D-Link DVX-2002F User Manual
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D-Link DVX-2002F User Manual

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  Summary of Contents for D-Link DVX-2002F

  • Page 2: Table Of Contents

    1.1 B DVX S RIEF NTRODUCTION OF ERIES 1.2 M EATURES 1.3 M ODULES 1.4 M ECHANICAL ESIGN 1.4.1 DVX-2002F ........................9 1.4.2 DVX-2005F ........................10 1.5 M ODEL OMPARISON ABLE 1.6 E NVIRONMENTAL EQUIREMENTS 1.7 P ACKAGE ONTENTS 1.8 C...
  • Page 3 DVX IPPBX 3.2 O UTBOUND OUTES 3.2.1 Dial Rules ........................34 3.2.2 Dial Plans ........................35 3.3 I NBOUND ONTROL 3.3.1 Inbound Destinations ..................... 37 3.3.2 IVR ..........................37 3.3.3 Ring Group ........................40 3.3.4 Call Queue ........................41 3.3.5 Time Based Rules ......................44 3.3.6 Office Closed Timing .....................
  • Page 4 DVX IPPBX 4.17 P HONE 4.18 LDAP S ERVER 4.18.1 LDAP Server Settings ....................79 4.18.2 Synchronize Contacts with LDAP Server ..............80 4.18.3 LDAP Client Settings ....................80 4.19 F EATURE ODES 5. NETWORK SETTINGS ........................... 86 5.1 N ETWORK ASIC 5.1.1 IPv4 Settings .........................
  • Page 5 DVX IPPBX 7.5 S YSTEM 8. SYSTEM ADVANCED .......................... 119 8.1 T ETTINGS 8.1.1 NTP..........................119 8.1.2 Manual Time Set ......................120 8.2 D TORAGE 8.2.1 USB Data Storage ....................... 121 8.2.2 FTP Data Storage ......................121 8.3 M ANAGEMENT 8.3.1 User Management .......................

  • Page 6: Safety Notice

    DVX IPPBX Safety Notice Please read the following safety notices before installing or using this IP PBX. They are crucial for safe and reliable operation of the device. Failure to follow the instructions contained in this document may result in damage to your PBX and void the manufacturer’s warranty. Please use the external power supply which is included in the package.

  • Page 7: Overview

    In this manual, we will introduce how to install and configure the DVX-2002Fand2005F IPPBX systems. Each model is introduced below: DVX-2002Fhas 2 analog ports installed onboard by default. The available options are detailed below: Optional DVX-2002F Optional DVX-2005F consists of two main components： 2005F Main Case  Modules ...

  • Page 8: Main Features

    DVX IPPBX 1.2 Main Features Black List BLF(Busy Lamp Field) Caller ID Call Detail Records (20000 records) Call Center Queues (20)/ Callback Call Parking/ Call Forward/ Call Transfer/ Call Waiting Call Record /Ring Group Record/ Call Queue Record Conference Bridge (20 Conferences) DISA (Direct Inward System Access) /Paging and Intercom 10.
  • Page 9 DVX IPPBX 37. Web-based Administration and configuration 38. Extension User Portal 39. Webdial/ WebRTC 40. IP Phone Provisioning (Akuvox/ Cisco/ Escene/ Fanvil/ Grandstream/ Htek/ Yealink IP Phone) 8 / 130...

  • Page 10: Modules

    DVX IPPBX 1.3 Modules DVX-2020 Module (for DVX-2005F) 1.4 Mechanical Design 1.4.1 DVX-2002F DVX-2002F Rear Panel 1 * Reset Button 1 * Power Interface (DC 12V 2A) 2 * Ethernet Interface (WAN/LAN:10/100Mbps) 2 * Analog Ports(FXO/FXS) 1 * ANT Port (GSM)

  • Page 11: Dvx-2005F

    DVX IPPBX WAN Status Connected but no data transmitting Blink Data transmitting Disconnected LAN Status Connected but no data transmitting Blink Data transmitting Disconnected FXO Status Channel available Blink Channel ringing Channel failure FXS Status Green Channel available Blink Channel ringing Channel failure 1.4.2 DVX-2005F DVX-2005F Rear Panel...

  • Page 12: Model Comparison Table

    SLOT1/2 Blink Channel ringing Channel failure WCDMA Channel available Blink Channel ringing Channel failure 1.5 Model Comparison Table Items DVX-2002F DVX-2005F Concurrent Calls System Extension Users Capacity Voicemail and 36,000 mins (.gsm) 36,000mins (.gsm) Recording 4000 mins (.wav) 4000 mins (.wav)
  • Page 13 DVX IPPBX Quick Installation Guide Warranty Card Rack Mount Ear Screws 12 / 130...

  • Page 14: Compatible Endpoints

    DVX IPPBX 1.8 Compatible Endpoints Any SIP compatible IP Phone (Desktop Phones and Soft Phones for Windows, Linux, iOS and  also Android platforms). Desktop phone examples include: CISCO, Grandstream, Yealink, Polycom, Snom, Akuvox, Escene, Favil, HTek etc.Soft Phone examples include 3CX, Linphone, X-Lite, Zoiper etc.

