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Auto Attendant (Disa); To Record Out Going Message For Disa; To Record Ogm If Extension Busy; To Play Back If Busy Ogm - Orchid Telecom KS 832 Administration Manual

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User manual (24 pages)

Table Of Contents

Table of Contents

All lines or individual lines can be programmed for Auto Attendant Mode (AA). In AA mode the

KS832 answers incoming callers and they will hear your personalised Outgoing Message (OGM).

This enables you to instruct your callers to Dial 201 for Sales, 202 for accounts etc or 0 for the

Operator. Extension 202 is Operator 1 and Extension 203 is operator 2. If Operator 1 is busy the

call will go to Operator 2.

To record the Auto Attendant outgoing message (OGM)

You have up to 30 seconds for the OGM.

A Suggested message is as follows:

" This is Smith and Co. If you would like the Sales department please Dial 201, if you would like

Customer Services please Dial 208, and for all other enquiries, please Dial 0 for the operator"

Ext 201

Dial:

To playback the Auto Attendant Outgoing Message (OGM)

Ext 201

Dial:

OGM if the Extension is Busy

You can record a message to inform the caller to Dial 0 for the Operator because the Extension is

Busy.

The maximum message length is 7 seconds. A suggested message is as follows:

" I am sorry the Extension you require is Busy please dial 0 for the operator"

Ext 201 Dial:

To Playback the Extension Busy OGM

Ext 201 Dial:

Password

OGM if Extension is unanswered after 25 seconds.

You can record an OGM informing the Caller to Dial 0 for the operator because the Extension is

not answering. To record the Unanswered OGM, Max 7 seconds:

A suggested message is as follows "I am sorry, the Extension you require is not answering,

please Dial 0 for the operator"

Ext 201

Dial: