Table of Contents
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Table of Contents
Related Manuals for Orchid Telecom KS 416
Summary of Contents for Orchid Telecom KS 416
- Page 1 Model KS 416 System Administration Guide...
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Page 2: Table Of Contents
Introduction Installation Hints System Programming - System Password - Changing Password Exchange Line Set up - Caller Display - Setting Date & Time - Changing Extension Numbers Assigning Incoming Calls Cascade Ringing Assigning Outgoing Calls Assigning Extensions for Direct Dial Mode Least Cost Routing (LCR) For all Calls Accessing IP Calls Call Barring / Call Restrictions... - Page 3 Music On Hold Auto Attendant (Disa) -To Record Out Going Message For DISA - To Record OGM if Extension Busy - To Play Back if Busy OGM - To Record OGM if Extension Unanswered After 25 Seconds - To Play Back OGM if Extension Unanswered - To Assign Extensions for DISA - To Assign All Lines for DISA - To Assign A Single Line for DISA...
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Page 4: Introduction
Introduction Thank you for choosing the Orchid Telecom KS 416 telephone system. Please take time to read through this Administration guide to get the most from your new purchase. Installation Hints • Ensure the On/Off switch located on the left hand side of the key System is switched to On. -
Page 5: System Programming
System Programming All programming is done on Extension 201 ONLY. NOTE: If Programming is being done successfully you will hear a Beep (beep) or a voice confirmation after every #, if unsuccessful you will hear a Series of Beeps after the #. In this guide all dialled digits will appear in text. -
Page 6: Exchange Line Set Up
Exchange Line Set Up The KS 416 is configured at the factory for 4 Exchange Lines to be connected. If you only have 1, 2 or 3 lines connected it is important that the system is set-up as follows: 1 Exchange Line connected:... -
Page 7: Changing Extension Numbers
2) To set the time On Extension 201 Dial Password Beep * 952 hh mm # beep Eg.: 3.20 pm would be * 952 15 20 # Beep Changing Extension Numbers As currently configured the Extensions are 3 digits 201 to 216, but these numbers can be changed to 2, 3 or 4 digits and any numbers you want from 10 –8999 To change the number of digits and lead digit for Extensions. - Page 8 Ext 21 Dial: Password (beep) * 12 (beep) * 12 (beep) Hang Up Line Now extensions 201 – 204 and 207 – 208 will ring on Line 1. Further Examples If you do not want one or all of extensions 201 – 204 to ring, you must first clear the factory default setting as follows: To assign Extensions 207 and 208 ONLY to ring on Line 1 Clear Line 1:...
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Page 9: Cascade Ringing
Cascade Ringing This feature enables extensions to ring in turn, If the first extension is busy, the second extension will ring and so on. Example: To assign Extensions 201, 202, 203 and 204 to ring in turn on Line 1. Clear factory default: Ext 201 Dial:... -
Page 10: Assigning Extensions For Direct Dial Mode
To cancel this assignment: Ext 201 Dial: Password (beep) * 43 03 # (beep) Hang Up Exchange Line to Specific Extension This applies only Outgoing calls only, incoming calls can be answered by all extensions. Example: To assign Extensions 207 and 208 to be the only Extensions that can make outgoing calls on line Ext 201 Dial: Password... -
Page 11: Least Cost Routing (Lcr) For All Calls
Least Cost Routing (LCR) For All Calls Many Phone companies offer attractive rates for their National, Mobile and International calls. To use their services however you will have to prefix all Internationals with a 4,5 or 6 digit access code. The Orchid PBX can be programmed to automatically insert the Phone companies access code for all calls starting with 0, as follows: To Prefix all calls on ALL lines with Carrier Call18185... -
Page 12: Call Barring / Call Restrictions
Call Barring / Call Restrictions The Orchid KS416 has a very flexible Call Restrictions package which should enable you reduce your phone Bill by eliminating unnecessary calls. For example you can restrict individual or All extensions from calling premium rate numbers, International numbers, mobile numbers or calls to the Speaking clock or Directory enquires. -
Page 13: Call Barring On A Line By Line Basis
