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D-Link DVC 2000 - i2eye Broadband VideoPhone Video Conferencing Device Product Manual

Desktop broadband videophone
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PAT US7, 164, 435 B2


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   Summary of Contents for D-Link DVC 2000 - i2eye Broadband VideoPhone Video Conferencing Device

  • Page 1 PAT US7, 164, 435 B2...
  • Page 2: Table Of Contents

    Calling a VideoPhone with a Different Area Code ..........5 Calling a VideoPhone with a Different Country Code ..........6 Calling a VideoPhone or H.33 Device with an IP Address .........7 Using the Configuration Menu ..............28 Dial ........................9 Manual.Dial....................30 D-Link Systems, Inc.
  • Page 3 Update......................45 Video......................47 Mic.Vol......................48 Privacy .......................49 Port Configuration ................50 Using the DVC-000 with D-Link Routers ............50 Opening Ports on Routers and Gateways ............51 Network Configuration ................. 54 Network with Multiple Public IP Addresses ............54 Broadband Modem and One PC .................54 Broadband Modem, Multiple PC’s, and a Hub ............55...
  • Page 4: Package Contents

    Optional: Television with standard composite audio and video inputs (white and  yellow RCA jacks) Optional: Connect the i2eye DVC-2000 to a PC equipped with a videocapture  device that allows input of standard composite video (using RCA Jacks) D-Link Systems, Inc.
  • Page 5: Introduction

    DVC-2000 can be turned off whenever desired. This manual provides the instructions for installing and using your D-Link i2eye DVC-2000 Broadband VideoPhone and will help to make your VideoPhone experience go as smoothly as possible.
  • Page 6: Features And Benefits

     Uses broadband cable/DSL or network connections for high-quality video  H.323 Internet videoconferencing standard compliant   Uses the D-Link Directory Service for convenient dialing using phone numbers  Easy Setup Wizard Picture-in-Picture view or full-screen view  Voice-only standard telephone mode ...
  • Page 7: Hardware Overview

    Hardware Overview DVC-000 User’s Manual Hardware Overview Connections D-Link Systems, Inc.
  • Page 8: Leds

    * PSTN Mode: PSTN stands for Public Switched Telephone Network. This is the international phone standard of transmitting analog voice data over copper wires. In PSTN mode, your DVC-2000 functions as a standard telephone using your standard phone line connection. D-Link Systems, Inc.
  • Page 9: Buttons

    Full-Screen/Standard: Toggles between the full-screen and standard displays modes. The Privacy buttons enable and disable audio and video transmission. The Volume buttons adjust the volume. The Plus sign + increases the volume and the minus sign - decreases the volume. D-Link Systems, Inc.
  • Page 10: Getting Started

    There is an easy to use Setup Wizard built-in to the DVC-2000 to accomplish the setup. You will need to enter your name, a videophone number, and your Internet connection information in order to use your VideoPhone. D-Link Systems, Inc.
  • Page 11: Using The On-Screen Keyboard

    When you are finished entering text and numbers, move the cursor to highlight OK on the screen and press OK on the keypad or you can press the CANCEL button on the DVC-2000 to remove the keyboard from the screen, leaving what you typed on the screen. D-Link Systems, Inc.
  • Page 12: Using The Setup Wizard

    The first screen that appears during the initial startup is the Welcome Screen. This screen explains what information is needed to complete the setup and also explains how to navigate through the Setup Wizard. Press the OK button on the DVC-2000 to continue to the next screen. D-Link Systems, Inc.
  • Page 13: Personal Information

    VideoPhone. You can use your regular phone number or make up a new one. Only your name will be displayed at the other end of the video call. Your phone number will not be visible to anyone else. D-Link Systems, Inc.
  • Page 14: Network Address

    MAC (Media Access Control) is a unique identifier for the MAC: Ethernet network hardware of your DVC-2000. If you need to know the MAC address of your DVC-2000, it can be found on this screen. D-Link Systems, Inc.
  • Page 15: Fixed.ip

    IP Address: settings, ISP, or network administrator. Input the Subnet mask provided from your router configuration Subnet Mask: settings, ISP, or network administrator. Input the Gateway address provided from your router Gateway: configuration settings, ISP, or network administrator. D-Link Systems, Inc.
  • Page 16: Pppoe

    Your PPPoE username provided by your ISP. Username: Enter the PPPoE password. Password: Your Internet Service provider may require you to provide a Host name: host name to connect to the Internet. If this is required, you can enter it here. D-Link Systems, Inc.
  • Page 17: Dns

    The Domain Name System (DNS) translates Internet domain names (for example, which is easy for humans to use and remember) to IP addresses, which are what computers and Internet devices use to find each other on the Internet. D-Link Systems, Inc.
  • Page 18: Network Speed

