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Matrix E3XE - 01 Service Manual

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E 3 X E - 0 1 S U S P E N S I O N E L L I P T I C A L
S E R V I C E M A N U A L

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  • Page 1 E 3 X E - 0 1 S U S P E N S I O N E L L I P T I C A L S E R V I C E M A N U A L...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS CHAPTER 1: SERIAL NUMBER LOCATION ............1 CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS Moving the Unit ......................2 Electrical Requirements ..................... 3 CHAPTER 3: PREVENTATIVE MAINTENANCE Recommended Cleaning Tips ..................4 Check for Damaged Parts ..................4 Care and Maintenance Instructions ................5 CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION Console Description ....................
  • Page 3 TABLE OF CONTENTS CHAPTER 9: PART REPLACEMENT GUIDE Front Disk Replacement .................... 35 Front Shroud Replacement ..................36 Lower Control Board (LCB) Replacement ..............39 Generator Replacement ....................40 Generator Belt Replacement ..................42 Drive Belt Replacement ....................43 Pulley Axle Set Replacement ..................44 Drive Axle Set Replacement ..................

  • Page 4: Chapter 1: Serial Number Location

    CHAPTER 1: SERIAL NUMBER LOCATION 1.1 SERIAL NUMBER LOCATION SERIAL NUMBER LOCATION...

  • Page 5: Chapter 2: Important Safety Instructions

    This Suspension Elliptical is intended for commercial use. To ensure CAUTION! If you experience chest pains, nausea, dizziness, or your safety and protect the equipment, read all instructions before shortness of breath, stop exercising immediately and consult operating the MATRIX Suspension Elliptical. your physician before continuing. When using an electrical product, basic precautions should always be CAUTION! Any changes or modifications to this equipment followed including the following: could void the product warranty.

  • Page 6: Electrical Requirements

    2.2 ELECTRICAL REQUIREMENTS The Matrix Suspension Elliptical can now be self powered. It is recommended that the unit be plugged in for at least 4 hours after initial installation to charge the battery prior to using the self powered feature. NOTE: If an add on TV (using a bracket) or Virtual Active is added to the unit, it must be plugged in, or the TV or VA will not operate correctly.

  • Page 7: Chapter 3: Preventative Maintenance

    Preventative maintenance and daily cleaning will prolong the life and DO NOT use any equipment that is damaged or has worn or broken look of your MATRIX Suspension Elliptical. parts. Use only replacement parts supplied by Matrix Fitness Systems. Please read and follow these tips.

  • Page 8: Care And Maintenance Instructions

    3.3 CARE AND MAINTENANCE INSTRUCTION In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a check list to sign off each time service is completed for a specific machine.

  • Page 9: Chapter 4: Console Overlay And Workout Description

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.1 CONSOLE DESCRIPTION E3XE ENTERTAINMENT ZONE TV: Will take the user directly to the TV screen. MULTI-PURPOSE KEYS: Keys have different functions depending on each screen. VOLUME UP / DOWN: Adjusts the volume output through the headphone jack of either integrated console TV or iPod output. GO: One touch Start.

  • Page 10: Workout Setup Steps - Manual

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.2 WORKOUT SETUP STEPS - MANUAL - Press to immediately begin a workout. Workout, resistance level, and time will automatically go to default settings. Pressing GO will not prompt user for age, weight, or level settings. 1) Start pedaling and press the GO key to begin your workout.

  • Page 11: Workout Setup Steps - Cooper Fitness Test

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.5 WORKOUT SETUP STEPS - COOPER FITNESS TEST FITNESS TEST -The Cooper Fitness Test measures cardiovascular fitness and proves an estimated sub-maximal VO2 result. It is based on power output according to ACSM standards and was developed by the Cooper Institute© (www.cooperinstitute.org). User RPMs must remain between 60-80 RPM during the test.

  • Page 12: Workout Setup Steps - Target Heart Rate

    CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION 4.6 WORKOUT SETUP STEPS - TARGET HEART RATE TARGET HEART RATE - The Suspension Elliptical comes with standard digital contact heart rate sensors and are POLAR telemetry compatible. The heart rate control workout mode allows the user to program their desired heart rate zone, and the Suspension Elliptical will automatically adjust the level based upon the user's heart rate.

