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E 5 x - 0 3 S u S p E n S i o n E l l i p t i c a l S E R V i c E M a n u a l E 5 x - 0 4 S u S p E n S i o n E l l i p t i c a l S E R V i c E M a n u a l...
tablE of contEntS cHaptER 1: SERial nuMbER location ............1 cHaptER 2: iMpoRtant SafEty inStRuctionS Read and Save These Instructions ................3 Electrical Requirements ..................... 4 cHaptER 3: pREVEntatiVE MaintEnancE Recommended Cleaning Tips ..................5 Check for Damaged Parts ..................5 Care and Maintenance Instructions ................
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tablE of contEntS Drive Axle Set Replacement ..................42 Crank Replacement ....................46 9.10 Console Replacement ....................47 9.12 Console Mast Handlebar Replacement ..............50 9.13 Dual Action Handlebar Replacement ................51 9.14 Foot Pedals Replacement ................... 52 9.15 Pedal Arm Replacement ..................... 53 9.16 Link Arm Replacement ....................
This Suspension Elliptical is intended for commercial use. To ensure caution! If you experience chest pains, nausea, dizziness, or your safety and protect the equipment, read all instructions before shortness of breath, stop exercising immediately and consult operating the MATRIX Suspension Elliptical. your physician before continuing. When using an electrical product, basic precautions should always be caution! Any changes or modifications to this equipment followed including the following: could void the product warranty.
2.2 ElEctRical REQuiREMEntS The Matrix Suspension Elliptical is designed to be self powered. note: If an add on TV (using a bracket) is added to the unit, it must be plugged in, or the TV will not operate correctly. If the Suspension Elliptical will be plugged in, follow the requirements below.
3.2 cHEck foR daMagEd paRtS do not use any equipment that is damaged or has worn or broken parts. Use only replacement parts supplied by Matrix Fitness Systems. Maintain labElS and naMEplatES. Do not remove labels for any reason. They contain important information. If unreadable or missing, contact Matrix Fitness Systems for a replacement.
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product You may periodically see an addendum to this document, as the Matrix Technical Support Team identifies items that require specific attention, the latest version will always be available on the Matrix website, www.matrixfitness.com...
cHaptER 4: conSolE oVERlay and woRkout dEScRiption 4.1 conSolE dEScRiption WORKOUT KEYS: Simple program view and selection buttons. Go: One touch Start. enter: To confirm each program setting. uP / DoWn leVel: Easy information and level selection. uP / DoWn time: Easy information and time adjustment. stoP: Ends workout and shows workout summary data.
cHaptER 4: conSolE oVERlay and woRkout dEScRiption 4.2 woRkout SEtup StEpS - Manual 4.4 woRkout SEtup StEpS - lEVEl baSEd rollinG Hills - Press to immediately begin a workout. Workout, resistance - The Rolling Hills program is a level based program that automatically adjusts the resistance level to simulate level, and time will automatically go to default settings.
4.7 woRkout SEtup StEpS - conStant wattS tarGet Heart rate constant Watts - The Matrix Suspension Elliptical - Constant Watts is a unique program comes with standard digital contact heart rate sensors and are that allows you to vary your cadence or RPM and the elliptical's POLAR telemetry compatible.
cHaptER 5: ManagER ModE 5.1 ManagER ModE oVERViEw The Manager's Custom Mode allows the club owner to customize the Suspension Elliptical for the club. 1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display reads Manager Mode and hit ENTER (Figure A).
cHaptER 5: ManagER ModE 5.2 ManagER ModE infoRMation CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION Maximum Time 60 min 5 min 99 min Sets the total run time of any program. Default Time 30 min 5 min Maximum Workout time when GO is pressed or when no time is selected Time during program set up.
cHaptER 6: EnginEERing ModE 6.1 uSing EnginEERing ModE To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press the LEVEL UP or DOWN key to scroll to Engineering Mode. Press ENTER to go into Engineering Mode. codE dEfault optionS...
cHaptER 7: SERVicE ModE 7.1 uSing SERVicE ModE To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press the LEVEL UP or DOWN key to scroll to Service Mode. Press ENTER to go into Service Mode. codE dEfault optionS...
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cHaptER 8: tRoublESHooting 8.1 ElEctRical diagRaMS - continuEd E5x-f ElEctRical block diagRaM digital coMMunication wiRE digital coMMunication wiRE...
