Related Manuals for D-Link GVC-3000
Summary of Contents for D-Link GVC-3000
- Page 1 GVC-3000 User Guide GVC-3000 D-Link Video Phone User Guide (Updated for Firmware revision GVC-3000-0.9.8)
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Page 2: Table Of Contents
GVC-3000 User Guide Table of Contents 1. Product Overview ..........................4 1.1. Software Features ........................5 1.2. Hardware Overview ........................7 1.2.1. Keypad Overview ......................... 8 1.2.2. LED Overview ........................10 2. Make your Connections ........................11 2.1. Internal ............................. 11 2.2. - Page 3 GVC-3000 User Guide 7.5.8. Self / Remote toggle ......................34 7.5.9. LCD / TV toggle ........................ 34 7.5.10. Switching between Handset and Hands free modes ............34 8. Configuration Guide ......................... 35 8.1. Before starting Network Setup ....................35 8.1.1. How you are connected to the Internet ................35 8.1.2.
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Page 4: Product Overview
It has an inbuilt Camera and 5” color LCD screen for capturing & displaying Video with the flexible options to user. D-Link Video Phone supports all the latest Industry Standard Video Codec such as H.264, H.263, H.263+ and MPEG-4 along with the Audio Codec G.711 μ-Law and A Law, G.723.1 and G.729 a/b. -
Page 5: Software Features
GVC-3000 User Guide 1.1. Software Features 1) Video Features a) Encoding and Decoding i) H.264 ii) H.263 and H.263+ iii) MPEG-4 b) Audio and Video Lip Synchronization c) IP Level TOS d) Supports CIF and QCIF resolutions e) Up to 30 frames per second... - Page 6 GVC-3000 User Guide 3) Call Features a) Two Line Call Support b) Call Hold & Consultation Call Hold c) Unattended & Attended Call Transfer d) Call Forward (Unconditional, On Busy & No Answer) e) Call Waiting f) Call History (Dialed, Received and Missed)
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Page 7: Hardware Overview
The following accessories are included with your phone. Carefully unpack your system and check the supplied accessories with this list. In case of any discrepancy, please contact your reseller. D-Link Video Phone (GVC – 3000) Quick Installation Guide & User Manual Ethernet (CAT5 UTP / Straight through) Cable... -
Page 8: Keypad Overview
GVC-3000 User Guide 1.2.1.Keypad Overview LCD Display Video Camera Cancel: Deletes characters to the left of the cursor while entering text View: Opens a screen with Phonebook, Speed dial and Call History dialing options Line1, Line 2 Transfer: Message LED... - Page 9 GVC-3000 User Guide Alphanumeric keypad is used for entering alphabets, numeric information and special characters based on the context. On the fields accepting special characters, key ‘1’ can be pressed multiple times to enter special characters. Key ‘0’ can be used to enter ‘space’ by pressing twice in the relevant fields.
