the paper type, texture, and weight match the paper loaded in tray.
Page 226: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems This troubleshooting step applies only to touch‑screen printer models. An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 227 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 228: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 229 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 230 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 231 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 232 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 233 Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F)
Page 234 The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 235 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 236 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 237 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 238 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 239 Notices The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security (TLS) implemented in the product or service. The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp.
Page 240 Index Index canceling a print job conﬁdential jobs Numerics from a computer 54, 92 modifying print settings 56, 95 250‑sheet tray from the printer control conﬁdential print jobs 53, 91 installing 26 Conﬁdential Print menu 135 panel 54, 92 550‑sheet tray cannot open Embedded Web Conﬁguration change, some held installing 26...
Page 241 Index controller board Embedded Web Server Error reading USB hub. Remove accessing 37, 70 accessing 72 hub. 182 creating custom name adjusting brightness 61 Ethernet port 36, 68 paper type 86 administrator settings 55, 93 exporting a conﬁguration creating the printer control panel checking the status of using the Embedded Web PIN 57, 95...
Page 242 Memory full [38] 186 feeder 43, 81 source] [34] 183 menu settings tips on using 106 indicator light 34 loading on multiple Lexmark Mobile Print individual settings printers 56, 95 using 51 erasing 63 menu settings page Lexmark Print individual settings information...
Page 243 Flash Drive 146 noise emission levels 232 cleared 199 General Settings 138 Non‑Lexmark [supply type], see paper jam in front door 173 Help 159 User’s Guide [33.xy] 187 paper jam in the duplex unit 177 HTML 157 non‑volatile memory 62, 101...
Page 244 Index PDF menu 154 jobs do not print 201 printer messages port settings Large jobs do not collate 205 Cartridge low [88.xy] 180 conﬁguring 93 multiple‑language PDF ﬁles do Cartridge nearly low [88.xy] 180 PostScript menu 154 not print 200 Cartridge very low, [x] estimated print driver paper curl 211...
Page 245 Network [x] software error USB/parallel interface card 198 imaging unit [31.xy] 188 [54] 187 printer problems, solving Remote Operator Panel Non‑Lexmark [supply type], see basic 193 setting up 75 User’s Guide [33.xy] 187 printer security Remove paper from standard Not enough free space in ﬂash...
Page 246 160 problems 193 setting up 92 storing 165 troubleshooting, display Set Date and Time menu 137 using genuine Lexmark 162 printer display is blank 195 setting using recycled paper 160 troubleshooting, paper feed paper size 38, 76 supplies, ordering...
Page 247 Index print job takes longer than Universal paper size settings expected 203 conﬁguring 38, 76 XPS menu 154 tray linking does not work 205 Universal Setup menu 122 unexpected page breaks unlinking trays 47, 85, 86 occur 206 Unsupported option in slot [x] troubleshooting, print quality [55] 192 blank pages 216...

This manual is also suitable for:

Ms517 Ms610 Ms510 Ms510dn Ms517dn Ms610dn ... Show all

Lexmark MS617 User Manual

Safety Information

Overview

Selecting a Location for the Printer

Additional Printer Setup

Using Ms510Dn, Ms517Dn, Ms610Dn, and Ms617Dn

Using Ms610De

Paper and Specialty Media Guide

Understanding the Printer Menus

Saving Money and the Environment

Maintaining the Printer

Clearing Jams

Troubleshooting

Quick Links

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Table of Contents