  • Page 15: Getting Started

    DVX IPPBX 2 Getting Started 2.1Connect DVX IPPBX to your LAN 2.1.1 System Login DVX series IPPBXs are preconfigured with a static IP address of 192.168.1.100 on the devices WAN port (192.168.10.100 on LAN port). If your network is configured with a different IP range to the DVXsystem default address, then you will need to change the IP address to something more appropriatebefore connecting to your local LAN.
  • Page 16 DVX IPPBX Login page appears as below: Type inthe default username: admin, and default password: admin to login. After successful login, you will be notified to change the default admin password. Please follow the instructions within the notice to do this. To ensure the device is secure, the admin password must be complex so please set a strong password that uses acombination of letters, numbers and also special 15 / 130...

  • Page 17: Configure Network Profiles

    DVX IPPBX characters. Notice: 1. DVX Series IPPBX Web GUI supports the following 11 languages: English, Chinese, Arabic, Persian, Portuguese, Italian, French, Spanish, Russian, Turkish andThai. You can select your native language or if this is not available then the most familiar one to login. We are continuously adding more languages to meet the needs of our customers from all around the world.

  • Page 18: User Extensions

    DVX IPPBX LAN switch. 2.2 User extensions Navigate to web menuBasic->Extensions. This page lists all user extensions on DVX system. Here you can add/bulk add, delete/bulk delete user extensions and also edit/bulk edit the user extension properties. By default, 10 extension numbers within the range of 800 to 809 have been created for you to use.

  • Page 19: Other Extension Ranges

    2.3 IP Extension Registration 2.3.1 Desktop IP phones The following example details how to register a D-Link DPH-150SE IP phone on your DVX IPPBX system. Step 1: Press the softkey “Status”...

  • Page 20: Softphone On Windows Pc

    DVX IPPBX Server Address: IP address of the DVX IPPBX.  Server Port: SIP service port number, by default this is 5060 and does not require changing.  Authentication User: User extension number from the DVX IPPBX user extension page. ...

  • Page 21: Softphone On Android Phone, Iphone Or Ipad

    DVX IPPBX Step 5: Click Next to complete the registration process. 2.3.3 Softphone on Android phone, iPhone or iPad The majority of softphones detailedpreviously in this section have mobile editions for both Android andiOS platforms. You can download these APPs and install them from your mobile phone APP Store.

  • Page 22: Phone Provisioning

    DVX IPPBX Step 6: After entering the register credentials, tap “Register” to register to DVX IPPBX system as an extension. 2.4Phone Provisioning If you plan to deploy a large number of IP phones, phone provisioning is a useful feature as it can reduce the time and effort required to deploy phone extensions.
  • Page 23 IPPBX system. Manufacturer: Manufacturer of the IP phone, currently,DVX supports phone provisioning  phones from the following manufacturers: D-Link. Model:You must specify the exact model number of the phone, even if the phone is from ...

  • Page 24: Phone Provisioning By Dhcp

    DVX IPPBX Once you have added your new IP Phone(s) as described above, configuration files will be generated in the background of the IPPBX system. You can now connect the phone(s) to your LAN and once the phone(s) have booted up they will download configuration files from the IPPBX system and completeauto configuration with the extension numbers you provided.

  • Page 25: Advanced Extension Configurations

    DVX IPPBX Here in this section, you can view real-time status of all extensions. Including idle(online), ringing, in use and also on hold. 2.7Advanced Extension Configurations 2.7.1 Edit Properties of One Extension On the Basic->Extension page, you can click the “Edit” button to edit the properties of one extension number.
  • Page 26 DVX IPPBX SIP: Tick the checkbox to activate SIP protocol.  IAX2: Tick the checkbox to activate IAX2 protocol.  Name: Alias of this extension which can be the name of the extension user.  Extension: Number of this user extension. ...

  • Page 27: Search Extension

    DVX IPPBX Transport: Choose UDP, TCP or TLS as the transport protocol for SIP signaling.  SRTP: Secure Real-time Transport Protocol(SRTP)encrypts the RTP traffic to secure your VoIP  phone calls. Before enabling this option you needto ensure the end point can also support SRTP.
  • Page 28 DVX IPPBX Ifconfigured here, the selected extensions will have the same properties with the exception of the extension numbers. Notice: Here you are configuring mutual parametersfor the selected extensions, if you providean IP address here in the "Permit IP" field, then only the unique endpoint with this IP can register to these extensions. Only consider this if these selected extensions are for an individual gateway or a remote office, otherwise please do not configure here or please specify a network address.

  • Page 29: Upload/Download Extensions

    DVX IPPBX 2.8.4Upload/Download Extensions The upload/download extensions feature can be used to backup or bulk add extensions of the IPPBX system usingtext files. Supported file formats are CSV and TXT. Basic->Extensions Click on the “Upload/Download Extensions” tab on page and you will see the menu as below: Upload Extensions: Here you can upload .csv or .txt file to generate extensions.

  • Page 30: Ippbx Basic

    DVX IPPBX 3 IPPBX Basic 3.1 Trunks A trunk on an IPPBX system is essential for extensions to be able to make outbound phone calls. DVX2002F IPPBX systemsupports FXO, GSM and VoIP trunks for outbound calls. 2005F support FXO,GSM, WCDMA and VoIP trunks. If your IPPBX system is equipped with FXO ports then you can attach the PSTN(Public Switched Telephone Network) lines to the FXO ports for the extensions to make phone calls through the local telephone company.
  • Page 31 DVX IPPBX Description: A name for this trunk.  Protocol: SIP or IAX2 protocol.  Peer Mode: If enabled then Host blank will be hidden. Peer mode requires only that the  authorization matches rather than the IP address. Host: The SIP server domain or IP address. ...

