A program stops responding or crashes repeatedly
N D T H E P R O G R A M
E
1 Press <Crtl><Shift><Esc> simultaneously.
2 Click the Applications tab and select the program that is no longer
responding.
3 Click End Task.
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
system
U N T H E
R O G R A M
R
P
mode in Windows that lets you run programs written for earlier versions of
Windows. For more information, search for the keyword program compatibility
wizard in Windows Help and Support.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Dell MediaDirect problems
H E C K T H E
E L L
C
D
menu to access Dell MediaDirect Help.
O P L A Y M O V I E S W I T H
T
T H E
E L L
D
D V D P
this software should already be installed.
I D E O
U A L I T Y P R O B L E M S
V
Q
This feature takes advantage of the special processing in some graphics cards
to reduce processor requirements when playing DVDs and certain types of
video files.
104
Troubleshooting
—
O M P A T I B I L I T Y
C
W
If you are unable to get a response by pressing a
—
E D I A
I R E C T H E L P F I L E F O R I N F O R M A T I O N
M
D
E L L
E D I A
D
M
D
If you purchased a DVD drive with your computer,
L A Y E R
—
Turn off the Use Hardware Acceleration option.
—
If necessary, uninstall and then
—
®
Windows
Program compatibility is a
I Z A R D
—
I R E C T
Y O U M U S T H A V E A
,
®
operating
Use the Help
—
D R I V E A N D
D V D