  • Page 13: Chapter 5: Manager Mode

    CHAPTER 5: MANAGER MODE 5.1 MANAGER MODE OVERVIEW The Manager's Custom Mode allows the club owner to customize the Suspension Elliptical for the club. 1) To enter Manager Mode, press ENTER, 1, 0, 0, 1, ENTER on the upper display. Manager Mode will appear on the display (Figure A). 2) Select the key next to the setting that needs to be changed, and follow the prompts to change.

  • Page 14: Manager Mode - Time Tab

    CHAPTER 5: MANAGER MODE 5.3 MANAGER MODE - TIME TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Time Maximum Time This option allows the club to set the maximum workout Maximum: 99 Minutes Default: 60 Minutes duration limits during peak and non peak hours. Minimum: 5 Minutes Pause Time This option controls the default pause time.

  • Page 15: Manager Mode - Language Tab

    CHAPTER 5: MANAGER MODE 5.5 MANAGER MODE - LANGUAGE TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Language Select default language. This option allows the user to select a flag for a specific language. LANGUAGE FLAG UNIT LANGUAGE FLAG UNIT LANGUAGE FLAG UNIT...

  • Page 16: Manager Mode - Tv Tab

    CHAPTER 5: MANAGER MODE 5.6 MANAGER MODE - TV TAB MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Channel: Default: 3 This option controls the default TV channel on start up. Channels 1-999 Volume: Default: 5 This option controls the default TV volume on start up. Maximum: 17 Minimum: 1 Setup This option allows the TV to be programmed.

  • Page 17: Chapter 6: Engineering Mode

    CHAPTER 6: ENGINEERING MODE 6.1 ENGINEERING MODE OVERVIEW The Engineering Mode allows the club owner to keep track of the technical settings and error history for the Suspension Elliptical. 1) To enter Engineering Mode, press ENTER, 2, 0, 0, 1, ENTER on the upper display. Engineering Mode will appear on the display (Figure A). 2) Select the key next to the setting that needs to be changed, and follow the prompts to change.

  • Page 18: Engineering Mode - Statistics Tab

    CHAPTER 6: ENGINEERING MODE 6.3 ENGINEERING MODE - STATISTICS TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Statistics This option displays the workout information for the unit. 6.4 ENGINEERING MODE - SELF POWER TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Self Power Threshold...

  • Page 19: Engineering Mode - Clubs Tab

    6.5 ENGINEERING MODE - CLUBS TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED Clubs This option allows the club to select a screen Default: MATRIX header from a list. 6.6 ENGINEERING MODE - CLUB ID TAB ENGINEERING MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED...

  • Page 20: Chapter 7: Service Mode

    CHAPTER 7: SERVICE MODE 7.1 SERVICE MODE OVERVIEW The Service Mode allows an authorized service provider to test and store information on the Suspension Elliptical. 1) To enter Service Mode, press ENTER, 3, 0, 0, 1, ENTER on the upper display. Service Mode will appear on the display (Figure A). 2) Select the key next to the setting that needs to be changed, and follow the prompts to change.

  • Page 21: Service Mode - Setup Tab

    CHAPTER 7: SERVICE MODE 7.2 SERVICE MODE - SETUP TAB SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Setup Machine Type Default: Elliptical This option selects the current model. All EPs of this type should be set for -03. Serial Number This option displays the serial number of the console and frame. Accumulated Distance This option displays the accumulated workout distance since production.
  • Page 22 CHAPTER 7: SERVICE MODE 7.2 SERVICE MODE - SETUP TAB - CONTINUED 1) Enter into Service Mode (ENTER, 3, 0, 0, 1, ENTER). 2) Check if the Machine Type is set for E3xe-01. 3) As long as the Machine Type is correct, the console should automatically be set for EP604 and the platform should automatically be set for EP304.

  • Page 23: Service Mode - Test Tab

    CHAPTER 7: SERVICE MODE 7.3 SERVICE MODE - TEST TAB SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Test Keypad This option is for a keypad test.

  • Page 24: Service Mode - Date / Time Tab

    CHAPTER 7: SERVICE MODE 7.4 SERVICE MODE - DATE & TIME TAB SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Time Date & Time This option sets the current date and time on the machine.

  • Page 25: Service Mode - Log Tab

    CHAPTER 7: SERVICE MODE 7.5 SERVICE MODE - LOG TAB SERVICE MODE FUNCTION & DEFAULTS DESCRIPTIONS Delete This option deletes key components replacement history. Create This option creates key components replacement history.

  • Page 26: Chapter 8: Troubleshooting

    CHAPTER 8: TROUBLESHOOTING 8.1 ELECTRICAL DIAGRAMS...
  • Page 27 CHAPTER 8: TROUBLESHOOTING 8.1 ELECTRICAL DIAGRAMS - CONTINUED P21 - DIGITAL COMMUNICATION WIRE...
  • Page 28 CHAPTER 8: TROUBLESHOOTING 8.1 ELECTRICAL DIAGRAMS - CONTINUED G14 - HAND PULSE CONNECTING WIRE...

  • Page 29: Error Codes On The Console

    CHAPTER 8: TROUBLESHOOTING 8.2 ERROR CODES ON THE CONSOLE CODE CLASS DESCRIPTION SOLUTION 0x02AB Machine type error. Set the correct machine type in Engineering Mode. 0x02B4 Resistance type error. Set the correct machine type in Engineering Mode. 0x0201 Low voltage on the battery Charge by running or by plugging (voltage under 11.2V).

  • Page 30: Lcb Led Indicators

    CHAPTER 8: TROUBLESHOOTING 8.3 LCB LED INDICATORS LED CHECKPOINT POSSIBLE ISSUE SOLUTION LEDs 2, 3, 4, 6, & 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB. If LED 1 is OFF. No AC power cord plugged in. Normal for a self powered unit.

  • Page 31: Troubleshooting - Display Issues

    CHAPTER 8: TROUBLESHOOTING 8.4 TROUBLESHOOTING - DISPLAY ISSUES NO DISPLAY ON THE CONSOLE OR THE DISPLAY IS DIM WHEN RUNNING POSSIBLE CAUSES: 1) The switch on the console is in the wrong position. 2) The console cable is damaged or unplugged. 3) The UCB, LCB, or console cable is damaged.

  • Page 32: Troubleshooting - Error 0X04A0

    CHAPTER 8: TROUBLESHOOTING 8.5 TROUBLESHOOTING - ERROR 0x04A0 ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE) LED 1 LED 8 SYMPTOM: Error code 0x04A0 is displayed on the console. CHECK POINT POSSIBLE ISSUE SOLUTION LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged.

  • Page 33: Troubleshooting - Resistance Issues

    CHAPTER 8: TROUBLESHOOTING 8.6 TROUBLESHOOTING - RESISTANCE ISSUES HIGH OR NO RESISTANCE POSSIBLE CAUSES: 1) The console cable is damaged or not properly plugged in. 2) The UCB is damaged. 3) The Generator is damaged. 4) The LCB is damaged. SOLUTION: 1) Check the console cable connections at the UCB and LCB.

  • Page 34: Troubleshooting - Pedals Slipping

    CHAPTER 8: TROUBLESHOOTING 8.7 TROUBLESHOOTING - PEDALS SLIPPING PEDALS SLIPPING POSSIBLE CAUSES: 1) The belt tension is not enough. SOLUTION: 1) Remove the covers and check the drive belt tension. a. The drive belt should be tightened to 180 lbf for a new belt and 150 lbf for a used belt. 8.8 TROUBLESHOOTING - NOISE ISSUES KNOCKING OR CREAKING NOISE NOTE: When a noise is associated with a single location of a rotation, it is commonly related to an external component. Internal...