    Settings > Network > Speed screen. A message appears asking to restart the DVC-2000 VideoPhone to complete the setup. Press the Yes button to restart the device. Congratulations! You are now ready to make and receive i2eye VideoPhone calls. D-Link Systems, Inc.
  • Page 19: Using The Dvc-2000 In Pstn Mode

    Broadband Mode: Broadband mode allows you to video conference via your Internet connection using digital communication standards. You can connect to anyone with a broadband connection and an i2eye device from anywhere in the world. D-Link Systems, Inc.
  • Page 20: Using The Dvc-2000 In Broadband Mode

    (See Calling a VideoPhone or H.323 Device with an IP Address on page 27). Below are the status icons: Looking for i2eye updates Obtaining the Public IP address (Router’s Address) DVC-2000 is registering with the Directory Service D-Link Systems, Inc.
  • Page 21: Privacy Status Icons

    Do Not If you select Do Not Disturb in the Privacy Disturb Settings window, your VideoPhone will not ring if dialed and the other party will receive a message that you are not taking calls. D-Link Systems, Inc.
  • Page 22: Placing A Videophone Call

    If you are sharing a VideoPhone call with a group using Speakerphone mode and wish to conduct a private conversation, pick up the telephone handset. The others in the group will not be able to hear the conversation. D-Link Systems, Inc.
  • Page 23:

    After entering the number into the Phone number box, move the cursor to the Dial button using the arrow buttons on the DVC-2000. To make the call, press the OK button on the DVC-2000. D-Link Systems, Inc.
  • Page 24: Calling A Videophone With The Same Country And Area Code

    Example: The VideoPhone you’re calling has a local VideoPhone number of 555-1212. Leave the default country and area code boxes and enter the phone number 5551212. To make this call with the telephone handset, you would dial 12125551212 (Country code+area code+phone number). D-Link Systems, Inc.
  • Page 25: Calling A Videophone With A Different Area Code

    555-1212. Leave the default country code box, enter 949 into the area code box and then enter the phone number 5551212. To make this call with the telephone handset you would dial 19495551212 to complete this call. D-Link Systems, Inc.
  • Page 26: Calling A Videophone With A Different Country Code

    2 and a phone number of 5555-1212, you would enter 886 into the country code box, 2 into the area code box and then enter Phone number 55551212. From the telephone handset, you dial 886255551212 to complete this call. D-Link Systems, Inc.
  • Page 27: Calling A Videophone Or H.33 Device With An Ip Address

    Web site as the IP address if a VideoPhone is connected to this Website. For example, you can avoid entering an IP address number and instead use the on-screen keyboard to dial an address such as: D-Link Systems, Inc.
  • Page 28: Using The Configuration Menu

    Choose full screen view or the default view, as well as Internet connection status. Settings: Change settings relating to video calls, personal information, and network information. Privacy: Select from several methods of audio and video privacy. D-Link Systems, Inc.
  • Page 29: Dial

    A name is dialed by highlighting the item and pressing the OK button on the DVC-2000. After 10 entries are created, the Speed Dial List will scroll to display entries 11 through 50. D-Link Systems, Inc.
  • Page 30: Manual.dial

    Navigate to Dial and press the OK button on the DVC-2000 to start a VideoPhone call. If the Warning screen below appears, an invalid IP address has been entered. Please correct the IP address and try again. D-Link Systems, Inc.
  • Page 31: Add

    Removes a selected entry from the Speed Dial list. Edit Allows the modification of either the name or number (or IP address) of the selected Speed Dial entry. Close Closes the Dial screen, saving the current entries to the Speed Dial list. D-Link Systems, Inc.
  • Page 32: View

    Click this button to view the connection details. Items such as Details (Button) video and audio formats and call rates will be displayed. The View Connection connection details can be viewed only while the DVC-2000 Details: VideoPhone is on a call. D-Link Systems, Inc.
  • Page 33: Settings

    DVC-2000 will look for system updates each time it starts up. This setting allows you to search for an update manually. Video: This will allow you to adjust the video display settings. Mic Vol: Used for adjusting the volume of the built-in microphone on your DVC-2000. D-Link Systems, Inc.
  • Page 34: General

    Select this checkbox to hear a beep with each function pressed. Play sound with You will hear no sound if this is not selected. user input: D-Link Systems, Inc.
  • Page 35: Personal.information

    You may make up a new one if desired. This phone number will not be visible to any other users. The DVC-2000 can support global phone number formats (up to 4 digit area codes and up to 9 digit phone numbers are supported). D-Link Systems, Inc.
  • Page 36: Network

