D-Link DVC-1100 Manual

Wireless broadband videophone
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(Patent Pending)
Wireless Broadband VideoPhone
Building Networks for People


Table of Contents

Summary of Contents for D-Link DVC-1100

  • Page 1 DVC-1100 i2eye (Patent Pending) Wireless Broadband VideoPhone Manual v1.20 Building Networks for People...
  • Page 2: Table Of Contents

    Using the DVC-1100 ... 29 Using the Configuration Menu ... 28 Using the DVC-1100 with D-Link Routers ... 49 Using the DVC-1100 with Routers, Gateways or Modems ... 50 Troubleshooting ... 55 Frequently Asked Questions ... 64 Glossary of Terms ... 67 Technical Specifications ...
  • Page 3: Introduction

    Using the Internet, in place of conventional dial-up phone lines, maximizes your existing broadband investment. The remote control included with the i2eye DVC-1100 makes it easy to answer an incoming videoconference call or dial out to start your own videoconference. The built-in caller ID provides privacy protection.
  • Page 4: Package Contents

    DVC-1100 call Optional: You can connect the DVC-1100 to a PC equipped with a videocapture device that allows input of standard composite video (using RCA Jacks)
  • Page 5: Features & Benefits

    Supports enhanced 802.11b wireless networks up to 22 Mbps Uses broadband cable/DSL or network connections for high-quality video H.323 Internet videoconferencing standard compliant Uses the D-Link Directory Service for ease of use dialing Easy to use Easy Setup Wizard Picture-in-Picture view or full-screen view...
  • Page 6: Leds

    LEDs stands for Light-Emitting Diode. The following LEDs for monitoring its operation. Call Monitor A green light indicates the DVC-1100 is ON Power This LED turns on briefly at power up. It is then off during Status normal operation Call...
  • Page 7: Getting Started

    BEFORE YOU BEGIN! Read the section on using the DVC-1100 with routers, gateways or broadband modems starting on page 50 in this manual if you are using the DVC-1100 VideoPhone with a router, gateway or broadband modem. The DVC-1100 needs to be setup before use. You can use the Quick Installation Guide (included with the DVC-1100) to perform the hardware installation.
  • Page 8 Remote Control Layout Use the arrow keys along with the Enter, Cancel and number keys to enter information when required. The * (asterisk--sometimes called a “star” key) is used to enter a “.” (period also called a “dot”.) When entering alphanumeric information, the left arrow key performs a backspace, deleting the character to the...
  • Page 9: Using The Onscreen Keyboard

    Using the On-Screen Keyboard The DVC-1100 uses a keyboard that appears on-screen to enter text into the Setup Wizard screens. When the cursor is located in a setup screen that requires characters to be entered, press the ENTER key to bring up the on-screen keyboard.
  • Page 10: Using The Setup Wizard

    The Phone number you enter is one you create for family, friends and others to call you over the Internet from another DVC-1100 VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call.
  • Page 11 Using the Setup Wizard (continued) Wireless Site Survey Screen To use your DVC-1100 wirelessly, it is necessary to find an available wireless network. The Wireless Site Survey screen makes this simple. Upon starting, the DVC-1100 performed a “site survey” looking for wireless network devices the DVC-1100 can connect to.
  • Page 12 D V C - 1 1 0 0 f o r W E P e n c r y p t i o n . The DVC-1100 has WEP encryption disabled by default.
  • Page 13 To connect to an encrypted wireless device, the key you enter in the DVC-1100 must match the key of the wireless device. These keys are entered in hexadecimal format, meaning you can use the numbers 0 through 9 and the letters A through F.
  • Page 14 Continue for all four Key boxes. When you have entered all the keys needed, press the down arrow and press the Apply button. The DVC-1100 will attempt to connect to the selected SSID, using the settings on the Wireless Settings screen.
  • Page 15 The Network Address screen asks for information that is needed to connect a DVC-1100 call over the Internet. There are three types of network connections to choose from: DHCP, Fixed IP and PPPoE. If you do not know which to choose or you do not have enough information to complete this section, please contact your ISP or Network Administrator for assistance.
  • Page 16 IP address, Subnet mask and Gateway If Fixed IP is chosen, enter each of these settings for the DVC-1100. You will be able to obtain the IP address, subnet mask and gateway address from your router configuration settings, ISP or network administrator.
  • Page 17 Using the Setup Wizard (continued) DNS (Domain Naming System) Screen If you entered an IP address in the Network Address screen (described on the previous page) you will see the screen for setting DNS server addresses. The DNS screen asks for information regarding the Domain Name System (DNS) server.
  • Page 18: Using A Telephone With The Dvc-1100