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Page 10: Led Overview
GVC-3000 User Guide Full Screen/Standard View button toggles between the full screen and standard display modes. Privacy buttons enable and disable audio and video transmission, only during the call. Volume buttons are used to increase and decrease ringer and speaker volumes 1.2.2.LED Overview... -
Page 11: Make Your Connections
Make your Connections 2.1. Internal Place GVC-3000 in a location where you can easily connect to a power outlet, and to your router or gateway. Plug the supplied AC power cable into an AC outlet and then connect the other end to the GVC-3000. -
Page 12: External
GVC-3000 User Guide 2.2. External If you are sharing your broadband connection with a PC, use additional Ethernet (CAT5 UTP) cable to connect your Video Phone’s port labeled PC to your PC. Connect your Video Phone to a router or residential gateway depending on your network. -
Page 13: Before You Begin
URI ( SIPID @ Domain : Port). 3.1. On-Screen-Display D-Link Video Phone is enriched with On-Screen-Display [OSD) on built in 5” Color LCD through which, configuring the device, making and receiving calls can be done in an extremely user friendly manner. -
Page 14: Using Video Phone
GVC-3000 User Guide Using Video Phone Settings and View buttons Missed Call Icon LARGER WINDOW Privacy Icons Device details: Your ‘SIP’ User ID' @ device IP SMALLER WINDOW Status bar Device Time When powered on and after completing the Setup Wizard, the screen above will The larger main Window displays the party you are calling when the call appear. -
Page 15: Missed Call Icon
GVC-3000 User Guide Note: If video privacy is enabled in the “Video Properties” screen, your phone would initiate a normal speech call. The video icon will appear with a cross through it. You can change video privacy status by pressing the “Video Privacy” key. -
Page 16: View Button
GVC-3000 User Guide 4.4. View Button On pressing the button, the view screen would come up, which would give you a variety of options to make calls the easier way. You can make a call through phone book or through speed dial list (a mechanism where you can store most frequently used numbers so that you can dial more easily) or through call history. -
Page 17: Making Calls Through Speed Dial
GVC-3000 User Guide 4.4.2.Making Calls through Speed Dial Press the speed dial icon. The speed dial page would appear. You can scroll to a specific contact that you wish to call and press the “Call” button or you can press the index digit on the keypad to initiate a call for the corresponding “Speed Dial”. -
Page 18: Voice Mail Message Summary
GVC-3000 User Guide The latest number dialed or received or missed is at the top of the list. You can select the number that you wish to dial from the list and make a phone call easily and quickly without having to re-enter the number. You can also view your entire call history entries by looking into the “All”... - Page 19 GVC-3000 User Guide New Urgent Messages: The voice mails at the server which are unread and are of high priority. Old Urgent Messages: The voice mails at the server which are read and are of high priority. New Normal Messages: The voice mails at the server which are unread and are of normal priority.
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Page 20: Managing Contacts
GVC-3000 User Guide Managing Contacts 5.1. Phone Book Your videophone provides up to 300 entries for you to store most frequently used numbers so you can dial them easily. The “Phone Book” screen can be found at (Settings → Dial Configuration → Phone Book). This screen would list out the contacts that you have in the phone book in alphabetical order. - Page 21 GVC-3000 User Guide a) E.164 Number: This is the telephone number of your contact. i) Country Code: Enter the country code of your contact without “+” preceding it. ii) Area code: Enter the area code of your contact in this field.
- Page 22 GVC-3000 User Guide c) VOIP Endpoint: This allows you to add a contact by providing his/her complete URI (User ID, Domain and Port). i) User ID: The account number of your contact’s SIP account. For example, in “user@domain.com:5062” the User ID is “user”, provided by your VoIP service provider.
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Page 23: Modifying Phone Book Entries
GVC-3000 User Guide 5.1.2.Modifying Phone Book entries 1) Highlight the entry you wish to modify. 2) Press the “Edit” button to modify the entry. 3) Press “Remove” button to delete. Please note that if the contact you wish to delete is configured for speed dial or for a call feature, that feature would be disabled if you agree to delete the contact. -
Page 24: Speed Dial
GVC-3000 User Guide 5.2. Speed Dial Your videophone provides a Speed Dial feature for you to allocate frequently used numbers so that you can dial them easily. A maximum of 10 speed dials with indices 0 to 9 can be configured. -
Page 25: Modifying Speed Dial Entries
GVC-3000 User Guide 3. You may traverse through the contact list or use the search textbox on the top of the list to select a contact as the destination for the speed dial index you have mentioned. 4. Press ‘Ok’ to save and add the contact to your speed dial list. “Cancel”... -
Page 26: Get The Best Out Of Your Video Phone
Correct LCD angle is essential to obtain the proper colors on the self view and configuration screens. Move GVC-3000’s LCD so that it is perpendicular i.e. at 90 degrees to the phone’s keypad to get the best out of the phone. -
Page 27: Connecting To A Tv
GVC-3000 User Guide 6.5. Connecting to a TV Although the built-in LCD screen is ideal for individual use, you may find it useful in some situations to display the pictures on a TV screen. For example, it is more convenient to use a TV if several people need to see the screen, or if you are using an MCU (Multi point Control Unit) to conference with more than one caller, with video from several sources on the screen. -
Page 28: Making And Answering Phone Calls
GVC-3000 User Guide Making and Answering Phone Calls Handset and Speaker modes 7.1. During a call, audio-in can be through two modes, namely, the traditional handset mode or hands free (speaker) mode while audio-out can be through handset, hands free or through TV. - Page 29 GVC-3000 User Guide Already in Call: If you are already in a call then to make a second call you will have to tap the hook-flash ( press and release the hook in quick succession ) to get the manual dial screen. This shall place the first call on hold and open the manual dial screen to initiate second call.