  • Page 35: Troubleshooting - Heart Rate Issues

    An ohm reading of less than 1 should be received. If it is higher, replace the HR grip wiring. 3) Perform a continuity check on the console (See Service Bulletin - Continuity Test on Matrix Elliptical Trainers). a. Once the console continuity is confirmed, perform a continuity check on the HR board ground wire. With a multi meter set for ohms, place one prong on the HR board ground wire (Figure D), and the other on the console ground wire.

  • Page 36: Troubleshooting - No Power To The Console

    CHAPTER 8: TROUBLESHOOTING 8.10 TROUBLESHOOTING - NO POWER TO THE CONSOLE NO POWER TO THE CONSOLE POSSIBLE CAUSES: 1). The unit is not getting power from the outlet. 2) The LCB is not getting power from the power receptacle. 3) & 4). The LCB LEDs are lit, but there is no power to the console. SOLUTION: 1) Verify power at the outlet.

  • Page 37: Tv Troubleshooting - Overview

    CHAPTER 8: TROUBLESHOOTING 8.11 TV TROUBLESHOOTING - OVERVIEW 1) For a fuzzy or unclear picture, see the TV programming instructions in Section 10. If the TV is still fuzzy or unclear after programming: a) Check the coax connection at the entertainment port (Figure A). b) Remove the 5 screws holding the console to the console mast and check the coax connection at the console (Figure B).

  • Page 38: Chapter 9: Part Replacement Guide

    CHAPTER 9: PART REPLACEMENT GUIDE 9.1 FRONT DISK REPLACEMENT 1) Remove the center cover by turning it counter clockwise (Figures A & B). FIGURE A FIGURE B 2) Remove the 3 screws holding the disk to the axle (Figure C). 3) Remove the disk (Figure D).

  • Page 39: Front Shroud Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT 1) Remove the link arm and pedal arm plastic caps (Figures A & B). FIGURE A FIGURE B 2) Detach the dual action handlebar from the link arm (Figure C). 3) Secure the handlebar so that it is out of the way (Figure D). FIGURE C FIGURE D 4) Remove the front disks as outlined in Section 9.1.
  • Page 40 CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT - CONTINUED 7) Pull out the rubber tray from the cup holder plastic (figure G). 8) Remove the 2 screws to disassemble the cup holder plastic and remove it from the unit (Figure H). FIGURE G FIGURE H 9) Remove the 2 screws to disassemble and remove the middle stabilizer sweat cover (Figures I & J). FIGURE I FIGURE J 10) Remove the 1 screw (exposed when the cup holder is removed) holding the orange slot cover to the frame and remove it (Figure K).
  • Page 41 CHAPTER 9: PART REPLACEMENT GUIDE 9.2 FRONT SHROUD REPLACEMENT - CONTINUED 12) Remove the 9 screws to detach the front shrouds from the frame (or each other) (Figure M). 13) Turn the crank to the slotted portion of the shroud (Figure N). FIGURE M FIGURE N 14) Remove the front shrouds for frame access (Figures O &...

  • Page 42: Lower Control Board (Lcb) Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.3 LOWER CONTROL BOARD REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Disconnect all wires from the LCB (Figure A). FIGURE A 4) Remove the 2 screws holding the LCB to the frame (Figure B).

  • Page 43: Generator Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.4 GENERATOR REPLACEMENT 1) Turn off power and disconnect the cord from the machine. 2) Remove the front disks as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Cut the cable tie holding the cable to the frame (Figure A). 5) Unplug the power cable connector of the generator (Figure B).
  • Page 44 CHAPTER 9: PART REPLACEMENT GUIDE 9.4 GENERATOR REPLACEMENT – CONTINUED 8) Remove the nut from the other side of the generator bracket (Figure E). 9) Loosen and remove the generator belt (Figure F). FIGURE E FIGURE F 10) Remove the generator from the frame. 11) Reverse Steps 1-10 to install a new generator.

  • Page 45: Generator Belt Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.5 GENERATOR BELT REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Remove the generator as outlined in Section 9.4.

  • Page 46: Drive Belt Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.6 DRIVE BELT REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the left side of the tension pulley and rotate the pulley counter-clockwise until there is enough slack in the belt to remove it (Figures A &...