    Speakerphone Mode on the DVC-1100 to share the audio with others. This can all be controlled by the remote control. When the phone is picked up, the built-in and external microphones are muted.
  • Page 19: Using The Dvc-1100

    Banner Window After the DVC-1100 VideoPhone is setup by using the Setup Wizard, you will see the above Main Screen each time you turn on the VideoPhone. There is a larger Main Window that displays the self-view until a call is connected.
  • Page 20 Internet and determine the Public IP address of your Internet connection. If this operation is unsuccessful and the icon shows as: DVC-1100 cannot be used over the Internet. It may still be used on an internal network as an internal videoconferencing system.
  • Page 21: Privacy Status Icons

    Just like a regular phone call, picking up the telephone handset will answer the DVC-1100 VideoPhone. You may also use the remote control to answer by pressing the ENTER key when the “Answer” button on the screen is highlighted in a dialog box.
  • Page 22 30. Pick up the telephone handset. The DVC-1100 VideoPhone senses the telephone is off the hook and a prompt appears on the screen asking you to either enter a phone number or press # key to select the Speed Dial List.
  • Page 23: Speakerphone Mode

    “Incomplete Call” message. Speakerphone Mode The DVC-1100 has a Speakerphone Mode if the call needs to be shared with more than one person, or when it is desirable to talk without using the telephone handset. In Speakerphone Mode, the speaker on the television and either the built-in microphone in the DVC-1100 or an external microphone are used.
  • Page 24 Speakerphone Mode is now active. When in Speakerphone Mode with the built-in microphone, you should face the DVC-1100 VideoPhone unit when you speak so the microphone will pick up all your words. Speak louder as you move further from the microphone. The recommended distance from the microphone in Speakerphone Mode is 6 to 8 feet.
  • Page 25: Entering Phone Numbers

    Entering Phone Numbers The DVC-1100 can connect with other DVC-1100 VideoPhones throughout the world. During the setup of the DVC-1100, you entered a Country code into the Personal Information screen, along with an Area code and a Phone number. To make calling a VideoPhone similar to using a regular telephone, you enter VideoPhone numbers in a format similar to your local telephone system.
  • Page 26 To complete a call to another VideoPhone with the same Country code, but a different Area code (i.e., “a long-distance” call), enter the Area code and Phone number of the party you are calling. (Remember: The DVC-1100 uses the Internet for completing calls and not long-distance phone lines!)
  • Page 27 Calling a VideoPhone or H.323 Device with an IP Address If you are unable to Dial another DVC-1100 by using its Phone number, you can complete a call by entering the IP Address of the VideoPhone you want to call.
  • Page 28: Using The Configuration Menu