  • Page 32: Fxo And Gsm Trunks

    DVX IPPBX INVITEs. From User: fromuser=yourusername; Many SIP providers require this.  Qualify(sec): Asterisk sends a SIP OPTIONS command regularly to check that the device is  still online. Default value is 2(sec). number: Self defined, and can be used to setup number DID. ...
  • Page 33 DVX IPPBX To be able to make calls on your FXO interface you will first need to create a trunk(s). To create a Basic->Trunks->FXO/GSM Trunks. trunk you need to navigate to web menu Click “New FXO/GSM Trunk” button and you’ll see the available port numbers that can be used. Description: A name for this FXO trunk.

  • Page 34: Outbound Routes

    DVX IPPBX IPPBX system will notify the caller to leave a voice message in the language you set. Answer on Polarity Switch: When enabled, FXO (FXS signaled) ports watch for a polarity  reversal to mark when an outgoing call is answered by the remote party. Hangup on Polarity Switch: In certain countries, a polarity reversal is used to signal the ...

  • Page 35: Dial Rules

    DVX IPPBX 3.2.1 Dial Rules Basic->Outbound Routes->DialRules. Navigate to web menu By default there are no existing dial rules configured in the IPPBX system. You need to click “New DialRule” button to add a new dial rule. Rule Name: A name for this dial rule. ...

  • Page 36: Dial Plans

    DVX IPPBX Time Rule:Set a time condition when this dial rule can be used.  Available Trunks:All existing trunks in the IPPBX system.  Selected Trunks:Trunk/Trunks that can be used by this dial rule.  Custom Pattern:Dial patterns act like a filter for matching numbers dialed with trunks. The ...
  • Page 37 DVX IPPBX Calling rules in the left column are for external calls and calling rules in the right column are for internal calling. If you want to restrict some users from calling out through specific trunk lines or you don’t want them to be able to call certain internal destinations, you can create a new dial plan by clicking the “New DialPlan”...

  • Page 38: Inbound Control

    DVX IPPBX 3.3 Inbound Control The Inbound Control section is where you define how DVX IPPBX system handles incoming calls. Typically, you determine the phone number that outside callers have called (DID Number) and then indicate which extension, Ring Group, Voicemail, or other destination to which the call should be directed.
  • Page 39 DVX IPPBX Click “Record” button and the extension will ring,pickup the extension and speak to record your message. Once recordingis complete your voice prompts will be listed on this page. There is another way to add voice prompts to the system, click “Upload Voice Prompts” tab. Here you can selecta pre-recorded voice prompts file from your operating system to upload and Voice Prompts once complete your file will be listed on...
  • Page 40 DVX IPPBX Let’s look at the above example where your IVR message says “Press 1 for sales, press 2 for marketing, press 0 for operator”. If the caller is on the IVR menu, and after they hear the voice prompts they press 1 then the sales ring group will ring, if 2 is pressed then the Marketing ring group will ring, if 0 is pressed then will the IVR will ring the operator extension.

  • Page 41: Ring Group

    DVX IPPBX theIVR willbe able to dial other destinations that the dial plan allows.(Not recommended) Key Press Events: Define which destination to go by pressing a key on the phone keypad. If  undefined keys arepressed then they will be handled by the “i” parameter, “i” which means invalid.

  • Page 42: Call Queue

    DVX IPPBX the phone screen along with the caller ID. Therefore a ring group member will know which ring group the call is coming from. Extension for this ring group: Reach the ring group member by calling this extension.  Ring(each/all) for lasting time(sec): Ring duration of the group members.
  • Page 43 DVX IPPBX queues. Click “click here” and you’ll be redirected to the extension page to determine which extensions will be employed as call queue agents. Tick the checkbox of the extension numbers which will be employed as call queue agents, then click “Edit Selected”...
  • Page 44 DVX IPPBX call is answered. LeastRecent: Ring the extension of the Agent who has least recently received a call  FewestCalls: Ring the extension of the Agent who has taken the fewest number of calls.  Random:Ring the extension of a random Agent. ...

  • Page 45: Time Based Rules

    DVX IPPBX 3.3.5 Time Based Rules Many businesses have fixed working hours where they know for example that they are only open Monday to Friday between 9am and 6pm and will be closed for business at all other times. Time conditions in DVX IPPBX allow you to control what happens to inbound calls both during and outside normal business hours.
  • Page 46 DVX IPPBX You may add your holidays one by one by specifying the start date and time and the end date and time of the holidays. Once the business hours and holidays all have been configured, you need to define the inbound rules according to the time conditions that you have configured.

  • Page 47: Office Closed Timing

    DVX IPPBX Inbound Control->Inbound Routes destinations, please go to page, set the inbound call destination as “Goto Time Rule” and then select the exact time rule that you have defined, then all inbound calls will be routed according to the time conditions you have configured. 3.3.6 Office Closed Timing Office closed timing is an extending of time based rules, you can manually activate office closed timing by feature code.

