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Section 8 Customer Assistance Information
I
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Here you will find out how to contact Chevrolet if you
need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired, The Corvette Action
Center, BBB Auto Line
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Alternative Dispute
Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service and Owner
Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern with the
sales transaction or the operation
of
your vehicle will be
resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfdction, the
following steps should be taken:
STEP
ONE
--
Discuss your concern with a member
of dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already been
reviewed with the Sales, Service, or Parts Manager, contact
the owner of the dealership or the General Manager.
STEP
TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4112.
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