    Using the Configuration Menu Main Screen Ready for call After starting the DVC-1100 VideoPhone, the Main Screen is displayed. The self-view image should be displaying in the larger window. The following buttons reside on the main screen: Set up a speed dial list and choose from several methods of Dial placing a call to other VideoPhones.
  • Page 29 To access this feature, select Recent Calls on the Dial screen. The window below will appear. Navigate to the desired phone number using the up and down buttons on the DVC-1100 and press the ENTER button to dial the number.
  • Page 30 Using the Configuration Menu (continued) Main Screen > Dial (continued) To add a Speed Dial entry, enter a name and a number (or an IP address) using the remote’s number pad or the on-screen keyboard. Click OK to complete the addition of a Speed Dial entry. Remove Removes a selected entry from the Speed Dial List.
  • Page 31 Click this button to view the connection details. Items such as video and audio formats and call rates will be displayed. The connection details can be viewed only while the DVC-1100 VideoPhone is on a call.
  • Page 32 Using the Configuration Menu (continued) Main Screen > Settings The Settings screen contains six buttons that allow the DVC-1100 to be customized in different ways. Each of these settings are detailed starting on the next page. Controls settings that adjust the way you view, listen and General use the DVC-1100 VideoPhone.
  • Page 33 Play sound with user input Selecting this checkbox allows the DVC-1100 to automatically accept any incoming call. You will hear two short beeps if a call is received with auto-answer enabled. If this checkbox is not selected and a call is received, a dialog box appears asking if you want to accept the incoming call.
  • Page 34 This phone number will not be visible to any other users. The DVC-1100 can support global phone number formats. (up to 4 digit area codes and up to 9 digit phone numbers are supported).
  • Page 35 This screen controls how a public IP address is obtained. If the Public IP button is “grayed out”, it means that your DVC-1100 is in the process of searching for a public IP address. If this lasts for more than 30 seconds, the DVC-1100 will most likely not find a public IP address.
  • Page 36 Using the Configuration Menu (continued) Main Screen > Settings > Network > Address DHCP DHCP is the default option and is used when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server that offers static DHCP. Fixed IP Fixed IP is used when connecting to a broadband connection that offers static IP addressing or when behind a router that is not...
  • Page 37 DHCP table. This is rarely used and is optional. MAC (Media Access Control) is an unique identifier for the Ethernet hardware of your DVC-1100. If you need to know the MAC address of your DVC-1100, it can be found on this screen.
  • Page 38 Using the Configuration Menu (continued) Main Screen > Settings > Network > DNS When this screen appears, Click OK to save the changes and restart the system. Enter the Primary Internet DNS (Domain Name System). Primary DNS These are Internet server addresses that you should be able to obtain from your router configuration settings, ISP or network administrator.
  • Page 39 Your router will usually have a Network Address Translation (NAT) mode in- stalled. The NAT affects the IP address of the DVC-1100 and any other devices sharing your Internet Connection. See the Glossary on page 69 for a description of a NAT.
  • Page 40 Using the Configuration Menu (continued) Main Screen > Settings > Network > Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. Change the settings by selecting the send or receive Change button and select the value desired by moving the selection up or down in the list box.
  • Page 41 PING is a network or Internet utility, used to test a network or Internet connection. If you are having problems establishing a connection to another VideoPhone after the setup of the DVC-1100, you can use the PING function to test if your Internet connection is working correctly.
  • Page 42 Close Use the remote control up/down arrow buttons to select the SSID of the device you will connect the DVC-1100 to. Press ENTER on the remote to select this SSID and the Wireless Settings screen will appear (see next page.) The checkbox is checked by default, allowing the DVC-1100 to be used wirelessly.
  • Page 43 Using the Configuration Menu (continued) Main Screen > Settings > Network > Wireless Site Survey > Wireless Settings The Wireless Settings screen controls the following wireless connection and encryption settings on the DVC-1100: SSID Auth Type WEP Type i2eye AP The name of the selected wireless device from the Wireless Site Survey screen.
  • Page 44 When you have entered all the keys desired, press the down arrow and press the Apply button. The DVC-1100 will attempt to connect to the selected SSID, using the settings on the Wireless Settings screen.
  • Page 45 Set Defaults will restore all settings to factory defaults. This will also erase all speed dial entries that have been added. If you select Check Now then the DVC-1100 will check for an update. If an update is found the following message will appear.
  • Page 46 Using the Configuration Menu (continued) Main Screen > Settings > Video The DVC-1100 has the Automatically adjust video contrast checkbox enabled by default, allowing automatic adjustment of the video contrast every 30 seconds. To manually adjust the Video settings, you must uncheck the Automatically adjust video contrast checkbox.
  • Page 47 Using the Configuration Menu (continued) Main Screen > Settings > Mic Vol You can adjust the sensitivity of the built-in microphone from the Volume Adjustment screen. This adjustment will control how the party on the other end of the VideoPhone connection hears you. To adjust the volume, press the right arrow on the remote control to increase the setting and the left arrow to decrease the setting.
  • Page 48 Using the Configuration Menu (continued) Main Screen > Privacy Audio Privacy prevents the audio on your side from being Audio Privacy sent to the remote caller. No one on the other end of the VideoPhone call will be able to hear you if this setting is checked, although they can see you.
  • Page 49: Using The Dvc-1100 With D-Link Routers

