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Setting up your device
DHCP corresponds to a Dynamic Host Configuration Protocol, i.e. a network management protocol used on IP networks.
The DHCP server automatically assigns configurations to each device on the network, i.e. all devices are communicating
via the ISP. When the Snom device is connected to the network, it will automatically begin to initialize by connecting to the
DHCP and download the configurations. Please note that this moment is the most problematic, troubleshooting usually
begins here.
Headsets
The RJ audio jack corresponds to the media inputting source, i.e. connecting a headset or an EHS (Electronic Hook
Switch) box. If you want to use a wired headset, please insert the headset cable in the RJ outlet. If you want to use a wire-
less headset, please interconnect your wireless headset and EHS box to the RJ audio source jack.
Power and internet
Please make sure that your device is connected to a power outlet. In some infrastructures there are PoE (Power over
Ethernet) outlets, enabling power sourcing through the ethernet cable. If no PoE opportunities exists, then connect your
device to the power outlet. Users may also connect their Snom device directly to a computer using the optional ethernet
outlet.
After you have set up the phone and connected it to the network as shown, the phone begins to initialize. Normally the
initialization is completely automatic, using DHCP. If your network does not support DHCP, you must obtain the IP address,
netmask, IP gateway, and DNS server from your Internet service provider or your network administrator and enter them
manually when you are asked to do so on the display.
WHAT TO DO IF REGISTRATION AND INITIALIZATION ARE UNSUCCESSFUL:
Before contacting your system administrator:
Press * * # (asterisk, asterisk, square) on the keypad
Press and hold # to reboot the phone
Keep holding # until Rescue Mode appears on screen
Press 1 for settings reset
Press any key when prompted to reboot. The phone will be successfully reset after start-up
CAUTION: Do not power off during phone start-up
Contact your network system administrator if the phone is operating or supposed to be operating within a network. If you
are using a VoIP provider, you may need to enter further data, as specified by your provider.
SNOM D385
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