  • Page 48: Inbound Routes

    DVX IPPBX needs to be pre-configured before you can use this feature. Save: Save the settings of office closed timing.  Cancel: Cancel the settings.  Status: Status of office closed timing, “Enabled” or “Disabled”.  3.3.7Inbound Routes General For both FXO channels and VoIP channels, you can define default inbound destinations. If you don’t want the inbound calls to always go to anIVR menu, ring group or extension, then you can use a time rule to handle the inbound calls.
  • Page 49 DVX IPPBX DID number with which people can call you on. Click “Number DIDs” tab and click “New Number DID” button to add a number DID rule: Inthis example, if the caller calls your DID number 51097214 the call will go directly to extension 410, general inbound control will not work with this DID number.

  • Page 50: Ippbx Advanced

    DVX IPPBX 4. IPPBX Advanced 4.1 Global IPPBX Advanced Settings 4.1.1 General Navigate to web menu Advanced->Options->General. Here on this page you can configure some global options for all user extensions. In the “Local Extension Settings” section you can viewthe below options that can be configured. Local Extension Settings Operator Extension: Choose an extension to be operator extension.

  • Page 51: Global Analog Settings

    DVX IPPBX Web Dial Auto-Answer: Enable/disable auto answer of the extension numbers while dialing  from Web GUI. Record Format: Choose GSM or WAV as the call recording format.  Call Forward CID: Allow passing the real caller ID to the forwarded number. ...
  • Page 52 DVX IPPBX These options are used to teach the DVX IPPBX system how to detect caller identity(caller ID) from the PSTN lines on FXO ports. Caller ID Detection: Enable/Disable Caller ID Detection.  Caller Name:In some countries/regions caller name can be passed through the PSTN lines, ...

  • Page 53: Global Sip Settings

    DVX IPPBX General Opermode: Set the Opermode for FXO Ports.  ToneZone: Select the tone zone of your country.  Ring Timeout(s): FXO (FXS signaled) devices must have a timeout to determine if it should  hang up before the line is answered. This value can be tweaked to shortenhow long it takes before DAHDI considers a non-ringing line to have hung-up.
  • Page 54 DVX IPPBX Port: SIP over UDP service port. By default D-Link IPPBX system uses UDP as SIP  transmission protocol. Port number can be changed here if required. Port: By ticking the “Enable” checkbox you can enable global SIP TCP support.To register ...
  • Page 55 DVX IPPBX External Refresh(sec): The refresh interval of the “External Host”.  Local Network Address: Your local network address/addresses.  Notice: If you have one-way audio or no audio issue on the remote extensions then this most probably means that NAT support is not properly configured.

  • Page 56: Global Iax Settings

    DVX IPPBX Outbound SIP Registrations The “Outbound SIP Registrations”configures the register behaviorsof DVX IPPBX system when registering as a client to the other SIP servers. Register TimeOut(sec): Retry registration every 30 seconds (default).  Register Attempts: Number of registration attempts before the IPPBX system give up. Default ...

  • Page 57: Virtual Fax

    DVX IPPBX 4.2 Virtual Fax DVX IPPBX system has the ability to auto detect incoming faxes and send the received faxes to a user’s email box. If you don’t wishto send the fax by email then faxes can be saved to a user’s extension account.

  • Page 58: Send Fax

    DVX IPPBX If you want the IPPBX system to send the received faxes to an email address(Fax to Email) then please select an extension number starting with “Virtual Fax”. Then navigate to Basic->Extensionpage to specify the email address in “Email(Fax/Voicemail)”section. If you require that the received fax isstored in the IPPBX system only then you shouldselect a virtual fax extension without specifying the email address.

  • Page 59: Voicemail

    DVX IPPBX Enable: Enable Virtual fax feature for receiving and sending faxes.  Country Code:Enter your country code here.(Optional)  Area Code:Enter your Area Code here.(Optional)  Outbound CID:Only works if the outbound fax is to be sent through VoIP trunks. The other ...

  • Page 60: Playback Voicemail On The Phone

    DVX IPPBX Max Message Time(min): The maximum time duration of an individual voicemail message.  Min Message Time(sec): The minimum time duration of an individual voicemail message.  Default minimum duration is 2 seconds, which means voice messages which are less than 2seconds will be ignored by the IPPBX system.
  • Page 61 DVX IPPBX SMTP Server: SMTP server domain, for example: smtp.gmail.com, smtp.tom.com.  Port: Default SMTP service port is 25, but if you are using SSL/TLS then please use port 465.  SSL/TLS: Encrypts a communication channel between the DVX IPPBX system and the SMTP ...
  • Page 62 DVX IPPBX Attach voicemail to email: If enabled,the system will send any voice message filesreceived to  the extension users’ email box. Sender Name: Alias for the SMTP email account.  From: The email account from SMTP settings.  Subject: The subject of the email sent byDVX IPPBX system. ...

  • Page 63: Playback Voicemail From Web Gui

    DVX IPPBX Oncethese 3 configuration steps are complete, if user extension 401receivesa new voicemail message then theIPPBX system will send this voicemail message to example@gmail.com. 4.3.4 Playback Voicemail from Web GUI An extension user can login to the web interface with their extension number and voicemail password if “Web Manager”...