- Page 30 GVC-3000 User Guide d) Redialing: Press OK key on the keypad without entering anything. The last dialed number if exists shall be called out. In Manual Dial screen, if the “Call” button is not pressed after one of the alphanumeric keys is pressed, the phone (by default) will wait for five seconds before sending all digits out and initiating the call.
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Page 31: Receiving Calls
GVC-3000 User Guide 7.3. Receiving Calls On receiving a call, you would be prompted by a “Ring” tone and a pop-up box along with the caller details asking whether you want to accept the call or not; the corresponding line LED will be blinking. -
Page 32: Call Features During A Call
GVC-3000 User Guide 7.5. Call Features during a Call 7.5.1.Call Waiting You can enable your phone to allow a second incoming call if you are already in a call. When receiving a second incoming call, your phone would play the “Call Waiting”... -
Page 33: Mute Audio And Freeze Video
• Attended (or Supervised) Transfer: When in conversation with an active call and if the second call is kept on hold, if you press the “Transfer” key or enter the TRANSFER sequence (*2), GVC-3000 will transfer the party in the inactive line to the party in the active line. -
Page 34: Full Screen / Normal View Mode
GVC-3000 User Guide 7.5.7.Full Screen / Normal View mode You can toggle between “full screen view” and “normal view of the image in the LARGER WINDOW of the main screen” by pressing the “Full screen/Normal toggle” button. If the SMALLER WINDOW displays the Self View, you can press ‘Self/Remote Toggle’... -
Page 35: Configuration Guide
GVC-3000 User Guide Configuration Guide 8.1. Before starting Network Setup Please read this section carefully. There are a couple of things that YOU MUST KNOW in order to setup your phone properly. 8.1.1.How you are connected to the Internet (Identifying your Network Environment) •... -
Page 36: Network Configuration
GVC-3000 User Guide 8.2. Network Configuration You must know what type of network you are using first. Refer to “Before Starting Network Setup” to see what network you are using. The network configuration (Settings → Network Configuration) provides different parameters to connect to your network. - Page 37 GVC-3000 User Guide STATIC Choose Static when connecting to a broadband connection that offers static IP addressing or when behind a router that does not have a DHCP server enabled. This choice requires the input of specific IP address information.
- Page 38 GVC-3000 User Guide DHCP Choose DHCP when connecting directly to a broadband modem that offers dynamic IP addressing or when behind a router/DHCP server configured for DHCP. PPPoE Choose this option when connecting directly to a DSL modem that offers a PPPoE connection.