To cancel Ext 204 being assigned to group 2 Ext 201 Dial: Password (beep) * 53 2 04 # (beep) Hang Up To Assign Extensions to dial speed-dial memories ONLY This is the ultimate cost saving feature to prevent unauthorized telephone use. In this mode, the extensions can only call business related numbers;... -
Page 14: System Speed Dials
Example 2 To restrict Extensions 207 and 208 to 5 minutes for Outgoing calls Dial Password Beep * 91 207 05 # Beep * 91 208 05 # Beep Hang up To Cancel Extension 208 being limited to 5 minutes for outgoing calls Dial Password Beep... -
Page 15: Hot Line
Storing Speed-Dial numbers Store Speed-Dial numbers in locations 01-99. Up to 24 digits can be stored per Speed-Dial. Any assigned Extension can add, delete or change a Speed-Dial memory (Please note these instructions are not contained in the Extension Guide, they should be released at the discretion of the Administrator) Example 1. -
Page 16: Music On Hold
Music On Hold The KS416 has an intermittent comfort tone which the caller hears while the call is being transferred. However we recommend you make use of the external Music On Hold Port.This will provide a variety of music and a more professional image. A standard CD player, fixed or portable, can be connected to this port using a Mono Audio Cable with 3.5mm plugs connected at both ends. -
Page 17: Divert To Operator
OGM if Extension is unanswered after 25 seconds. You can record an OGM informing the Caller to Dial 0 for the operator because the Extension is not answering. To record the Unanswered OGM, Max 7 seconds: A suggested message is as follows "I am sorry, the Extension you require is not answering, please Dial 0 for the operator"... -
Page 18: Auto Fax Detect
This can be changed so that the caller will divert to the Operator extension if they do not dial one of the options. On Extension 201 Dial Password (Beep) * 852 1 # Please note that if a caller hangs up during the Out going message, the Operator Extension 202 will still ring. -
Page 19: Day/Night Service
Note: To change the Extensions assigned to a Digit you must first clear the Programming as follows: Ext 201 Dial: Password (beep) * 140 Digit # (beep) Hang Up Day Night Service Using Auto Attendant On/Off The Auto Attendant mode can be set to switch on or Off at different times. For example you may want the Auto attendant mode to be on Evenings and Weekends or you may want the Auto Attendant on During the working week and off at Evenings and Weekends so that an Answering machine can take messages. -
Page 20: Transfer Calls When Busy
If the Extension you call is busy you can enter Ringback mode by Dialling Recall (R) # # 0 0 and hang up. When the Extension is Free your phone will ring, lift the handset and the Free Extension will ring automatically. -
Page 21: Remote Programming
Line 3 to 203 Line 4 to 204 Remote Programming This is a useful feature if a company has several offices, it enables the Administrator to program KS416 features including Speed Dial memories, remotely. It also enables your Key System provider to assist you in setting up the system. -
Page 22: Setting Up Bt's Call Divert Service
Setting Up BT’s Call Divert A service provided by BT or Cable via your line provider The System reacts to * and # commands. Therefore in order to set up or remove Call Divert on say line 1, you need to dial #1 followed by the Call Divert Set Up Code provided by BT ie *21* etc…... - Page 23 • Do you dial 9 for a line, dial the number and are unable to get through? It could be that your BT service is Feature Line which requires you to dial 9 to make outgoing calls. If so you will need to dial 9 to get a line and 9 again followed by the number. If you are on “Feature Line”...
- Page 24 • Make sure the phone being used to program is set to TONE not PULSE dialling mode. • Dial the password (* * 01 1234 #) before entering programming strings. You will hear a confirmation beep (beep) when the password or any programming sequence is entered correctly.
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Page 25: Technical Specifications
Technical Specifications Capacity: 4 Lines and 16 Extensions External sockets: Line and Extensions terminated on RJ11 sockets. External Music socket 3.5 mm Mono Communication channels: Transmission loss: Extension to Extension < 1.5 dB Extension to Exchange < 2 dB Ringing Current: AC65V/50Hz Balance about earth: * 300Hz...600Hz <...