    D-Link router, the D-Link DI-614+ router is shown above. In the DI-614+ configuration utility, go to the Advanced>Virtual Server screen and check the DVC-1100 box from the list on the page. No other configuration is needed, with supported D-Link routers, to use the DVC-1100.
  • Page 50: Using The Dvc-1100 With Routers, Gateways Or Modems

    DVC-1100. A router connects to the Internet through a series of numbered ports. The ports used by the DVC-1100 are often blocked from access over the Internet by the firewall features of the router.
  • Page 51 Opening Ports on Your Routers and Gateways (continued) How to open ports on a router A total of 7 ports must be opened for the DVC-1100 to work with most routers or firewalls. To open these ports, please do the following:...
  • Page 52 Under Schedule, Click Always Click Apply to complete You have now completed the opening of the 7 ports. Your DVC-1100 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same; please refer to your router or gateway user manual for specific instructions on opening ports.)
  • Page 53: Network With Multiple Public Ip Addresses

    Using an Ethernet cable, connect the modem’s Ethernet port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-1100 VideoPhone into any other available port.
  • Page 54: Broadband Modem Only

    Commonly found in small offices, home offices, or homes with more than one PC where multiple public IP addresses are available. In order to install the DVC-1100 VideoPhone as another device behind a hub assign an available public IP address to the VideoPhone.
  • Page 55: Troubleshooting

    If you are calling someone who has an videoconference endpoint besides a DVC-1100 VideoPhone, you will have to make direct IP calls to them. If the other party has a DVC-1100 VideoPhone and you cannot connect to them via the Directory Service, they are probably not registered.
  • Page 56 Troubleshooting (continued) 5. Picking up the phone displays a window with speed dial list or brings up a message about no entries in the speed dial list. VideoPhone is not registered with the Directory Service. Sometimes it takes the VideoPhone up to ten minutes to register. Verify all network settings, including DNS.
  • Page 57 Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1100 with Routers, Gateways or Broadband Modems on page 50, or consult your router’s documentation or your network administrator for help on...
  • Page 58 Port forward the appropriate ports to the VideoPhone. The VideoPhone needs ports 1720 (TCP) and ports 15328-15333 (TCP and UDP) open to function properly. See the section Using the DVC-1100 with Routers, Gateways or Broadband Modems on page 50, or consult your router’s documentation or your network administrator for help on...
  • Page 59 Troubleshooting (continued) 13. Audio has an echo. Other party television is too loud. The other party television volume needs to be turned down. 14. Excessive delay during a conversation. Incorrect network speed settings (too fast). Decrease the send/ receive speeds from the Settings>Network>Speed screen and attempt the call again.
  • Page 60 Troubleshooting (continued) 18. Error message VideoPhone could connect to the selected wireless network. Check the status of other wireless devices on the network. Confirm the wireless router and any access points are configured and operating normally. Wireless settings do not match wireless network settings. Check the wireless settings for the network wireless router or access point.
  • Page 61 Troubleshooting (continued) 21. VideoPhone reports packet loss. Incorrect Network Speeds. See Incorrect Network Speeds section in this Troubleshooting Guide. Network line is congested. If the packet loss is from one to six percent it will probably be due to network congestion. The VideoPhone will be able to recover.
  • Page 62 1. Keep the number of walls and ceilings to a minimum - Each wall or ceiling can rob your D-Link Air Wireless product of 3-90 ft. of range. Position your Access Points, Residential Gateways, and computers so that the number of walls or ceilings is minimized.
  • Page 63 For questions on wireless repeaters please contact sales at 1800-326-1688 There are wireless booster antennas available online, unfortunately D-Link is unable to support/warranty that. For more troubleshooting information on D-Link wireless devices, please visit http://support.dlink.com and search the FAQ section.
  • Page 64: Frequently Asked Questions