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Page 39: Dns Configuration
GVC-3000 User Guide Idle Timeout: Disconnects the PPPoE connection after “timeout” minutes. Maximum value that can be configured is 86400 seconds. Configuring a value of zero does not disconnect even when there is no activity. 8.2.2.DNS Configuration The DNS* screen (Settings →... -
Page 40: Network Type
GVC-3000 User Guide 8.2.3.Network Type (Settings → Network Configuration → Network Type) This screen lets you configure the type of Network you are connected to. You should be able to get the type of your network from your network administrator. -
Page 41: Nat Traversal
GVC-3000 User Guide 8.2.4.NAT Traversal (Settings → Network Configuration → NAT Traversal) IP Sharing: If IP Sharing is enabled, GVC - 3000 would attempt to use the IP that is provided, in all of its outgoing messages. This IP can be obtained from your network administrator. -
Page 42: Qos Configuration
GVC-3000 User Guide Server Address: IP Address of the STUN server. Server Port: Port at which STUN server can be contacted. Default is 3478. User Name: STUN user name Password: STUN password Most of the STUN servers do not ask for authentication. User name and Password can be left blank in those cases. -
Page 43: Network Check
GVC-3000 User Guide The QoS/TOS denotes how a network should make tradeoffs between throughput, delay, reliability and cost. D-Link Video Phone implements QoS as per RFC 2474 (Differentiated Services TOS). The Differentiated services byte in IP header carries the QoS Value. Six bits of the Differentiated Services field are used to select per- hop-behavior, a packet experiences at each node. -
Page 44: Sip Configuration
GVC-3000 User Guide 8.3. SIP Configuration (Settings → Sip Configuration) SIP (Session Initiation Protocol) is the Voice over Internet protocol that allows GVC - 3000 to communicate with the calling/called destination and to receive incoming calls. SIP ID: Typically the account number for the SIP account. For example, in “user@domain.com:5062”... -
Page 45: Sip Advanced Configuration
GVC-3000 User Guide 8.3.1.SIP Advanced Configuration SIP Registration Time: The time interval between GVC - 3000’s attempts to re- register, in order to refresh the account registration with the VoIP service provider for this account. The default is 3600. User Name: Typically the SIP ID but, certain servers provide the flexibility of having different user name. -
Page 46: Sip Other Configuration
GVC-3000 User Guide 8.3.2.SIP Other Configuration Outbound Proxy: If your VoIP service provider specifies that an outbound proxy* is to be used then fill up the server address and port fields. Server Address: The outbound proxy address provided by the VoIP service provider. -
Page 47: Mwi Configuration
GVC-3000 User Guide Voice Mail Number: This specifies the Phone number of the MWI server to be used to retrieve the voice mail messages. This field is optional and can be left blank. * An Outbound Proxy is a SIP Proxy used when the User Agent (UA) sits behind a NAT (Network Address Translation) Server. - Page 48 GVC-3000 User Guide To retrieve your voice messages, please refer section 4.4.4. Note: Pressing Apply on this screen shall ensure the changes to come into effect ONLY till the device restarts. Please “Save Current Configuration” to retain configuration permanently.
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Page 49: Managing Call Features
GVC-3000 User Guide Managing Call Features 8.4. (Settings → General → Call Features) This screen helps you to configure your phone to manage your incoming calls. GVC - 3000 has a call forwarding feature that forwards your calls to an alternate number when you are unable to receive your call. - Page 50 GVC-3000 User Guide Note: 1) If call forward always is enabled, all other call related features cannot be configured and the options are grayed out. This is because all other features do not make sense if this feature is enabled.
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Page 51: Voice Configuration
GVC-3000 User Guide 8.5. Voice Configuration (Settings → Voice Configuration) Codec stands for compressor/de-compressor; a Codec is a technology standard for compressing and decompressing data. Video/audio quality depends on what kind of Codec you use. GVC - 3000 supports three types of audio Codec (G.729, G.723, and G.711-A/μ). - Page 52 GVC-3000 User Guide Note: Same Codec can not be selected at different priorities. All Codec can not be disabled since device can not make or receive calls. At least one Codec has to be enabled. Country: GVC - 3000 generates tones to indicate busy, ringing, dial tone, and similar.
