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Occasionally, situations arise that require troubleshooting. Possible problem situations and potential solutions
are listed in this section. While not every situation is addressed, you may find some of these tips helpful. After
the correction action is taken press the FEED button to clear the alarm. Contact a qualified service technician
for problems that persist or are not covered in this section.
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The following section lists the symptoms and the associated page numbers of the topics covered in the
troubleshooting section.
Unacceptable print quality:
Dirty printhead: Clean the printhead (see Section 4.1).
The temperature setting may be incorrect for the media being used: Use the software program or
DPL commands adjust the Heat Setting and Print Speed.
A mismatched incorrect ribbon/media combination is being used: Check the types being used.
Faulty printhead: Replace it (see Section 4.4) or call for service.
The printer does not print or prints several labels at once:
The labels are incorrectly loaded: See the loading instructions on the inside cover of the printer or
Section 2.4.
The media is not calibrated: Calibrate it (see Section 3.7).
If equipped, the Adjustable Media Sensor may need to be repositioned (see Section 2.3.1).
The media sensor or sensor circuitry may be defective: Call for service.
The ribbon does not advance (the paper advances, but ribbon does not):
The ribbon may be installed incorrectly: Ensure that the ribbon's inked side faces the paper. With
most ribbons this can be verified by rubbing paper against the ribbon; the ink should smudge the
paper. Or, if using label stock, the sticky side of a label will pull off the ink.
A mismatched ribbon/paper combination is resulting in an insufficient amount of friction between
paper and ribbon: Ensure that the correct type of ribbon is being used with the media.
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Chapter 5 – Troubleshooting
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