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cHaptER 8: tRoublESHooting 8.1 ElEctRical diagRaMS - continuEd powER RESiStancE wiRE Ecb wiRE...
cHaptER 8: tRoublESHooting 8.2 ERRoR codES on tHE conSolE codE claSS dEScRiption Solution 0x02AB Machine type error. Set the correct machine type in Engineering Mode. 0x02B4 Resistance type error. Set the correct machine type in Engineering Mode. 0x0201 Low voltage on the battery Charge by running or by plugging (voltage under 11.2V).
cHaptER 8: tRoublESHooting 8.3 lcb lEd indicatoRS ====================== fiRMwaRE dEfinition ======================== lEd6: lcb StatuS (blinking: ok) lEd7: RESiStancE REgulatE StatuS (bRigHt : noRMal ) lEd8: ucb/lcb coMMunication StatuS (blinking : ok ) ====================== HaRdwaRE dEfinition ======================= lEd1: ac plug-in StatuS (bRigHt : ac ) lEd2: dc 5V StatuS (bRigHt : ok) lEd3: ac plug-in StatuS (bRigHt : ac ) lEd4: dc 12V StatuS (bRigHt : ok )
cHaptER 8: tRoublESHooting 8.5 tRoublESHooting - ERRoR 04a0 ERRoR codE 04a0 1) SyMptoM: 04A0 – PCB communication disconnected. 2) Solution: 1) Check the connection of the console cable at the UCB and LCB. Also check the console cable for damage, replace as needed. 2) If the console cable connections are good, the issue is likely with the UCB.
cHaptER 8: tRoublESHooting 8.6 tRoublESHooting - ERRoR 04b0 ERRoR codE 04b0 1) SyMptoM: 04B0 – LCB communication disconnected. 2) Solution: 1) Check the connection of the console cable at the UCB and LCB. Also check the console cable for damage, replace as needed. 2) If the console cable connections are good, the issue is likely with the UCB.
cHaptER 8: tRoublESHooting 8.7 tRoublESHooting - ERRoR 0248 ERRoR codE 0248 1) SyMptoM: 0248 –Battery disconnection or fail. (When the power is on, LCB battery voltage is less than 6 VAC) 2) Solution: 1) Check the battery wire connection between the battery and LCB (Figure A). 2) Check the battery voltage (Figure B), if it is less than 6 VAC, replace the battery.
cHaptER 8: tRoublESHooting 8.8 tRoublESHooting - ERRoR 02b4 ERRoR codE 02b4 1) SyMptoM: 02B4 – Resistance type error. 2) Solution: 1) Check if the machine has the correct resistance system (resistor or ECB) (Figures A & B). 2) Check if the console is matched with the correct frame, and that the Machine Type is set correctly in Engineering Mode. 3) Replace the LCB.
cHaptER 8: tRoublESHooting 8.9 tRoublESHooting - ERRoR 02ab ERRoR codE 02ab 1) SyMptoM: 02AB –Machine type error. 2) Solution: 1) Check if the console machine type is matched with the correct frame in Engineering Mode. Remarks: There are two types of E5x-F as below, each with different machine type in setting. Machine type is E5x-02 Machine type is E5x-03 figuRE a...
cHaptER 8: tRoublESHooting 8.10 tRoublESHooting - ERRoR 01ac ERRoR codE 01ac 1) SyMptoM: 01AC - Resistance over current. 2) Solution: 1) Check the resistance coming out of the resistor (Figure A). --If the resistance value is under 8 ohms, replace the power resistor. --If the resistance value is over 8 ohms, replace the LCB.
cHaptER 8: tRoublESHooting 8.11 tRoublESHooting - no RESiStancE iSSuE no RESiStancE tRoublESHooting 1) SyMptoM: No resistance 2) Solution: 1) Check the power resistance wire connection between the power resistor and LCB (Figure A). 2) Check the resistance coming out of the resistor (Figure A). --If the resistance value is under 8 ohms, replace the power resistor.
An ohm reading of less than 1 should be received. If it is higher, replace the HR grip wiring. 3) Perform a continuity check on the console (See Service Bulletin - Continuity Test on Matrix Elliptical Trainers). a. Once the console continuity is confirmed, perform a continuity check on the HR board ground wire. With a multi meter set for ohms, place one prong on the HR board ground wire (Figure D), and the other on the console ground wire.
cHaptER 8: tRoublESHooting 8.13 tRoublESHooting - no powER to tHE conSolE powER SwitcH iS on, but tHE conSolE HaS no diSplay poSSiblE cauSES: 1) The unit is not getting power from the outlet. 2) The LCB is not getting power from the power receptacle. 3 &...
