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Table of Contents
Related Manuals for Orchid Telecom KS 832
Summary of Contents for Orchid Telecom KS 832
- Page 1 System Administration Guide Model KS 832 Expandable up to 1664...
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Page 2: Table Of Contents
Introduction Installation Hints System Programming - System Password - Changing Password Exchange Line Set up - Caller Display - Setting Date & Time - Changing Extension Numbers Assigning Incoming Calls To Change Factory Ring settings Cascade Ringing Assigning Outgoing Calls Assigning Extensions for Direct Dial Mode Least Cost Routing (LCR) for all Calls Accessing IP Calls... - Page 3 Auto Attendant (Disa) -To Record Out Going Message For DISA - To Record OGM if Extension Busy - To Play Back if Busy OGM - To Record OGM if Extension Unanswered After 25 Seconds - To Play Back OGM if Extension Unanswered - To Assign Extensions for DISA - To Assign All Lines for DISA - To Assign A Single Line for DISA...
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Page 4: Introduction
Introduction Thank you for choosing the Orchid Telecom KS832 telephone system. Please take time to read through this Administration guide to get the most from your new purchase. Please note: This system is expandable up to a KS1664 which would give you 16 lines with 64 extensions. -
Page 5: System Programming
System Programming All programming is done on Extension 201 ONLY. NOTE: If Programming is being done successfully you will hear a single Beep (beep) or a voice confirmation after every #, if unsuccessful you will hear a Series of Beeps or a voice confirmation after the #. -
Page 6: Exchange Line Set Up
Exchange Line Set Up The KS832 is configured at the factory for up to 8 Exchange Lines to be connected. If you have less than 8 lines connected it is important that the system is set-up accordingly: 1 Exchange Line connected: Ext 201 Dial: Password (beep) -
Page 7: Caller Display
Telephones with CALLER DISPLAY and DATE/TIME features If you are intending to use telephones with the above features on the KS832 you must program the DATE/TIME settings on the KS. The KS832 will update your Caller Display log on your telephones with the time/date of each Incoming call and calls from other extensions. -
Page 8: Assigning Incoming Calls
Assigning Incoming Calls This is a useful feature for spreading the incoming call load over certain extensions or a specific line direct to a specific extension. Useful if you are sharing the KS with another company. IMPORTANT: The factory set default is to ring Extensions 201 – 204 only. But any or all extensions, 201 to 232 can be programmed to ring on all incoming lines If you want to add further extensions to ring, please use the following examples to help you get your KS set up as per your requirements. -
Page 9: Cascade Ringing
3. To assign Extensions 205 and 206 ONLY to ring on Line 2: Clear Line 2: Ext 201 Dial: Password (beep) * 11 Hang Up Line Ext 201 Dial: Password (beep) * 12 (beep) * 12 (beep) Hang Up Line Cascade Ringing –... -
Page 10: Assigning Outgoing Calls
Assigning Outgoing Calls Extension To Specific Exchange Lines A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority Extensions for outgoing calls. This does not restrict other extensions from using the same outside line. -
Page 11: Least Cost Routing (Lcr) For All Calls
To convert extensions 207 and 208 ONLY to Direct Dial mode: Ext 201 Dial: Password (beep) * 82 207 1 # (beep) Dial: Password (beep) * 82 208 1 # (beep) Hang Up To revert extensions 207 and 208 ONLY to Dial “9” mode: Ext 201 Dial: Password... -
Page 12: Call Barring / Call Restrictions
To Cancel Dial: * 971 # (beep) Example 2: To assign Digit 8 to access IP services on line 3 Ext 201 Dial Password (beep) * 971 8 03 # (beep) To Cancel Dial * 971 # (beep) To make IP calls just dial 7 as in example 1 or 8 as in example 2. NOTE: If your Extensions have been change for Direct Dial mode you need to dial * in front of the 7 or 8 as above Call Barring / Call Restrictions... -
Page 13: Internal Calls Only
