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Access Flow2 Manual

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Zurini SA
March 8, 2025

Ho bisogno di assistenza tecnica

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Terry Cooling
May 3, 2025

I have a flow stairlift that has started creaking just near top on stairs. What are possible causes? Engineer told use no problem. Just covers. But problem still exits with covers removed.

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Summary of Contents for Access Flow2

  • Page 2 Thyssenkrupp Accessibility A Thyssenkrupp Elevator company Flow2 - Stairlift Tab 06: Systematic fault finding © 2015 ThyssenKrupp Accessibility B.V. All rights reserved The information in this manual may not under any circumstances be given to someone else, reproduced or published by any means without the prior written permission of Product Management.

  • Page 3: Table Of Contents

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Connection diagram ...................... 5 Connections on control board ..................6 Subsystems ......................... 7 Power supply ......................7 Drive system ......................7 Level system ......................8 3.3.1 Control board connection ..................8 3.3.2 Hub board ......................
  • Page 4 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding www.ThyssenKruppAccessibility.com...

  • Page 5: Connection Diagram

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 1 Connection diagram J400 Controlboard Apollo J600 J1004 J1001 J1300 J706 J700 J701 J300 J1400 J1401 4x Through Through Through Through Cable Guide Cable Guide Cable Guide Cable Guide J103 J100...

  • Page 6: Connections On Control Board

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 2 Connections on control board www.ThyssenKruppAccessibility.com...

  • Page 7: Subsystems

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 3 Subsystems 3.1 Power supply The green LED on the control board will be flashing bright if voltage is present on the control board. When the system is in sleep mode the LED will be on constantly but will be faint.

  • Page 8: Level System

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 3.3 Level system 3.3.1 Control board connection Level motor encoder connector Hub board connector Level motor connector 3.3.2 Hub board Squeeze opto connector Zero opto connector Control board connector Sensor board connector Safety sensor board connector 3.3.3...

  • Page 9: Locations Of The Sensors

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 3.3.5 Locations of the sensors Basesensor on control board Sensor board Safety sensor board Safety sensor board Hub board Sensor board 3.4 Swivel system Swivel connector (Motor + encoder combined) 3.5 Controls...

  • Page 10: Status Indication (Light And Audio Signals)

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 3.6 Status indication (light and audio signals) Status LEDs can be found on the drive front cover, the UI, the Call and Parks and Attendant control. The audio signals are generated on the control board.

  • Page 11: Error And Warning Messages

    4 Error and warning messages The Flow2 software has a number of error and warning messages. When a fault occurs the code is shown as a 2-digit number in the display preceded by an “F”, a warning is preceded by a “C”.

  • Page 12: Error And Warning List

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 4.1 Error and warning list Obstruction in current drive direction detected: left Swivel position is found to be incorrect Obstruction in current drive direction detected: right Safety code is found to be incorrect...

  • Page 13: Error Handling

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 4.2 Error handling Error code Error message Obstruction Left Description Obstruction in current (left) drive direction detected Safety action Emergency stop Possible solution Drive in opposite direction to move away from obstruction.
  • Page 14 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Tilt > 7⁰ Description Chair is more than 7⁰ out of level Safety action Emergency stop / Stop level drive  Possible solution Go to mode -3- and press the [E] button. Levelling must now move to the 0 position.
  • Page 15 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Drive overload main Description Overcurrent main motor Safety action Disable main drive Possible solution Error suppressed in Error code Error message Drive overload level Description Overcurrent level motor...
  • Page 16 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Speed too high during ELD use Description Measured speed more than 130% from normal ELD speed (1112 rpm) Safety action Emergency stop Possible solution Error suppressed in...
  • Page 17 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Hardware incompatible Description Wrong hardware / software combination Safety action Disable main drive / Stop level drive / Stop swivel drive Possible solution Replace hardware and/or software...
  • Page 18 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message User emergency stop Description User has removed joystick out of UI Safety action Emergency stop Possible solution Error suppressed in Mode -3- / ELD mode Error code...
  • Page 19 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Opto failure ELD Description Defective opto emergency lowering device Safety action Normal stop Possible solution Replace opto Error suppressed in Mode -3- Error code Error message Opto failure swivel zero...
  • Page 20 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Swivel position unknown Description Reset point (zero opto) not “seen” (yet). Safety action Normal stop Possible solution Find reset point using [E] button in mode -3-. Error suppressed in...
  • Page 21 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Wrong main motor direction Description Detected running direction of main motor is incorrect Safety action Disable main drive Possible solution Error suppressed in Error code Error message...
  • Page 22 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Error code Error message Battery needs charging Description This error code appears after the lift has been placed on a charging contact after code F21 has occurred (voltage <19V). The batteries have to be charged to a minimum voltage of 25V by default and then the F76 will disappear.

  • Page 23: Warning Messages

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 4.3 Warning messages These codes are used to draw the technician’s attention to certain conditions. When these warnings are generated they don’t stop the lift and the user will not be aware of these.
  • Page 24 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Warning code Warning message Test run required Description Lift has not made a full trip yet. Safety action Report the warning Possible solution Make full test run. Warning suppressed in Mode -3- / ELD mode...
  • Page 25 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding Warning code Warning message Swivel deviation warning Description Swivel deviates > 10° from programmed value Safety action Report the warning Possible solution - Adjust programming of swivel angle - Replace swivel motor...

  • Page 26: Appendix

    2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5 Appendix 5.1 Main menu 2min without Sleep mode activity E or D or I Display RSt & Is lift at reset Reset position contact? Show version number SW Show latest error D&I...
  • Page 27 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.2 Mode 2 Service test mode 0:Mode 2 Show battery Idle voltage for short period of time E 2s or Move “drive in joystick” Move “drive in joystick” I and D...
  • Page 28 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.3 Mode 3 Drive in mode 0:Mode 3 Idle I and D Move “drive in joystick” or Move “drive in joystick” or Press D button Hold E Press I button Level chair...
  • Page 29 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.4 Mode 4 www.ThyssenKruppAccessibility.com...
  • Page 30 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.5 Mode 5 Calibrate swivel 0:Mode 5 Calibrate swivel selected Current offset on display I and D E 2s *PING* Set swivel offset -1 Set swivel offset +1 Save offset and stop...
  • Page 31 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.6 Mode 6 Learn rail mode Mode 6 1:Enter speed S - -, S05 … S100 D = decrease value I & D D 2s = empty value E 2s I = increase value...
  • Page 32 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.7 Mode 7 Install RF 0:Mode 7 Stairlift send teach-in request Operate the control unit Control unit is detected Operate a call and park unit CP0...CP8 The call & park unit is detected. Set ID...
  • Page 33 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.8 Mode 8 Call & Park Mode 8 Main menu D&I 5:C0P Set call and park unit 0 *PING* D = set the C value, I = set the P value...
  • Page 34 2015.04.16 Flow2 - Stairlift Tab 06: Systematic fault finding 5.9 Mode 9 Miscellaneous mode 9 Hold I Show minutes E 2s Shown error (F.01) 1:ERR / Show error source (S01) Show hours Hold D For error history (34), odd occurrences (most recent,...

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