cHaptER 8: tRoublESHooting 8.14 tRoublESHooting - kEypad iSSuES all oR SoME of tHE function kEyS do not RESpond poSSiblE cauSES: 1) The keypad connection ribbon cable has not been plugged in correctly. 2) The keypad is damaged. 3) The UCB is damaged. Solution: 1) Perform a keypad test in Service Mode: a.
cHaptER 9: paRt REplacEMEnt guidE 9.1 fRont diSk REplacEMEnt 1) Remove the center cover by turning it counter clockwise (Figures A & B). figuRE a figuRE b 2) Remove the 3 screws holding the disk to the axle (Figure C). 3) Remove the disk (Figure D).
cHaptER 9: paRt REplacEMEnt guidE 9.2 fRont SHRoud REplacEMEnt 1) Remove the link arm and pedal arm plastic caps (Figures A & B). figuRE a figuRE b 2) Detach the dual action handlebar from the link arm (Figure C). 3) Secure the handlebar so that it is out of the way (Figure D). figuRE c figuRE d 4) Remove the front disks as outlined in Section 9.1.
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cHaptER 9: paRt REplacEMEnt guidE 9.2 fRont SHRoud REplacEMEnt - continuEd 7) Pull out the rubber tray from the cup holder plastic (figure G). 8) Remove the 2 screws to disassemble the cup holder plastic and remove it from the unit (Figure H). figuRE g figuRE H 9) Remove the 2 screws to disassemble and remove the middle stabilizer sweat cover (Figures I &...
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cHaptER 9: paRt REplacEMEnt guidE 9.2 fRont SHRoud REplacEMEnt - continuEd 12) Remove the 9 screws to detach the front shrouds from the frame (or each other) (Figure M). 13) Turn the crank to the slotted portion of the shroud (Figure N). figuRE M figuRE n 14) Remove the front shrouds for frame access (Figures O &...
cHaptER 9: paRt REplacEMEnt guidE 9.3 lowER contRol boaRd REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Disconnect all wires from the LCB (Figure A). figuRE a 4) Remove the 2 screws holding the LCB to the frame (Figure B).
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cHaptER 9: paRt REplacEMEnt guidE 9.4 gEnERatoR REplacEMEnt 1) Turn off power and disconnect the cord from the machine. 2) Remove the front disks as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Cut the cable tie holding the cable to the frame (Figure A). 5) Unplug the power cable connector of the generator (Figure B).
cHaptER 9: paRt REplacEMEnt guidE 9.4 gEnERatoR REplacEMEnt – continuEd 8) Remove the nut from the other side of the generator bracket (Figure E). 9) Loosen and remove the generator belt (Figure F). figuRE E figuRE f 10) Remove the generator from the frame. 11) Reverse Steps 1-10 to install a new generator.
cHaptER 9: paRt REplacEMEnt guidE 9.5 gEnERatoR bElt REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the front shrouds as outlined in Section 9.2. 4) Remove the generator as outlined in Section 9.4.
cHaptER 9: paRt REplacEMEnt guidE 9.6 dRiVE bElt REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the left side of the tension pulley and rotate the pulley counter-clockwise until there is enough slack in the belt to remove it (Figures A &...
cHaptER 9: paRt REplacEMEnt guidE 9.7 pullEy axlE SEt REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove both front disks from the machine as outlined in Section 9.1. 3) Loosen the belt tension bolt on the right side until there is enough slack to remove the drive belt (Figure A). 4) On the right side of the frame, remove the retaining clip that holds the pulley axle bearing into the frame (Figure B).
9: paRt REplacEMEnt guidE 9.8 dRiVE axlE SEt REplacEMEnt NOTE: A Matrix special tool is needed to correctly replace a drive axle. Order part # 0000094817 from Matrix CTS at 866-693-4863 ext 3. 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove both belts as outlined in Sections 9.5 & 9.6.
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9: paRt REplacEMEnt guidE 9.8 dRiVE axlE SEt REplacEMEnt - continuEd 10) The drive axle should have come with an iron plate installed (Figure G). 11) Assemble the Matrix tool as shown in Figure H. figuRE g figuRE H 12) Slide the drive axle assembly into the frame from the right side.
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cHaptER 9: paRt REplacEMEnt guidE 9.8 dRiVE axlE SEt REplacEMEnt - continuEd 16) Turn the nut until the iron plate is close to the frame on the right side (Figure M). 17) Remove the tools, then insert the bearing into the hole in the frame on the left side (Figure N). figuRE M figuRE n 18) Again use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle (Figure O).