  • Page 64: Conference

    DVX IPPBX 4.4 Conference Conferences allow two or more callers to be joined together so that all parties on the call can hear one another. Conferences are also referred as Conference Bridges or Conference Rooms. On DVX IPPBX system, you can create up to 20 conference rooms. There are 3 default conference rooms preconfigured for you.

  • Page 65: Dynamic Conference

    DVX IPPBX until another participant enters the conference. Enable caller menu:Check this option to allow the conference admin to access the  conference menu by pressing “*” on the phone. Announce Callers:Announce all the participants in the room whena new participant enters ...

  • Page 66: Music Settings

    DVX IPPBX 4.5 Music Settings Music Settings, or Music On Hold(MOH) as it is more commonly known on an IPPBX systemallows audio files (such as WAV or MP3 files) to be uploaded to the IPPBX system and played back when a caller is placed on hold or is waiting in a queue.

  • Page 67: Disa

    DVX IPPBX In the Upload Music File section, you can select a music folder and browse your PC file system to select your preferred audio file and click “Upload” button to upload the audio file. If there are more than one audio file in the same music folder, they will be played at random. Notice: DVX IPPBX system can adopt MP3, wav(16bit, 8000Hz, mono), gsm, ulaw and alaw audio file format.

  • Page 68: Follow Me

    DVX IPPBX Select DialPlan:Select a dial plan for this DISA so callers will be able to make outbound  phone calls using the trunks on the IPPBX system. Notice: After a new DISA is created, it can be included in the inbound control section as a call destination. But this isnot recommended as it is not safe because all callers can possibly access DISA functionality.

  • Page 69: Call Forward

    DVX IPPBX 4.8 Call Forward 4.8.1 Configure from the Web This feature allows calls to an extension to be automatically forwarded to a specific internal extension or external phone number. Before configuring call forward you can enable the IPPBX system to play a voice prompt before Inbound the call is forwarded.

  • Page 70: Configure From The Phone

    DVX IPPBX 4.8.2 Configure from the Phone Advanced->Feature Codes. Navigate to web menu You’ll see feature codes for call forward as follows: With these feature codes, you can activate or deactivate call forward directly from your phones without configuration on the Web GUI. For example, aDVX IPPBXrequires prefix 9 to call outbound, and the number you want to forward the calls to is 85337096.

  • Page 71: Call Transfer

    DVX IPPBX 4.9 Call Transfer Call Transfer is used to transfer a call in progress to some other destination. There are two types of call transfer. Attended call transfer - Where the call is placed on hold, a call is placed to another party, ...

  • Page 72: One Number Stations

    DVX IPPBX 4.10 One Number Stations One Number Stations isan innovative IPPBX feature unique to D-Link IPPBX. With one number stations feature, you can have the same extension number in several different locations. One number stations feature can put several extension numbers in the same “group”, a main number can be selected from the members and when an incoming call is made to the main number, it will ring all the member extensions including the main number.

  • Page 73: Paging And Intercom

    DVX IPPBX 4.11 Paging and Intercom The Paging and Intercom feature allows you to use your phone system as an intercom system, provided that your endpoints (phone devices) support this functionality. The Paging and Intercom feature allows you to define a number (just like an extension or Ring Group number) that will simultaneously page a group of devices.

  • Page 74: Web Extensions

    DVX IPPBX 4.12 Web Extensions Web Extensionis a new feature that makes use ofWebRTC technology. You can use any web browserthat supports WebRTCto register an extension number to yourDVX IPPBX system without any plugins. To register the first Web extensions please follow the steps below: Step 1: Create a Web Extension Advanced->Web...

  • Page 75: Pin Sets

    DVX IPPBX register interface. Open your web browser and enter URL https://192.168.1.254:9999/webrtc (192.168.1.254should be your IPPBX IP address) you will see the web extension register interface. Please complete the register credentials as below: Next, press Enter and the web extension will be registered and is ready for phone calls just like any other standard extension.

  • Page 76: Call Recording

    DVX IPPBX 4.14 Call Recording DVX IPPBX system has built-in ability to record calls. No additional software is required for recording calls. When DVX IPPBX system records a call, both sides of the call are recorded and written out to a file for playback on a computer. Call recording can be used to ensure call quality, or to keep calls for later review.

  • Page 77: Smart Did

    DVX IPPBX selectively. Advanced->Feature Code. Here on this page you can see the one touch Navigate to web menu recording feature code as below: In a live call conversation, an extension user can use feature code *1 to record this call. With this feature, you don’t have to configure recording all calls for the extensions which may cause heavy system resource use if some call recordings are not required.

  • Page 78: Callback

    DVX IPPBX Pattern:Defines the number format which would be dialed.  Strip:Remove some digits from the front of the dialed number.  Prepend:Prepend some digits in front of the dialed number after manipulated by the “Strip”  option. The numbers to be dialed will start with prefix 17951 and if they call back, the expected numbers will have +86 in front of them instead of the 5-digit prefix 17951.

  • Page 79: Phone Book

    DVX IPPBX Enable: Check the checkbox to enable call back feature.  Strip:The received caller ID might have some additional digits in front of it and it will not be  possible for you to call back directly, you can specify here to remove some digits before calling back.

  • Page 80: Ldap Server

    DVX IPPBX Name: Contact name.  Phone Number: Phone number of the contact.  Speed Dial: Speed dial number which can be used to call this contact from another  extension. After contactshave been created they will be listed here on this page. Here on this page you also have some additionaladvanced options for the phone book and LDAP configurations.