  • Page 47: Pulley Axle Set Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.7 PULLEY AXLE SET REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the right side until there is enough slack to remove the drive belt (Figure A). 4) On the right side of the frame, remove the retaining clip that holds the pulley axle bearing into the frame (Figure B).

  • Page 48: Drive Axle Set Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT NOTE: A Matrix special tool is needed to correctly replace a drive axle. Order part # 0000094817 from Matrix CTS at 866-693-4863 ext 3. 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove both belts as outlined in Sections 9.5 & 9.6.
  • Page 49 CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 10) The drive axle should have come with an iron plate installed (Figure G). 11) Assemble the Matrix tool as shown in Figure H. FIGURE G FIGURE H 12) Slide the drive axle assembly into the frame from the right side.
  • Page 50 CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 16) Turn the nut until the iron plate is close to the frame on the right side (Figure M). 17) Remove the tools, then insert the bearing into the hole in the frame on the left side (Figure N). FIGURE M FIGURE N 18) Again use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle (Figure O).
  • Page 51 CHAPTER 9: PART REPLACEMENT GUIDE 9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED 22) Use a screwdriver to remove the iron plate from the drive axle (Figures S & T). FIGURE S FIGURE T 23) Re-install the belts as outlined in Sections 9.5 and 9.6. 24) Test the Suspension Elliptical as outlined in Section 9.21.

  • Page 52: Crank Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.9 CRANK REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the screw from the crank (Figure A). 4) Insert an M10 screw (should be at least 40 long) into the crank hole.

  • Page 53: Console Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.10 CONSOLE REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 5 screws that hold the console to the top of the console mast (Figure A). 3) Disconnect the console cable and other wiring and remove the console (Figure B). FIGURE A FIGURE B 4) Connect the wire connections to the new console.

  • Page 54: Overlays & Keypads Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.11 OVERLAY & KEYPAD REPLACEMENT NOTE: The instructions below are for console overlays / keypads, but the procedure is the same regardless of where the overlay / keypad is. 1) Remove the console as outlined in Section 9.10. 2) Remove the 2 screws holding on the back cover of the console and remove it (Figure A).
  • Page 55 CHAPTER 9: PART REPLACEMENT GUIDE 9.11 CONSOLE KEYPAD / OVERLAY REPLACEMENT - CONTINUED 6) Remove the 6 screws holding the UCB to the console and remove it (Figure F & G). FIGURE F FIGURE G 7) Peel the backing off of the new keypad and slide the ribbon cable through the slot in the console faceplate (Figures H & I). FIGURE H FIGURE I 8) Plug the ribbon cable into the UCB, and remount the UCB to the console faceplate (Figure J).
  • Page 56 CHAPTER 9: PART REPLACEMENT GUIDE 9.11 OVERLAY & KEYPAD REPLACEMENT - CONTINUED 10) Peel the backing off of the new overlay (Figure L). 11) Carefully line up the new overlay to the outline in the console faceplate. Once it is in place, press down on the overlay so that the adhesive on the overlay bonds to the keypad (Figure M).

  • Page 57: Console Mast Handlebar Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.12 CONSOLE MAST HANDLEBAR REPLACEMENT 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 4 bolts that hold the handlebar to the console mast (Figure A). FIGURE A 3) Pull the handlebar away from the console mast to expose the HR grip wiring (Figure B). 4) Carefully remove the wires from inside the console mast until the connectors on the ends come free and disconnect (Figure C).

  • Page 58: Dual Action Handlebar Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.13 DUAL ACTION HANDLEBAR REPLACEMENT 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar and the link arm meet (Figure B). FIGURE A FIGURE B 3) Remove the two bolts that hold on the pivot cap and remove the cap (Figure C).

  • Page 59: Foot Pedals Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.14 FOOT PEDALS REPLACEMENT 1) Pull up on and remove the rubber portion of the pedal (Figure A). 2) Remove the 4 screws that hold the plastic pedal to the foot plate (Figure B). FIGURE A FIGURE B 3) Remove the plastic foot pedal (Figure C).