    Allows for setting transmit and receive speeds that best match Speed: your current connection. The PING network utility allows you to test the network PING: connection of the DVC-2000 by “pinging” another IP address. D-Link Systems, Inc.
  • Page 37: Address

    MAC (Media Access Control) is an unique identifier for the MAC: Ethernet network hardware of your DVC-2000. If you need to know the MAC address of your DVC-2000, it can be found on this screen. D-Link Systems, Inc.
  • Page 38: Fixed Ip

    Input the Gateway address provided from your router Gateway: configuration settings, ISP or network administrator. Note: Use the asterisk (*) button on the numeric keypad to enter a period (.), also referred to as a dot in the IP information. D-Link Systems, Inc.
  • Page 39: Dns

    The Domain Name System (DNS) translates Internet domain names (for example www. which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet. D-Link Systems, Inc.
  • Page 40: Pppoe

    Your Internet Service provider may require you to provide a Host name: host name to connect to the Internet. If this is required, you can enter it here. When this screen appears, click on Yes to save the changes and restart the system. D-Link Systems, Inc.
  • Page 41: Public Ip Address

    (Optional) Select this checkbox if you want to manually change Specify public IP: the DVC-2000 VideoPhone’s public IP address. Enter the public IP address. (Only available for editing when Public IP address: Specify public IP is selected.) D-Link Systems, Inc.
  • Page 42: Network Speed

    Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. Change the settings by selecting the send or receive Change button and Main.Screen>.Settings.>.Network.>.Network.Speed D-Link Systems, Inc.
  • Page 43 DVC-2000’s performance. Contact your Internet Service Provider or Network Administrator for correct values. The send and receive settings can be different speeds. Typically Cable and DSL modems receive at a higher speed and send at a lower speed. D-Link Systems, Inc.
  • Page 44: Ping

    IP address and the PING utility fails to reach the host, you will receive a “Fail. Host is not Reachable.” message. This indicates that a possible problem with your Internet connection exists. Press OK to return to the Network Settings screen. D-Link Systems, Inc.
  • Page 45: Update

    Check Now: Check Now for an update right now. Version: Displays the current version information. Set Defaults: This option will restore all settings to factory defaults. All speed dial entries that have been added will be erased. D-Link Systems, Inc.
  • Page 46 If you select Check Now then the DVC-2000 will check for an update. If an update is found the following message will appear. Clicking YES will begin an update of the firmware in the DVC-2000. A restart of the DVC-2000 is required after the update is complete. D-Link Systems, Inc.
  • Page 47: Video

    1. Use the up/down arrow keys to select which control needs adjustment. 2. Press the right arrow to increase the setting and the left arrow to decrease the setting. Arrow down to OK and press the OK button on the DVC-2000 to implement the Settings you’ve selected. D-Link Systems, Inc.
  • Page 48: Mic.vol

    2. Press OK after you are done to return to the Settings screen. Note: If the microphone volume level is set too high, it may cause audible feedback, resulting in an echo that can affect how clearly the other party hears you. D-Link Systems, Inc.
  • Page 49: Privacy

    This setting will keep a caller from being able to connect to your Do Not Disturb: VideoPhone. When a caller tries to connect with you, they will receive a message indicating that you are unavailable. D-Link Systems, Inc.
  • Page 50: Port Configuration

    DVC-2000, please read the information on the next three pages to learn how to open ports on routers. To complete the configuration that allows the DVC-2000 to work with your D-Link router, the D-Link WBR-2310 router is shown above. No additional configuration is needed with supported D-Link routers.
  • Page 51: Opening Ports On Routers And Gateways

    WBR-2310 wireless router example shown on the following pages. However, the general procedure for opening ports will be similar. (If you do not have a D-Link router, look for Virtual Server, Firewall Rules, Port Forwarding, Advanced or Firewall in your router’s configuration utility.)
  • Page 52:

    Settings button on the Main Screen. Navigate to Settings>Network>Network Address >IP address) D. Under Traffic Type, choose Both (TCP and UDP) E. Under Private Port and Public Port, enter 15328 F. Under Schedule, click Always G. Click Save Settings to save this entry D-Link Systems, Inc.
  • Page 53 You have now completed the opening of the 7 ports. Your DVC-2000 is ready to use with your router or gateway! (Important: Not all routers and gateways are the same. Please refer to your user product’s manual for specific instructions on opening ports). D-Link Systems, Inc.
  • Page 54: Network Configuration

    Using an Ethernet cable, connect the modem’s Ethernet port to the applicable uplink port on the hub. Once that is done, you can plug the PC and DVC-2000 VideoPhone into any other available port. D-Link Systems, Inc.
  • Page 55: Broadband Modem, Multiple Pc's, And A Hub