  • Page 81: Synchronize Contacts With Ldap Server

    LDAP” button to synchronize contacts with LDAP server. 4.18.3 LDAP Client Settings After enabling the LDAP server, you need configure aclient. For example: D-Link IP Phone. Open Phone->Remote the web interface of the IP Phone on your browser, navigate to web menu Contact->LDAP...
  • Page 82 DVX IPPBX LDAP: Select LDAP server to connect  Display Title: Define a title for the LDAP server,thiswill be displayed on the phone’s screen.  Version: Select the LDAP Version. Default is Version 3.  Server Address: Configure the server domain or IP ...

  • Page 83: Feature Codes

    DVX IPPBX 4.19 Feature Codes Feature codes allow you to set the special codes that users can dial to access various features. Advanced->Feature Codes. Navigate to web menu Call Parking A Parking Lot allows anyone who has received a call to park the call on an extension, allowing any other user to access the parked call.
  • Page 84 DVX IPPBX Do Not Disturb With the Do Not Disturb(DND) feature enabled, an extension can make outbound phone calls but inbound calls to the extension cannot be made. If an extension user of the DVX IPPBX system dials *74 from their phone, the system will play a beep sound to indicate DND has been activated.
  • Page 85 DVX IPPBX Conference Please see chapter 4.4.2. Call Queues Call queue agents can dial *95 to suspend their extension temporarily, new calls will not be distributed to their extensions, until they dial *095 to resume. Wakeup Wakeup Advanced:Advanced wakeup call menu for adding, viewing andcanceling wakeup ...
  • Page 86 DVX IPPBX number or not. Check LAN Port IP:By dialing this code you'll hear the system announce the IP address of the  DVX IPPBXLAN interface. It can be dialed on a registered IP phone or an analog phone connected to the FXS port, whether the analog phone has been assigned with extension number or not.

  • Page 87: Network Settings

    DVX IPPBX 5. Network Settings 5.1 Network Basic 5.1.1 IPv4 Settings DVX IPPBX system supportsstatic IP, DHCP and PPPoE for WAN connection, whileon LAN port only static IP is supported. If you are configuring your WAN connection as static IP or DHCP, ensure WAN and LAN IP addresses are not in the same network.
  • Page 88 DVX IPPBX If DHCP is selected then the WAN interface will not be configurable as it obtains all its network parameters from the DHCP server. DHCP should be used cautiously as allIP extensions registerto the IPPBX system through the WAN interface and as DHCP addresses can change and IP extensions need to know the address of the IPPBX at all times.

  • Page 89: Ipv6 Settings

    DVX IPPBX If PPPoE is set, you have to specify the username and password given by your ISP and the IPPBX system will dial-up to the ISP and once successfully connected, you will have Internet access on the WAN interface. LAN port connects to your local network for internal IP extensions to register.

  • Page 90: Vlan Settings

    DVX IPPBX Specify your IPv6 network profile here and you willbe able to connect DVX IPPBX to your IPv6 network infrastructure. 5.1.3 VLAN Settings With a layer-3 switch you can configure VLAN on DVX IPPBX system to divide the VoIP and data traffic.

  • Page 91: Static Routing

    DVX IPPBX Ensure VLAN IPs for VLAN1 and VLAN2 of WAN and LAN interfaces are in several different network segments. 5.2 Static Routing Static Routing is a form of routing that occurs when a router uses a manually-configured routing entry, rather than information from a dynamic routing protocol to forward traffic. Network Settings->Static Routing.

  • Page 92: Vpn

    DVX IPPBX Destination: Set the IP address of destination host or network address. E.g.222.209.4.1,  192.168.10.0. Gateway: Set the gateway address.  After thenew record has been manually created you can see it listed here on this page. You can click “Edit” button to edit one of the items, or you can delete the item by clicking the“Delete”...
  • Page 93 DVX IPPBX radio button of L2TP to configure L2TP VPN server. Enable: Tick the checkbox to enable L2TP VPN server.  Remote Start Remote End IP: L2TP VPN remote network IP range, between start IP and  end IP there must be less than 10 available IP addresses. Local IP: L2TP VPN local server IP address.
  • Page 94 DVX IPPBX Now the L2TP VPN client can connect to the L2TP VPN server. L2TP VPN Client For example, in the branch office you are going to connect another IPPBX system to the head office usingL2TP VPN. Network Settings->VPN Client. Check the radio button of L2TP to Navigate to the web menu configure L2TP VPN client.

  • Page 95: Pptp Vpn

    DVX IPPBX 5.3.2 PPTP VPN The Point-to-Point Tunneling Protocol (PPTP) uses a control channel over TCP and a GRE tunnel operating to encapsulate PPP packets. The intended use of this protocol is to provide security levels and remote access levels comparable with typical VPN products. PPTP VPN Server Network Settings->VPN Server.
  • Page 96 DVX IPPBX Enable mppe128:Microsoft Point-to-Point Encryption (MPPE) encrypts data in Point-to-Point  Protocol (PPP)-based dial-up connections or Point-to-Point Tunneling Protocol (PPTP) virtual private network (VPN) connections with 128-bit key. Debug:Tick to enable debug for PPTP VPN connection, debug information will be written ...
  • Page 97 DVX IPPBX Password:PPTP VPN user password given by the VPN server.  Default Gateway:All traffic goes through the L2TP VPN connection.  Notice: If connection is successfully established the system will display: Status: Local IP address 172.16.0.x (An IP address between 172.16.0.2 and 172.16.0.9) Remote IP address 172.16.0.1 96 / 130...