  • Page 60: Pedal Arm Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.15 PEDAL ARM REPLACEMENT 1) Remove the plastic cover where the pedal arm attaches to the crank (Figure A). 2) Disconnect the pedal arm from the crank (Figure B). FIGURE A FIGURE B 3) Remove the plastic cap from the swing arm (Figure C). 4) Remove the bolt that holds the pedal and swing arms together (Figure D).

  • Page 61: Link Arm Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.16 LINK ARM REPLACEMENT 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar meets the link arm (Figure B). FIGURE A FIGURE B 3) Remove the bolt that holds the link arm to the pedal arm and remove the link arm (Figure C).

  • Page 62: Swing Arm Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.17 SWING ARM REPLACEMENT 1) Remove the bolt from the upper pivot joint on the swing arm (Figure A). 2) Remove the plastic cap from the swing arm (Figure B). FIGURE A FIGURE B 3) Remove the bolt that holds the swing arm to the pedal arm (Figure C). 4) Take the bolt removed in Step 1 and turn it into the shaft (Figure D).

  • Page 63: Vertical Stabilizer Arm Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.18 VERTICAL STABILIZER ARM REPLACEMENT 1) Remove the bolt that holds the vertical stabilizer arm to the frame (Figures A & B). FIGURE A FIGURE B 2) Remove the bolt from the upper pivot joint of the vertical stabilizer arm (Figure C). 3) Remove the vertical stabilizer arm (Figure D).

  • Page 64: Incline Arm Cover Replacement

    CHAPTER 9: PART REPLACEMENT GUIDE 9.19 INCLINE ARM COVER REPLACEMENT 1) Remove the screw that holds the plastic cover on the arm (Figures A & B). FIGURE A FIGURE B 2) Remove the incline arm cover (Figure C). FIGURE C 3) Reverse Steps 1-2 to install a new incline arm.

  • Page 65: Handlebar Service

    CHAPTER 9: PART REPLACEMENT GUIDE 9.20 HANDLEBAR SERVICE 1) All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar. 2) Once the screws are removed, lift the part carefully, then disconnect any wire connections to fully remove the part. This includes the resistance buttons and heart rate grip plates (Figures A &...

  • Page 66: Testing The Suspension Elliptical

    CHAPTER 9: PART REPLACEMENT GUIDE 9.21 TESTING THE SUSPENSION ELLIPTICAL ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO SETUP AND TEST THE MACHINE: 1) Enter Service Mode (ENTER, 3, 0, 0, 1, ENTER) and input the serial number of the console. Also set the Machine Type (See Section 7.2) and verify that the Date and Time are correct (See Section 7.4).

  • Page 67: Chapter 10: Suspension Elliptical Specifications And Assembly Guide

    CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.1 SUSPENSION ELLIPTICAL SPECIFICATIONS FEATURES Stride Length 21" Incline Range Contact and Telemetric Heart Rate Sensors Cushioned Footpads Pedal Spacing 2.5" Handlebar Design Multi-position dual action and ergo bend stationary. Thumb Switch Controls RESISTANCE SYSTEM Technology Generator...

  • Page 68: Assembly Hardware

    CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.2 ASSEMBLY HARDWARE QUANTITY SKETCH DESCRIPTION PACKAGE COLOR SOCKET HEAD CAP SCREW RED (2 BAGS) (M10 X 1.5P X 25L) 10.9 GRADE MINIMUM FLAT WASHER RED (2 BAGS) (10.2 X 20 X 2.0T) SOCKET HEAD CAP SCREW GREEN (M10 X 1.5P X 100L)

  • Page 69: Suspension Elliptical Assembly Steps

    CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS STEP 1...
  • Page 70 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 2 - RED HARDWARE BAG...
  • Page 71 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 3 - PINK HARDWARE BAG...
  • Page 72 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 4 - GREEN / YELLOW HARDWARE BAG Torque this bolt to 80 N-m.
  • Page 73 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 5 - RED HARDWARE BAG...
  • Page 74 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 6...
  • Page 75 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 7 - BLUE / BLACK HARDWARE BAG...
  • Page 76 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 8 - WHITE HARDWARE BAG...
  • Page 77 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 9 - PINK HARDWARE BAG...
  • Page 78 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 10 - PINK HARDWARE BAG...
  • Page 79 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 11 - PINK HARDWARE BAG...
  • Page 80 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED STEP 12 - PINK HARDWARE BAG...

