Before You Call - Dell Latitude D531 User Manual

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock
and returned to you.

Before You Call

NOTE:
Have your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently. You may also be asked for your Service Tag (located
on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 137). If
possible, turn on your computer before you call Dell for assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay detailed
information during operations, or try other troubleshooting steps possible only at the computer
itself. Ensure that the computer documentation is available.