  • Page 98: Openvpn

    DVX IPPBX 5.3.3 OpenVPN OpenVPN is an open-source software application that implements virtual private network (VPN) techniques for creating secure point-to-point or site-to-site connections in routed or bridged configurations and remote access facilities. It uses a custom security protocol that utilizes SSL/TLS for key exchange.

  • Page 99: Ipsec Vpn

    DVX IPPBX Protocol:You can choose eitherUDP or TCP. Stealth requires TCP only so if you havestealth  enabled then this option is not configurable and the Server will use TCP by default. Device Node:TUN or TAP; A TAP device is a virtual Ethernet adapter, while a TUN device is a ...
  • Page 100 DVX IPPBX Enable: Tick the checkbox to enable IPSec VPN server.  Type:Defaults toTunnel mode.  IPSec Local IP: DVX WAN IP, which can be used to connect to the client network.  IPSec Password: Define a password for authentication of the IPSec client. ...
  • Page 101 DVX IPPBX Enable: Tick the checkbox to enable IPSec client.  Type:Ensure this is the same as the IPSec server.  IPSec Local IP:WAN port IP which can connect to the IPSec server.  Server Address:Specify the IPSec server IP. ...
  • Page 102 DVX IPPBX IPSec Password:Define a password for authentication of the IPSec client.  IPSec VPN Client(Transport mode) Network On the remote site, open the client IPPBX web GUI and navigate to web menu Settings->VPN Client. Check the radio button of IPSec. Enable: Tick the checkbox to enable IPSec VPN client.

  • Page 103: N2N Vpn Client

    DVX IPPBX 5.3.5 N2N VPN Client N2N is an open source Layer 2 over Layer 3 VPN application which utilizes a peer-to-peer architecture for network membership and routing. On DVX IPPBX system we support N2N VPN client, to configure the N2N VPN client, please Network Settings->VPN Client.

  • Page 104: Dhcp Client List

    DVX IPPBX Enable: Enable DHCP service.  Interface: Choose the network port to implement DHCP service.  Start IP: Specify the DHCP IP address pool.  Subnet Mask: Netmask to be assigned to client devices.  Gateway: Gateway address to be assigned to client devices. ...

  • Page 105: Ddns

    DVX IPPBX same IP address to a specific computer or IP phone on your LAN. To be more specific, the DHCP service assigns this static IP to a unique MAC address assigned to each NIC on your LAN. Network Settings->DHCP Server->Static MAC.

  • Page 106: Snmpv

    DVX IPPBX Enable: Tick to enable DDNS service.  DDNS Server: Select the DDNS service provider which you have subscribedto.  Username:Username you subscribed to the service provider.  Password:Password you used to sign up to the service provider.  Domain:Your domain name.

  • Page 107: Tr069

    DVX IPPBX 5.7 TR069 TR069 (Technical Report 069) is a Broadband Forum (formerly known as DSL Forum) technical specification entitled CPE WAN Management Protocol (CWMP). It defines an application layer protocol for remote management of end-user devices. Network Settings->TR069. To configure TR069, navigate to web menu Enable: Enable TR069 service ...

  • Page 108: Security

    DVX IPPBX 6. Security 6.1 Firewall DVX IPPBX system has been preconfigured with a built-in firewall which prevents your IP phone system from unauthorized access, phone calls and certainother attacks. To manage the firewall, navigate to web menu Security->Firewall. General Enable Firewall: By default, the firewall is enabled.You may disable the built-in firewall by ...
  • Page 109 DVX IPPBX Name: A name for this rule.  Description: Optional, you may describe why this rule has been created.  Protocol: Transmission protocol, UDP, TCP or UDP with TCP.  Port: Service port number.  IP: Can be an IP address or a network address. ...

  • Page 110: Service

    DVX IPPBX In this example, it will block an IP Address that sends more than 10 packets to the port 9999 within 30 seconds,this rule will prevent brute-force attempts on the web GUI login. Rejected IP Any IP address that is banned will be shown in the table of “Rejected IP”.

  • Page 111: Fail2Ban

    DVX IPPBX If you want to remote access to SSH and web GUI of the IPPBX system, you can forward the corresponding ports on your router. Before doing this please ensure you have set strong passwords for root user and web admin user. 6.3 Fail2Ban Allowed address allows you to add IP addresses and network addresses to the IPPBX system as a whitelist.
  • Page 112 DVX IPPBX These options are actually for Fail2Ban, the “Max Retry” limits the authentication attempts. “Find Time” defines the time duration from the first attempt to the last attempt which reaches the “Max Retry” limitation. “Ban Time” is the time in seconds the IPPBX system will block the IP which exceedsmax retry.

  • Page 113: Reports

    DVX IPPBX 7. Reports 7.1 Register Status On the register status page you are able to check the extension and SIP/IAX2 trunk status intuitively. You can view from which IP an extension is registered and you can also see the connection state, for example how much delay there is between the IPPBX system and the end point.

