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Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
•
Make sure the power cord is plugged into the printer and into a working electrical outlet.
•
Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
•
Make sure the printer is turned on.
•
Make sure the printer is securely connected to the host computer, print server, or other network access point.
•
Check the printer for error messages, and resolve any errors.
•
Check for paper jam messages, and clear any jams.
•
Check the ink cartridges, and install new cartridges if necessary.
•
Use the Service Center to locate and solve the problem (Windows only).
•
Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Using the Service Center to solve printer problems
The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and
customer support.
To open the Service Center, use one of these methods:
Method 1
If Troubleshooting does not solve your problem
Visit our Web site at support.dell.com to find the following:
•
Live online technical support
•
Contact numbers for telephone technical support
Setup troubleshooting
•
"Incorrect language appears on the display" on page 75
•
"Printhead errors" on page 75
•
"Software did not install" on page 77
•
"Print job does not print or is missing pages" on page 78
Method 2
1
Click
or Start.
2
Click All Programs or Programs, and then select the
printer program folder from the list.
3
Select Printer Home.
4
From the Support tab, select Service Center.
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Table of Contents
Troubleshooting