    Can I use the DVC-1100 with a computer and monitor instead of a Yes. The DVC-1100 can be used with a computer and monitor instead of a TV. However, you will need a TV Tuner / Video Capture device or a video card that accepts video input from an RCA jack.
  • Page 65 Frequently Asked Question (continued) How large will the image be? As large as the TV screen. The DVC-1100 supports three screen formats. The first is a picture-in-picture mode that has the incoming video covering about half the television screen and the outbound video in a smaller win- dow.
  • Page 66 Frequently Asked Question (continued) What devices can I connect to with the DVC-1100? With the DVC-1100 you can connect to any hardware or software that is H.323 compatible. If you are not sure if your hardware or software is H.323 compatible, please contact the manufacturer/developer.
  • Page 67: Glossary Of Terms

    DSL is ADSL (Asymmetrical Digital Subscribers Line) where the download speed is usually much higher than the upload speed. Ethernet: The port on the back of the DVC-1100 VideoPhone that is used to send and receive data over a network.
  • Page 68 Glossary of Terms (continued) Firewall: A security mechanism placed between networks, which restricts certain types of data to devices behind the firewall. H.323: Standard defining videoconferencing over the Internet. Home Gateway: A term commonly interchanged with router. Also called a residential gateway.
  • Page 69 QCIF (Quarter Common Intermediate Format): An intermediate video format. QCIF resolution is 176x144. The DVC-1100 VideoPhone will send QCIF-sized video only if the remote endpoint cannot decode CIF. QoS (Quality of Service): Allows guaranteed bandwidth and packet delivery network devices over a network.
  • Page 70 DVC-1100 VideoPhone in addition to UDP. UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-1100 VideoPhone to send and receive audio and video data. WAN (Wide Area Network): A network that is designed to span large distances.
  • Page 71: Technical Specifications

    Up to 30fps Video Up to 30fps CIF (352 x 288 pixels), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic contrast control DVC-1100 Robust Video Audio Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints...
  • Page 72 Technical Specifications (continued) LED Indicators Power Status Video monitor WLAN activity Network link and transmit Dialing Capabilities Speed dial list allows up to 50 entries Manual dialing with telephone handset using Directory Service Manual dialing with direct IP entry Remote Software Update Software update, automatic or manual Network Standard:IEEE 802.3...
  • Page 73: List Of Country Codes

    List of Country Codes Code Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Hercegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burundi...
  • Page 74 List of Country Codes (Continued) Code Country Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands Netherlands Antilles Nevis New Caledonia New Zealand Nicaragua...
  • Page 75: Contacting Technical Support

    You can find the most recent software and user documentation on the i2eye website. D-Link provides free technical support for customers within the United States and Canada for the duration of the warranty period on this product. U.S. and Canadian customers can contact D-Link Technical Support through our web site or by phone.
  • Page 76: Warranty

    Warranty Period from the date of original retail purchase. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware.
  • Page 77 RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the Product and will not ship back any accessories.
  • Page 78 Product may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from D-Link Corporation/D-Link Systems, Inc., as stipulated by the United States Copyright Act of 1976. Contents are subject to change without prior notice.
  • Page 79: Registration

    Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. (03/30/05)

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