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If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance
prepaid, in the original shipping containers, to Datamax-O'Neil at: 4501 Parkway Commerce Blvd., Orlando,
Florida, 32808. A Return Material Authorization (RMA) number must be issued before the product can be
returned. To open an RMA please call the Datamax-O'Neil Customer Service Department at (407) 523-5550.
Please include your RMA number on the outside of the box and on the shipping document. Include a contact
name, action desired, a detailed description of the problem(s), and examples when possible with the defective
unit. Datamax-O'Neil shall not be responsible for any loss or damages incurred in shipping. Any warranty work
to be performed by Datamax-O'Neil shall be subject to Datamax-O'Neil's confirmation that such product meets
Datamax-O'Neil warranty. In the event of a defect covered by its warranty, Datamax-O'Neil will return the
repaired or replaced product to the Purchaser at Datamax-O'Neil's cost.
With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the
end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.
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Datamax-O'Neil makes no warranty as to the design, capability, capacity or suitability of any of its hardware,
supplies, or software.
Software is licensed on an "as is" basis without warranty. Except and to the extent expressly provided in this
warranty and in lieu of all other warranties, there are no warranties, expressed or implied, including, but not
limited to, any warranties of merchantability or fitness for a particular purpose.
Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Datamax-O'Neil's
products.
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In no event shall Datamax-O'Neil be liable to the purchaser for any indirect, special or consequential damages
or lost profits arising out of or relating to Datamax-O'Neil's products, or the performance or a breach thereof,
even if Datamax-O'Neil has been advised of the possibility thereof. Datamax-O'Neil's liability, if any, to the
purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to
Datamax-O'Neil hereunder by the purchaser for a defective product.
In no event shall Datamax-O'Neil be liable to the purchaser for any damages resulting from or related to any
failure or delay of Datamax-O'Neil in the delivery or installation of the computer hardware, supplies or
software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those states the
foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have
other legal rights which vary from state to state.
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Appendix D – Warranty
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