    Internet, there must exist a public IP address for the world to see. If your ISP is acting as a NAT and assigning private IP addresses, you will have to request a public IP address in order for your VideoPhone to be able to receive calls. D-Link Systems, Inc.
  • Page 56: Troubleshooting

    Telephone cable is not properly plugged in to wall or DVC-2000. Verify that the  cable is connected properly. 6. VideoPhone freezes-up while answering a call VideoPhone is not functioning properly behind a firewall. See troubleshooting  question #8 on the following page. D-Link Systems, Inc.
  • Page 57 VideoPhone is unable to detect the public IP address, it should be entered manually using “Use specific IP address.” The public IP address is given to you by either your ISP or your network administrator.  Incorrect network speeds. See the Incorrect Network Speeds section in this Troubleshooting Guide D-Link Systems, Inc.
  • Page 58 “failed”, you will not be able dial a videophone number to make a call. It will be necessary to dial using an IP address. 17. After removing the lens cover, the image in the Main window has a red or yellow tint  Enable Automatically adjust video contrast under Settings > Video. D-Link Systems, Inc.
  • Page 59 The far side might need to increase their upload speed to be greater than or equal to your download speed. D-Link Systems, Inc.
  • Page 60: Frequently Asked Questions

    What is the D-Link Directory Service? The D-Link Directory Service is a D-Link hosted server which allows you to register a “phone number” with your DVC-2000 VideoPhone. When someone with a DVC-2000 dials this “phone number”, your DVC-2000 will ring and you will be able to accept a call.
  • Page 61 Internet connection. Once the information is sent, i2eye will connect to the D-Link i2eye server. The server will assign an “Internet telephone number” to the device. It will not be necessary to work with cumbersome IP addresses when you want to communicate using the i2eye.
  • Page 62: Glossary

    Firewall: A security mechanism placed between networks, which restricts certain types of data to devices behind the firewall. H.323: Standard defining videoconferencing over the Internet. Home Gateway: A term commonly interchanged with router. Also called a residential gateway. D-Link Systems, Inc.
  • Page 63 The SLIC allows the DVC-2000 to work with a standard telephone without connecting to the phone system. SQCIF (Subquarter Common Intermediate Format): An intermediate video format. SQCIF resolution is 128x96. The DVC-2000 VideoPhone will send SQCIF-sized video only if the remote endpoint cannot decode CIF or QCIF. D-Link Systems, Inc.
  • Page 64 UDP (User Datagram Protocol): The Internet protocol most commonly used by the DVC-2000 VideoPhone to send and receive audio and video data. WAN (Wide Area Network): A network that is designed to span large distances. See LAN. D-Link Systems, Inc.
  • Page 65: Technical Specifications

    Telephone interface- Full Duplex Audio Echo cancellation Voice only to and from Voice over IP endpoints DVC-2000 Robust Audio Speakerphone Input/Output Power Audio Out Video Out 10BaseT Ethernet (RJ-45) SLIC for telephone Camera Manual tilt Manual focus D-Link Systems, Inc.
  • Page 66 IP-based network including Ethernet, Cable, DSL, or T-1 DHCP compliant or fixed IP with subnet mask, DNS and gateway Physical Dimensions (HxWxL): 3.25” x 9.25” x 10.5” Weight: 2.85 lbs Electrical Power supply: Auto-switching 1 Amp; 12 Volt output PAT US7, 164, 435 B2 D-Link Systems, Inc.
  • Page 67: Country Codes

    Iraq Chad Ireland Chile Israel China Italy Colombia Ivory Coast Comoros and Mayotte Jamaica Congo Japan Cook Islands Jordan Costa Rica Kazakhstan Croatia Kenya Cuba Kuwait Cyprus Laos Czech Republic Latvia Denmark Lebanon Diego Garcia Lesotho Liberia D-Link Systems, Inc.
  • Page 68 Viet Nam Palau Wallis and Futuna Panama Western Samoa Papua New Guinea Yemen Paraguay Zaire Peru Zambia Philippines Zimbabwe Poland Portugal Qatar Romania Russia Rwanda Saipan San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro D-Link Systems, Inc.
  • Page 69: Contacting Technical Support

    Technical Support You can find the most recent software and user documentation on the i2eye website. U.S. and Canadian customers can contact D-Link Technical Support through our web site or by phone. Tech Support for customers within the United States:...
  • Page 70: Warranty

    Warranty Period or ninety (90) days, whichever is longer, and is subject to the same limitations and exclusions. If a material defect is incapable of correction, or if D-Link determines that it is not practical to repair or replace the defective Hardware, the actual price paid by the original purchaser for the defective Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware.
  • Page 71 God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
  • Page 72: Registration

    Registration DVC-000 User’s Manual Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 2.4 April 30, 2007 D-Link Systems, Inc.

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