  • Page 81: Leveling The Suspension Elliptical

    STABILIZING THE MATRIX SUSPENSION ELLIPTICAL The Matrix Suspension Elliptical should be level for optimum use. Once you have placed your unit where you intend to use it, raise or lower one or both of the adjustable levelers located on the bottom of the frame. Use a 6mm Allen wrench through the access hole at the rear hinge joint on both sides (Figure A).

  • Page 82: Tv Bracket Installation

    CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.5 TV BRACKET INSTALLATION The Matrix E3xe-01 Suspension Elliptical is capable of accepting a 15" TV via a bracket. Follow the instructions below to install the TV and bracket. Use the instructions in the Entertainment Owner's Manual to program the TV after installation.
  • Page 83 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.5 TV BRACKET INSTALLATION - CONTINUED 7) Plug the coax cable into the coax adaptor attached to the back half of the console (Figure G). 8) Use the 4 screws removed in Step 4 to re-attach the 2 halves of the console. NOTE: Route the TV power, coax, and controller wiring through the hole in top of the console.
  • Page 84 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.5 TV BRACKET INSTALLATION - CONTINUED 12) Route the TV power, controller, and console cables out the back of the console and plug into the back of the TV (Figures M & N). 13) The new TV should now be programmed and thoroughly tested before installing the covers.

  • Page 85: Tv Programming Instructions

    CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.6 TV PROGRAMMING INSTRUCTIONS Once the cardio equipment has been installed, and proper power and cable wiring is provided, The Television must be programmed to the club's channels and settings. NOTE: The following instructions are for the integrated TV, use the TV Owner's Manual for external TV programming. Auto Scan - An auto scan will search for channel signals from the coax cable.
  • Page 86 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.6 TV PROGRAMMING INSTRUCTIONS - CONTINUED Auto Scan (continued): 9. If the channels are not coming in clearly after a channel scan (or if only some channels come in), follow Steps 4-7 to enter the Auto Scan sub-menu.
  • Page 87 CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATION AND ASSEMBLY GUIDE 10.6 TV PROGRAMMING INSTRUCTIONS - CONTINUED Closed Caption - Clubs will vary on whether they request the closed caption to be turned off or on. Please discuss this option with the club manager prior to adjusting this setting. 1.

  • Page 88: Software Upgrade Procedure

    CHAPTER 11: SOFTWARE UPGRADE GUIDE 11.1 SOFTWARE UPGRADE PROCEDURE * An AC power cord is required to update software in the field. Plug in the unit prior to beginning the update procedure. ** All plug ins must be removed prior to updating software (for example, no IPod can be connected). Do not use the console while an update is in process. *** If VA is installed on the console, wait until the Virtual Active icon on the standard display picture turns red prior to updating the software. 1) Copy five software files (3xeAllDeploy.cab, NK, IO_XXX, updateLMM.cofige and Extract_CE) onto a USB drive. 2) Turn on the power to the Suspension Elliptical, wait until the standby picture has come up (Figure A). 3) Insert the USB drive into the USB Port in the console (Figure B).
  • Page 89 CHAPTER 11: SOFTWARE UPGRADE GUIDE 11.1 SOFTWARE UPGRADE PROCEDURE - CONTINUED 5) When the update is complete, the display will ask you to remove the USB drive (Figure E). Once the USB is removed, the Suspension Elliptical should reboot immediately. NOTE: If the console does not reboot normally, reset the unit power using the power switch. Also reset the console power by pressing and holding the CHANNEL UP and DOWN keys together for 3-5 seconds.
  • Page 90 NOTES...
  • Page 91 M AT R IX F ITN E SS SY S TE MS C O R P. 1 6 1 0 LA N D MA R K D R IVE C OTTA GE GR O V E W I 5 35 27 U S A w w w.

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