TO ASSIGN GROUPS 1 - 6 or 0 to Extensions Example 1. To assign Group 1 to all extensions (Group 1 may bar calls to 09 numbers) Ext 201 Dial: Password (beep) * 54 1 # (beep) Hang Up To Cancel Group 1 being assigned to All Extensions, Ext 201 Dial: Password... -
Page 14: System Speed Dials
Dial Password Beep * 93 # Beep Hang Up Example 2 To restrict Extensions 207 and 208 to 5 minutes for Outgoing calls Dial Password Beep * 91 207 05 # Beep * 91 208 05 # Beep Hang up To Cancel Extension 208 being limited to 5 minutes for outgoing calls Dial Password... -
Page 15: Hot Line
Storing Speed-Dial numbers Store Speed-Dial numbers in locations 01-99. Up to 24 digits can be stored per Speed-Dial. Any assigned Extension can add, delete or change a Speed-Dial memory (Please note these instructions are not contained in the Extension Guide, they should be released at the discretion of the Administrator) Example 1. -
Page 16: Auto Attendant (Disa)
Auto Attendant (DISA) All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the KS832 answers incoming callers and they will hear your personalised Outgoing Message (OGM). This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc or 0 for the Operator. -
Page 17: To Play Back Ogm If Extension Unanswered
To Playback the Unanswered OGM Ext 201 Dial: Password (beep) * 233 # (beep) Listen to Message Hang Up To Assign Operator Extension(s) for the Auto Attendant mode When the Caller Dials 0 for the operator, Extension 202 will ring, if 202 is busy extension 203 will ring. -
Page 18: Single Digit Selection
Ext 201 Dial: Password (beep) * 27 # (beep) Hang Up To Assign single digit for Auto Attendant operation This feature enables your incoming callers to dial a single digit to access Extensions eg: Press 1 for Sales, 3 for Service, 4 for Accounts etc. To activate single digit operation Ext 201 Dial: Password... -
Page 19: Extension Features
* 891 6(dow) Beep * 892 (dow) # Beep Hang up Where Day of the week (dow) is 1 for Monday , 2 for Tuesday …….7 for Sunday Example 2: To turn the Auto attendant on at 6pm and off at 9am Monday to Friday and off at weekends. -
Page 20: Do Not Disturb Mode
To cancel calls being transferred to your secretary Dial: # * 6 00 Do not disturb mode If you do not want to receive internal or external calls Dial: # * 71 and hang up. To cancel "Do not disturb" mode Dial: # * 70 To select a specific line on a “Call By Call”... -
Page 21: Caller Display
Caller Display The Caller Display feature is subject to Network connection, check with your line provider. When this feature is activated on your line and providing you have compatible Caller Display Telephones, the Telephone numbers of incoming callers will be displayed and logged on Extensions. -
Page 22: Expanding Your Ks832
Expanding your KS832 If you need more than 8 telephone lines you can purchase from your supplier an 8 Line expansions card which fits into the KS832 internal connectors. When the exchange line expansion card is connected you need to program the system for as many extra lines as you require. Eg: if your require say 3 of the possible 8 additional lines program as follows: On extension 201 –... -
Page 23: Trouble Shooting
Trouble Shooting The factory default settings are as follows: • All Extensions are Dial 9 For a Line. • Extension 201 to 204 ONLY ring on incoming calls • Call restrictions removed on all extensions • Auto Attendant (DISA) OFF. To Reset the System to Factory Default settings Ext 201 Dial: Password... - Page 24 • Ensure that the phone connected is in TONE dialling mode and NOT Pulse dialling mode. On Incoming calls, not ALL extensions ring… • The factory default setting will make only extensions 201 to 204 ring on incoming calls. See page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls.
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Page 25: Technical Specifications
Replacing a Key Phone with a Standard Phone If for whatever reason you want to replace a Key Phone with a standard phone you need to dial # # # 0 when the standard phone has been plugged in. Failure to do so will result in the standard phone not ringing. NB If in Direct Dial mode you need to dial * # # # 0.