A Solid Blue Screen Appears; Other Software Problems; Memory Problems - Dell Latitude D630 User Manual

A solid blue screen appears

U R N T H E C O M P U T E R O F F
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moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.

Other software problems

H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
C
I N F O R M A T I O N
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• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
S E A V I R U S S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
U -
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
S
C A N T H E C O M P U T E R F O R S P Y W A R E
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frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to support.dell.com and search for the keyword spyware.
U N T H E E L L I A G N O S T I C S
R D D
condition is related to a software problem.

Memory Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 139) as you complete these
checks.
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
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• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see "Memory Problems" on page 88).
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory (see "Memory Problems" on page 88).
88
Troubleshooting
If you are unable to get a response by pressing a key on your keyboard or
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.
If you are experiencing slow computer performance, you
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See "Dell Diagnostics" on page 75. If all tests run successfully, the error
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F L O P P Y D I S K S
,
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O R S
, C D .
Start
M E N U
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