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cHaptER 9: paRt REplacEMEnt guidE 9.8 dRiVE axlE SEt REplacEMEnt - continuEd 22) Use a screwdriver to remove the iron plate from the drive axle (Figures S & T). figuRE S figuRE t 23) Re-install the belts as outlined in Sections 9.5 and 9.6. 24) Test the Suspension Elliptical as outlined in Section 9.21.
cHaptER 9: paRt REplacEMEnt guidE 9.9 cRank REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove the front disks from the machine as outlined in Section 9.1. 3) Remove the screw from the crank (Figure A). 4) Insert an M10 screw (should be at least 40 long) into the crank hole.
cHaptER 9: paRt REplacEMEnt guidE 9.10 conSolE REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 5 screws that hold the console to the top of the console mast (Figure A). 3) Disconnect the console cable and other wiring and remove the console (Figure B). figuRE a figuRE b 4) Remove the 5 screws that hold the mounting plate to the console (Figure C).
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cHaptER 9: paRt REplacEMEnt guidE 9.11 oVERlay & kEypad REplacEMEnt note: The instructions below are for console overlays / keypads replacement, but the procedure is the same regardless of where the overlay / keypad is. 1) Turn off power and disconnect the cord from the machine. 2) Remove the console as outlined in Section 9.10.
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cHaptER 9: paRt REplacEMEnt guidE 9.11 kEypad & oVERlay REplacEMEnt - continuEd 7) Peel part of the protective film from the back of the overlay (Figure E). 8) Push the overlay ribbon cable through the hole in the console and plug it in (Figure F). figuRE E figuRE f 9) Match the overlay to the cutout on the console (Figure G).
cHaptER 9: paRt REplacEMEnt guidE 9.12 conSolE MaSt HandlEbaR REplacEMEnt 1) Turn off the power and disconnect the cord from the machine. 2) Remove the 4 bolts that hold the handlebar to the console mast (Figure A). figuRE a 3) Pull the handlebar away from the console mast to expose the HR grip wiring (Figure B). 4) Carefully remove the wires from inside the console mast until the connectors on the ends come free and disconnect (Figure C).
cHaptER 9: paRt REplacEMEnt guidE 9.13 dual action HandlEbaR REplacEMEnt 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar and the link arm meet (Figure B). figuRE a figuRE b 3) Remove the two bolts that hold on the pivot cap and remove the cap (Figure C).
cHaptER 9: paRt REplacEMEnt guidE 9.14 foot pEdalS REplacEMEnt 1) Pull up on and remove the rubber portion of the pedal (Figure A). 2) Remove the 4 screws that hold the plastic pedal to the foot plate (Figure B). figuRE a figuRE b 3) Remove the plastic foot pedal (Figure C).
cHaptER 9: paRt REplacEMEnt guidE 9.15 pEdal aRM REplacEMEnt 1) Remove the plastic cover where the pedal arm attaches to the crank (Figure A). 2) Disconnect the pedal arm from the crank (Figure B). figuRE a figuRE b 3) Remove the plastic cap from the swing arm (Figure C). 4) Remove the bolt that holds the pedal and swing arms together (Figure D).
cHaptER 9: paRt REplacEMEnt guidE 9.16 link aRM REplacEMEnt 1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A). 2) Remove the bolt and bushings where the dual action handlebar meets the link arm (Figure B). figuRE a figuRE b 3) Remove the bolt that holds the link arm to the pedal arm and remove the link arm (Figure C).
cHaptER 9: paRt REplacEMEnt guidE 9.17 Swing aRM REplacEMEnt 1) Remove the bolt from the upper pivot joint on the swing arm (Figure A). 2) Remove the plastic cap from the swing arm (Figure B). figuRE a figuRE b 3) Remove the bolt that holds the swing arm to the pedal arm (Figure C). 4) Take the bolt removed in Step 1 and turn it into the shaft (Figure D).
cHaptER 9: paRt REplacEMEnt guidE 9.18 VERtical StabiliZER aRM REplacEMEnt 1) Remove the bolt that holds the vertical stabilizer arm to the frame (Figures A & B). figuRE a figuRE b 2) Remove the bolt from the upper pivot joint of the vertical stabilizer arm (Figure C). 3) Remove the vertical stabilizer arm (Figure D).
