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• Ensure that the phone connected is in TONE dialling mode and NOT Pulse dialling mode.
On Incoming calls, not ALL extensions ring...
• The factory default setting will make only extensions 201 to 204 ring on incoming calls. See
page 5 of the Admin Guide for instructions to make other extensions ring on incoming calls.
• Check to ensure that the phone is NOT 4 wire, if it is, you will need to use Orchid Easy
Install Adaptors or if the phone is plugged in to a secondary socket you will need to replace
the secondary socket for a master socket.
• Ensure the ringer setting on the phone is set to ON.
I am unable to call another extension...
• Ensure the power supply is on, the Power LED on the PBX should be on.
• Is the extension in Direct Dial Mode?
If so, you will need to dial * then the extension number required.
I am unable to transfer calls...
• You must use Recall or 'R' button when transferring calls, please ensure the Recall type is
set to TBR (Time Break Recall). A TBR – ELR switch is normally located on the base of the
phone.
I am unable to program the PBX...
• ALL programming must be done from extension 201.
• Make sure the phone being used to program is set to TONE not PULSE dialling mode.
• Dial the password
confirmation beep (beep) when the password or any programming sequence is entered
correctly.
I want to Make a Call out on a Specific Line
To access any line directly dial # followed by the line number
I want to add a PDQ (Credit Card) Machine to the system
It is important that the PDQ machine is connected to one of the extension ports and not directly to
a phone line. Connecting to the phone line will cause false rings. When connecting to an
extension make sure the extension is programmed for direct mode (no need to dial 9 for a line)
see page 10
(* * 01 1234
#) before entering programming strings. You will hear a
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