D-Link DVC-1100 Manual page 61

Troubleshooting (continued)
21. VideoPhone reports packet loss.
Incorrect Network Speeds. See Incorrect Network Speeds section in
this Troubleshooting Guide.
Network line is congested. If the packet loss is from one to six percent
it will probably be due to network congestion. The VideoPhone will be
able to recover.
22. VideoPhone is not connected to the Internet.
Ethernet cable is not properly plugged into the VideoPhone. Ensure
that the RJ-45 cable is properly plugged into the back of the VideoPhone.
A steady green light on the Ethernet port indicates a valid link has been
made.
Invalid DNS entries. The VideoPhone requires at least one valid DNS
entry. Consult your ISP or network administrator for the DNS IP Addresses.
Invalid IP, subnet mask and/or gateway. All three of these values
have to be correct for the VideoPhone to function properly. Recheck all
of these values. Consult your ISP or network administrator for these
values.
23. Incorrect network speeds.
Incorrect entries for network speed. Consult your ISP or network
administrator to verify the correct send and receive speeds for your
VideoPhone.
Incorrect entries for network speed. While in a call, turn on
Connection Status from the View menu. If the VideoPhone is reporting
packet loss, decrease your receive speed until the VideoPhone reports
zero percent packet loss. If you are not reading any packet loss, increase
your download speed, to the point where you do not report packet loss.
The other party might need to increase their upload speed to be greater
than or equal to your download speed.
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