  • Page 114: Siptrunk Status

    DVX IPPBX Status and Description Registered: Registration success.  Unregistered: Registration failure or unapplied.  Unreachable: Network issue.  Timeout: Register request timeout.  7.1.3 SIPTrunk Status Report->Register Status->SIP Trunk Status. To view SIP trunk status, navigate to web menu Here you can see all your outbound SIP trunks’...

  • Page 115: Fax List

    DVX IPPBX Status and Description Registered: Successfully registered to the service provider and ready for phone calls.  Request Sent: If in this status, it’s most probable that the network is totally unreachable to  the service provider. Please make sure network setting on the IPPBX system are correct. Waiting for Authentication: If “Waiting for...

  • Page 116: Conference

    DVX IPPBX Delete: Delete all recordings from the selected extension number.  Field: Filter the recordings by specifying caller ID or destination ID. For example, if you select  “Caller ID” and specify number 401, you will get back the recordings of the calls made by extension 401;...

  • Page 117: Call Recording Playback

    DVX IPPBX Extension: Extensions that used one touch recording to record calls will be listed here.  Delete: Delete all recordings for the selected extension number.  Start Date/End Date: Search the recordings during this time period.  Delete Selected: Delete the select recording items. ...

  • Page 118: Call Logs

    DVX IPPBX 7.4 Call Logs Call logs are also known as CDR(Call Detailed Records), on the call logs page you can check records for any call that went through the IPPBX system. Report->Call Logs Navigate to web menu and by specifying the time duration and/or Caller ID/Destination ID/Account you can find the call records that you require.
  • Page 119 DVX IPPBX System Log: System Logs store all system events.  Log: PBX Logs store all Asterisk events.  PBX Debug Log: Asterisk debug logs.  Access Log: Web and SSH access logs.  Report->System Logs. To enable these logs for the IPPBX system, please navigate to web menu And enable the logs by ticking the corresponding checkboxes.

  • Page 120: System Advanced

    DVX IPPBX 8.System Advanced 8.1 Time Settings System time is very important for the IPPBX system, especially if the DVX IPPBX system handles inbound phone calls using time rules, then only if the system time is correct will calls be handled properly.

  • Page 121: Manual Time Set

    DVX IPPBX 8.1.2 Manual Time Set If you want to manually set the time for the IPPBX system or for some special reason the IPPBX cannot access the Internet. You can choose to manually set the system time by checking “Manual Time Set”...

  • Page 122: Usb Data Storage

    DVX IPPBX 8.2.1 USB Data Storage Home Plug the USB disk to the USB interface of DVX (2002F and 2005F) IPPBX. Navigate to page. You’ll see the USB storage info like below snapshot. Call recordings will be saved into USB drive without additional configurations. And the files can be accessed from IPPBX system Web GUI.
  • Page 123 DVX IPPBX After each upload you’ll have a new folder created on your FTP server directory named by the date and time of this upload. Notice: After each upload, with the exception of call logs(Master.csv inside cdr-custom folder) all other files will be removed from the IPPBX system, including call recordings(files inside monitor folder) and voice messages(files inside voicemail folder).

  • Page 124: Management

    Change Password the password on page. Root user password also can be changed from this page, it’s recommended not to activate SSH access to the DVX-2002F or 2005F system. If deep troubleshooting of the IPPBX system from 123 / 130...

  • Page 125: Set System Voice Prompts

    DVX IPPBX Security->Service command line prompts is required you may activate SSH access from page. Please deactivate SSH access once done troubleshooting. 8.3.2 Set System Voice Prompts What are system voice prompts? System voice prompts guide callers on for example how to place a call or how to use the IPPBX system functionality.

  • Page 126: Upload Backup File

    If you are uploading a backup from another IPPBX system, please ensure they have the same hardware configurations. It is not recommended to upload backup files to different IPPBX systems, unless you are pretty comprehensive with D-Link IPPBX systems. 8.5 Troubleshooting...

  • Page 127: Ping

    DVX IPPBX check the network reachability, ping and traceroute. With these tools you'll get an outside view of your network response time and network topology, which allows you to track down possible errors more easily. 8.5.1 Ping The ping command is a very common method for troubleshooting the accessibility of devices. It uses a series of Internet Control Message Protocol (ICMP) Echo messages to determine: Whether a remote host is active or inactive.

  • Page 128: Tcpdump

    DVX IPPBX After the process has competed the system will notify you that “Trace Complete” and you can view which routes the packets have taken before reaching their final destination. 8.5.3 TCPDUMP TCPDUMP is a common pocket analyzer allows users to capture TCP/IP and other packets being transmitted or received over a network to which the DVX IPPBX is attached.

  • Page 129: Channel Monitor

    Usually Channel Monitor can be used to capture the caller ID signaling of an FXO channel. If you are experiencing caller ID problem you can perform channel monitor on the FXO port and then analyze the captured packets. If needed, you can send this file to D-Link support for help.

  • Page 130: Reset

    DVX IPPBX web GUI. 8.6.1 Reset By clicking “Factory Defaults” button you can reset all configurations forthe IPPBX system. In addition to the configurations to be reset, recording files, voicemail messages and call logs will also be erased. So please ensure you have backed up the files you need before resetting. The whole resetting process will be completed in2 minutes.

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