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Page 53: Video Configuration
GVC-3000 User Guide Video Configuration 8.6. (Settings → Video Configuration) All video related configurations can be done here. Codec configuration and video quality settings can be done. 8.6.1.Video Codec Configuration (Settings → Video Configuration → Video Codec Configuration) You can choose the Codec that you would like to use and assign it a priority. -
Page 54: Display Properties
GVC-3000 User Guide 8.6.2.Display Properties (Settings → Video Configuration → Display Properties) Sharpness: Sharpness controls how GVC - 3000 displays edges of objects in the local video image on-screen. If the image shows multiple vertical lines at the edges of an object, decrease sharpness; if the vertical edges of on-screen objects are fuzzy, increase sharpness. -
Page 55: Time Configuration
GVC-3000 User Guide 8.7. Time Configuration (Settings → General → Time Configuration) 8.7.1.Manual mode Video Phone’s date and time can be set manually in the hour: minute: seconds, date/month/year format. 8.7.2.SNTP The date and time can be synchronized with an SNTP server for your time zone. -
Page 56: Access Information
GVC-3000 User Guide 8.8. Access Information (Settings → General → Access Information) Once you login for configuring GVC - 3000, if there is no activity for more than “Logout Time”, GVC - 3000 automatically logs you out from the configuration mode. -
Page 57: System Information
GVC-3000 User Guide 8.9. System Information (Settings → General → System Information) All the required Information regarding GVC - 3000 like the system name, serial number, software and hardware versions, network address, system contact and System date are available in this screen. -
Page 58: Factory Reset
GVC-3000 User Guide 8.10. Factory Reset (Settings → General → Factory Reset) Click on “Factory Reset” button to restore the system default values which were programmed at factory. You will be asked to confirm the choice. WARNING!!! You will lose all configuration modifications you have made if you continue with this option. -
Page 59: Save Configuration
GVC-3000 User Guide 8.11. Save Configuration (Settings → save Current Configuration) Each screen in OSD would have an “Apply / Ok” button to save the modifications made in the screen. In the screens having Apply, the modifications made come into effect “immediately” but are LOST once the system restarts. In the screens having Ok button, the modifications DO NOT come into effect until they are permanently saved. -
Page 60: Logout
GVC-3000 User Guide 8.12.Logout (Settings → Logout) Press the “Logout” button to logout from the configuration mode. You would be asked for confirmation. If you wish to logout, press “Accept”. The unsaved changes done to your configuration shall be retained even after logout ONLY till the device restarts. -
Page 61: Software Upgrade
GVC-3000 User Guide 8.13.Software Upgrade (Settings → General → Device management → Upgrade) GVC – 3000 allows you to choose the upgrade from the following modes: • Automatic • Manual 8.13.1.Automatic mode If you want to perform the upgrade at regular intervals, you can configure “automatic mode”... -
Page 62: Manual Mode
GVC-3000 User Guide For a weekly once upgrade, specify the day of the week and the time at which GVC – 3000 has to interact with the configured server to start the upgrade. At the configured interval, GVC - 3000 checks for higher firmware versions at the configured server and starts the upgrade with the highest firmware available. -
Page 63: Server Configuration
GVC-3000 User Guide 8.13.3.Server Configuration Firmware (Software) upgrade can be done via either FTP or HTTP. To upgrade via FTP or HTTP, you have to select FTP or HTTP upgrade method. If the server is in a public network, the preferred method is HTTP. GVC - 3000 technical support team would furnish you with the required details Server: The server address needs to be set to a valid URL of a HTTP/FTP server. - Page 64 GVC-3000 User Guide Press “Upgrade” to fetch the firmware files. If the configured upgrade server is found and new code images are available, the GVC - 3000 phone will attempt to retrieve the new image files by downloading them into the phone’s memory.
- Page 65 GVC-3000 User Guide Warning!!! Power failure during the Firmware upgrade can corrupt the flash and there by causing the board to fail during the boot-up time. Then, fail-safe mechanism adopted by GVC – 3000 shall ensure to bring up the device using a backed up image of the old firmware.
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Page 66: Troubleshooting
GVC-3000 User Guide Troubleshooting 1) GVC - 3000 is unable to make a call using a phone number a) Check that you dialed a valid number. b) Check that your network cable is properly connected. c) The Videophone is not connected to the Internet. Verify all network settings, including DNS. - Page 67 GVC-3000 User Guide b) It could be because of excessive motion in the picture you are receiving. A background with less motion at the other end provides a better, smoother video picture. 7) No video in a call GVC - 3000 is not functioning properly behind a firewall. Place the IP address of GVC - 3000 in the DMZ of the firewall.