Trouble Shooting - Orchid Telecom KS 832 Administration Manual

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The factory default settings are as follows:
• All Extensions are Dial 9 For a Line.
• Extension 201 to 204 ONLY ring on incoming calls
• Call restrictions removed on all extensions
• Auto Attendant (DISA) OFF.
To Reset the System to Factory Default settings
Ext 201 Dial:
Password
* 7 2 2 3 #
Hang up
Reset Password
Ext 201 Dial:
* 0 3 03 03 #
The Password will be re-set to factory default 1234.
No Dial Tone on Extension Handsets...?
• The PBX is compatible with 2 wire phones only, if they are 4 wire, we recommend using the
Orchid Easy Install Adaptors. To check if the phone is 2 wire compatible, look at the small
RJ11 plug that connects to the phone, if it is 2 wire it will only have 2 connections like the
black cable below.
• Do you dial 9 for a line, dial the number and are unable to get through? It could be that your
BT service is Feature Line which requires you to dial 9 to make outgoing calls.
If so you will need to dial 9 to get a line and 9 again followed by the number.
If you are on "Feature Line" we recommend you convert all extensions to "Direct Dial"
mode.
See Page 10 of the Admin User Guide. In Direct Dial mode, as soon as you go Off Hook to
make a call, you will get a BT line immediately, therefore, you will only have to dial 9 ONCE
before the telephone number.
Unable to Dial 9 for a line...

Trouble Shooting

(beep)
* 6000
#
(beep)
wait about 30 seconds for beep. Then dial
Hang Up
23

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