If the touch pad operates correctly, the mouse may be defective.
H E C K T H E S YS T E M S E T U P P R O G R A M S E T T I N G S
C
device for the pointing device option. (The computer automatically recognizes a USB mouse without
making any setting adjustments.)
E S T T H E M O U S E C O N T R O L L E R
T
operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in
the Dell Diagnostics (see "Dell Diagnostics" on page 75).
E I N S T A L L T H E T O U C H P A D D R I V E R
R
Video and Display Problems
Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If the display is blank
NOTE:
If you are using a program that requires a higher resolution than your computer supports, it is
recommended that you attach an external monitor to your computer.
H E C K T H E B A T T E R Y
C
—
depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.
E S T T H E E L E C T R I C A L O U T L E T
T
device, such as a lamp.
H E C K T H E
A D A P T E R
C
A C
ensure that the light is on.
O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T
C
strips, and the extension cable to verify that the computer turns on.
D J U S T T H E P O W E R P R O P E R T I E S
A
Center (click Start→ Help and Support).
W I T C H T H E V I D E O I M A G E
S
switch the video image to the display.
If the display is difficult to read
D J U S T T H E B R I G H T N E S S
A
O V E T H E E X T E R N A L S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R
M
system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer
or external monitor.
L I M I N A T E P O S S I B L E I N T E R F E R E N C E
E
appliances.
—
To test the mouse controller (which affects pointer movement) and the
—
See "Reinstalling Drivers and Utilities" on page 102.
—
If you are using a battery to power your computer, the battery charge may be
Ensure that the electrical outlet is working by testing it with another
—
Check the AC adapter cable connections. If the AC adapter has a light,
—
Search for the keyword standby in the Windows Help and Support
—
If your computer is attached to an external monitor, press <Fn><F8> to
—
Press <Fn> and the up- or down-arrow key
—
Turn off nearby fans, fluorescent lights, halogen lamps, or other
—
Verify that the system setup program lists the correct
Bypass power protection devices, power
—
If your external speaker
—
Troubleshooting
95