cHaptER 9: paRt REplacEMEnt guidE 9.19 inclinE aRM coVER REplacEMEnt 1) Remove the screw that holds the plastic cover on the arm (Figures A & B). figuRE a figuRE b 2) Remove the incline arm cover (Figure C). figuRE c 3) Reverse Steps 1-2 to install a new incline arm.
cHaptER 9: paRt REplacEMEnt guidE 9.20 HandlEbaR SERVicE 1) All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar. 2) Once the screws are removed, lift the part carefully, then disconnect any wire connections to fully remove the part. This includes the resistance buttons and heart rate grip plates (Figures A &...
cHaptER 9: paRt REplacEMEnt guidE 9.21 tESting tHE SuSpEnSion Elliptical oncE tHE unit oR REplacEMEnt paRt iS fully inStallEd and aSSEMblEd and pRopERly placEd on tHE flooR, uSE tHE following inStRuctionS to tESt tHE MacHinE: 1) Enter Engineering Mode and input the serial number of the console. Also set the Machine Type and verify that the Date and Time are correct.
21 SELF-POWERED MINIMUM RPM 25 POWERED & SELF-POWERED CONSOLE DISPLAY TYPE DOT-MATRIX LED DISPLAY FEEDBACK TIME ELAPSED, TIME REMAINING, TOTAL PROGRAM TIME, CLOCK, DISTANCE (KILOMETERS OR MILES), CALORIES, SPEED, LEVEL, RPM, HEART RATE, METS, WATTS, STATIC PROFILE DISPLAY USER DEFINED MULTI-LANGUAGE...
cHaptER 10: SuSpEnSion Elliptical SpEcificationS and aSSEMbly guidE 10.2 aSSEMbly HaRdwaRE Quantity SkEtcH dEScRiption packagE coloR SOCKET HEAD CAP SCREW RED (2 BAGS) (M10 X 1.5P X 25L) 10.9 GRADE MINIMUM FLAT WASHER RED (2 BAGS) (10.2 X 20 X 2.0T) SOCKET HEAD CAP SCREW GREEN (M10 X 1.5P X 100L)
The Matrix Suspension Elliptical should be level for optimum use. Once you have placed your unit where you intend to use it, raise or lower one or both of the adjustable levelers located on the bottom of the frame. Use a 6mm Allen wrench through the access hole at the rear hinge joint on both sides (Figure A).
10.5 tV bRackEt inStallation inStRuctionS The Matrix Suspension Elliptical is capable of having a MYE Entertainment or Web Ready (PCTV) television installed using an integrated bracket. Follow the instructions below to install the TV and TV bracket, and the instructions located in the TV owner's manual to program the TV.
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cHaptER 10: SuSpEnSion Elliptical SpEcificationS and aSSEMbly guidE 10.5 tV bRackEt inStallation inStRuctionS - continuEd 6) Run the white end from the Y cable through the headphone jack hole in the console plastic, and plug it into the headphone jack sent with the TV bracket set (Figure G).
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cHaptER 10: SuSpEnSion Elliptical SpEcificationS and aSSEMbly guidE 10.5 tV bRackEt inStallation inStRuctionS - continuEd 12) Press the entertainment keypad / overlay into the cut out in the console plastic (Figure M). 13) Plug the ribbon cable into the pins on the UCB (Figure N). Make sure that the pins and ribbon cable are correctly aligned with no pins open on the UCB.
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19) Re-attach the console back to the front using the bottom 6 screws removed in Step 2. note: Be sure to route the wiring so that it is not pinched by the bracket or plastic when installing the top 2 screws (Figure U). The small cover with the Matrix logo that makes up the top of the rear console cover is no longer used with a TV bracket.
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cHaptER 10: SuSpEnSion Elliptical SpEcificationS and aSSEMbly guidE 10.5 tV bRackEt inStallation inStRuctionS - continuEd 25) If installing a PCTV, plug the net wire into the back of the TV (Figure Z). note: The net wire is not used if installing a MYE TV, and should be hidden by the plastic covers.
1. Create a file on the USB flash drive which will be used. The folders should be MATRIX\FW\UCB (create a folder called MATRIX, then a folder in MATRIX called FW, then a folder in FW called UCB). Or you can put USB flash drive into the console and press ENTER, 9, 0, 0, 1, ENTER on the keypad and the USB will create the folders (Figure A) 2.
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MatRix fit n ES S Sy StE M S c oR p. 1610 LANDMARK D R IV E C O TTAGE G R OVE WI 5 3 52 7 U S A TOLL FREE 866.693.4863 w w w. m at ri xf i t ne ss . co m FA X 60 8 . 83 9 . 17 1 7...
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